Portola Grand Arabia Hotel

Hotels
7.9 (62 reviews)
No. 3 Jalan Professor A. Majid Ibrahim II , Banda Aceh , ID

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Good staff
Great location
Delicious breakfast
Cons:
Unclean linens
Older facilities
Weak WiFi

Categories

Cleanliness
6.65
There were mentions of unclean linens and areas needing upkeep.
Service
8.65
Staff were noted as helpful and friendly.
Location
9.15
Several reviews praised the excellent location.
Room Quality
7.15
Some reviews indicated rooms were a bit dated and had loose tiles.
Amenities
7.65
Amenities were mentioned as generally good, but some improvements are needed.
Value for Money
8.15
Good value for the price, as per various reviews.
Food and Beverage
8.15
Breakfast and rooftop restaurant were positively noted.
Overall Experience
7.65
Overall satisfaction was decent, but some areas require improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 05:24

Property Description

Luxurious Accommodation
Portola Grand Arabia Hotel, a 4-star gem in Banda Aceh, offers a premium stay experience. Enjoy top-notch amenities such as a restaurant, room service, and a 24-hour front desk, all complemented by free WiFi throughout the property.

Delicious Breakfast Selection
Start your day right with a scrumptious breakfast spread at Portola Grand Arabia Hotel. Indulge in buffet, continental, and Asian options to suit your palate and energize you for the day ahead.

Convenient Location
Located just 5.1 km from Harapan Bangsa Stadium and 16 km from Sultan Iskandar Muda International Airport, our hotel offers easy access to key attractions and transportation hubs.

Ready to experience luxury and convenience at Portola Grand Arabia Hotel? Book now for an unforgettable stay!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.9
Based on 62 reviews
Cleanliness: 6.65
Service: 8.65
Location: 9.15
Room Quality: 7.15
Amenities: 7.65
Value for Money: 8.15
Food and Beverage: 8.15
Overall Experience: 7.65
H
Holly • family_with_children • gb
8
Great Location
Pros:

We stayed before and after our visit to Pulua Weh - the location was great for the port & Tsunami museum. Our room was comfortable, the staff were friendly & we felt very safe.

Cons:

I wasn't very keen on the breakfast and there was a lack of hot tea. Having said that there were lots of options for breakfast - it just wasn't for me.

2026-09-04 • via Nuitee
N
Nicolò Guidotti • family_with_children • ch
6
2026-08-25 • via Nuitee
J
jaime Montejo • solo_traveller • es
3
Una decepción total
Pros:

Bien situado, junto a la Mezquita , parques y mercados. El desayuno estaba bien

Cons:

El hotel tiene buena pinta, pero la habitación es un horror, muchísimas cucarachas de un tamaño enorme, muchísimos mosquitos, el agua de ducha, lavabo y váter salía marrón, mucho y daba igual cuanto tiempo la dejabas correr. Un desastre, el hotel tiene 4 estrellas las habitaciones claramente no.

2026-08-22 • via Nuitee
J
Julie • family_with_children • fr
10
Excellent rapport qualité prix
Pros:

Confort, petit déjeuner, le rooftop

Cons:

Rien

2026-08-11 • via Nuitee
S
syazmeen • couple • my
10
Convenient
Pros:

The location

Cons:

Toilet blockage

2026-08-04 • via Nuitee
H
Hans • extended_group • nl
8
Great location
Pros:

On walking distance from the park, mosque and Tsunami museum. Friendly staff, that provided us take away breakfast with our very early check-out

2026-07-08 • via Nuitee
N
Natascha • solo_traveller • nl
9
2026-07-07 • via Nuitee
K
Katarzyna • family_with_children • pl
7
Ogólnie hotel czysty i w dobrej lokalizacji. Natomiast obsługa miła i uśmiechnięta, ale ani obsługa recepcji ani obsługa
Pros:

Lokalizacja

Cons:

Obsługa w ogóle nie rozumiała po angielsku. Pomylone zamówienia, niezrealizowane zamówienia

2026-03-12 • via Nuitee
A
Abdullah • couple • id
10
Pros:

Hotel bersih dan staf ramah
Makanan sedaap

Cons:

-

2026-01-24 • via Nuitee
N
Norhaini • family_with_children • my
8
2025-12-21 • via Nuitee
S
Suhaila • couple • my
9
A nite in portola grand arabia
Pros:

Location of the hotel

2025-12-17 • via Nuitee
H
Hafizah • couple • my
7
Pros:

The location

2025-12-15 • via Nuitee
F
franz helmut • solo_traveller • de
7
2025-12-11 • via Nuitee
N
Norule • extended_group • my
10
2025-12-04 • via Nuitee
S
Santiago • solo_traveller • es
3
2025-11-17 • via Nuitee
A
Ana • couple • my
10
Pros:

Very good

Cons:

No

2025-11-10 • via Nuitee
C
Christine • extended_group • au
7
Staff were very helpful
Pros:

Breakfast was very good

2025-11-04 • via Nuitee
M
Mary • couple • cn
8
The facility is a little bit old. Hope that next time the staff can help carrying the luggage
Pros:

Good service at the front desk.

Cons:

Pancake making is too slow.

2025-10-30 • via Nuitee
M
Mary • couple • cn
8
Pros:

房间比较老，整体服务还不错。

Cons:

前台行李员不主动帮忙提行李，不知道为什么

2025-10-26 • via Nuitee
T
Tsuyoshi • couple • my
10
2025-10-26 • via Nuitee