DoubleTree by Hilton Jakarta Bintaro Jaya

Hotels
Doubletree by Hilton
8.9 (211 reviews)
Jl. Boulevard Bintaro Jaya Blok O-2 , Serpong , id

Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Breakfast food quality
Cleanliness issues in linens

Categories

Cleanliness
8.35
Some reviews mention odors in towels and bed linens.
Service
9.35
Many positive remarks about the friendly and attentive staff.
Location
9.35
Strategic location directly connected to a mall, convenient access.
Room Quality
8.85
Spacious rooms with unique views and overall comfortable stays.
Amenities
8.85
Facilities mentioned as enjoyable, though the pool is small.
Value for Money
8.85
General sentiment aligns with positive stay experiences.
Food and Beverage
8.35
Mixed reviews about breakfast quality; options need improvement.
Overall Experience
9.25
Overall positive experiences with some minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:47

Property Description

Luxurious Amenities
Enjoy a lavish stay with an outdoor swimming pool, free bikes, and a fitness centre at DoubleTree by Hilton Jakarta Bintaro Jaya.

Exquisite Dining
Indulge in a delicious buffet, American, or Asian breakfast at the hotel's restaurant.

Convenient Services
Benefit from free WiFi, room service, and a 24-hour front desk. Book now for an unforgettable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for Rp 968,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 211 reviews
Cleanliness: 8.35
Service: 9.35
Location: 9.35
Room Quality: 8.85
Amenities: 8.85
Value for Money: 8.85
Food and Beverage: 8.35
Overall Experience: 9.25
M
Mohamad Relawan solo_traveller id
8
2026-05-30 via Nuitee
A
Ahmed couple qa
9
Great experience
Pros:

Location, cleanliness, and facilities

Cons:

The breakfast selection was quite limited and offered very few choices. I stayed at this hotel two years ago, and the breakfast experience was significantly better at that time. Unfortunately, the quality and variety seem to have declined since then.

2026-05-30 via Nuitee
E
EZEQUIEL GERARDO solo_traveller mx
7
Situado en la mejor zona de Yakarta, las vistas verdes hacen que el paisaje sea muy agradable.
Pros:

Me he hospedado varias veces en este hotel, muy bonito y muy conveniente el centro comercial que queda debajo del hotel. Situado en la mejor zona de Yakarta, las vistas verdes hacen que el paisaje sea muy agradable.

Cons:

Me dieron una habitación con una configuración más limitada que las demás.

2026-05-26 via Nuitee
I
imasar evans solo_traveller gb
7
Hotel connect to the Mall
Pros:

What we like about this hotel is that attached to the mall, which is handy for shopping and buying food of go to nice Cafe. We also enjoyed the pool and gym.
But the lobby is so small and not much to enjoy for the 5 stars hotel. Normally when we go to 5stars hotel, at least the lobby is big and comfortable to enjoy ourselves, not on this hotel sadly.
The room is just a regular room. Comfy bed and nice shower.

Cons:

Small lobby with limited area to sit.

2026-05-19 via Nuitee
P
PohSeng solo_traveller sg
10
2026-05-17 via Nuitee
H
Howard couple de
9
Great hotel from which to explore Jakarta and area.
Pros:

Nice location near shopping mall

Cons:

Nothing

2026-05-05 via Nuitee
A
Andreas family_with_children be
8
Hotel war sehr gut für einen Kurzaufenthalt geeignet. Sehr freundliche und hilfsbereite Mitarbeiter.
Pros:

Sehr gutes und abwechslungsreiches Frühstücksbuffet. Lage war ausgezeichnet - direkt neben Shopping-Center. Sehr nette und hilfsbereite Mitarbeiter.

Cons:

Zimmer war recht laut - Verbindungstür zu anderem Zimmer war so gut wie gar nicht schallisoliert. Bei lauten Nachbarn (was hier der Fall war), war es recht unangenehm und störend.

2026-04-28 via Nuitee
T
Timothy solo_traveller fj
10
Great value for money.
Pros:

Everything. Great to be close to the shopping mall.

Cons:

Nothing.

2026-04-27 via Nuitee
I
Imran solo_traveller bd
8
Pros:

Location, Access to Restaurants and Shopping, Staff's always helping attitude

Cons:

Noisy vehicles at the adjacent road (for road facing rooms) may sometimes disturb your early night sleeps....not hotel specific but a common problem for any road side hotels at Jakarta

2026-04-27 via Nuitee
K
Keita solo_traveller jp
10
2026-04-25 via Nuitee
M
Mohamad Relawan solo_traveller id
10
2026-04-21 via Nuitee
M
Mira couple id
9
Nice Hotel
Pros:

Location is great. Hotel located in the same area with mall. If I need something, I just go to the mall. View to the city is great, I can see birds fly around, so joyful. Also we can see train out there. Room is very clean and comfortable.

Cons:

I wish the staff give the same level of service to all guest. Not only for foreign.

2026-04-21 via Nuitee
A
Anastasia couple id
9
Loved my stay! Might be coming again. Thank you, All!!
Pros:

Great Location, very convenient, Great Facility in general. Great Staff, very welcoming, friendly. Room service order was fast processed. Thanks for Mas Hanif, Mbak Anisa, Mbak Ike, Mbak Tifany. 😁

Cons:

Food wise, is hit and miss. Love the variety of the food, but the quality itself was so-so, as it was just okay. Got a very dry fried rice, and a bit bland satay, love the sweet porridge on the breakfast buffet. The honey comb was a nice touch.

2026-04-20 via Nuitee
L
Lucy solo_traveller hk
7
2026-04-06 via Nuitee
K
Kurniawan solo_traveller id
9
2026-03-26 via Nuitee
A
Anuwat solo_traveller th
6
2026-03-20 via Nuitee
F
Fook Ming family_with_children sg
10
2026-03-18 via Nuitee
P
Pawel solo_traveller pl
9
Overall, I had a very pleasant stay.
Pros:

The hotel was very clean and well maintained. The staff were very friendly and helpful throughout my stay. The breakfast was very good with a nice variety of options.

Cons:

It would be nice if the rooms included more small amenities such as envelopes or proper writing paper. For a five-star hotel, I expected a bit more stationery instead of just a small notepad and pencil.

2026-03-15 via Nuitee
M
Muhamad family_with_children id
10
Pros:

-

Cons:

-

2026-03-13 via Nuitee
M
Michael couple de
8
2026-03-08 via Nuitee