DoubleTree by Hilton Jakarta Bintaro Jaya

Hotels
Doubletree by Hilton
8.9 (229 reviews)
Jl. Boulevard Bintaro Jaya Blok O-2 , Serpong , id

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Breakfast food quality
Cleanliness issues in linens

Categories

Cleanliness
8.35
Some reviews mention odors in towels and bed linens.
Service
9.35
Many positive remarks about the friendly and attentive staff.
Location
9.35
Strategic location directly connected to a mall, convenient access.
Room Quality
8.85
Spacious rooms with unique views and overall comfortable stays.
Amenities
8.85
Facilities mentioned as enjoyable, though the pool is small.
Value for Money
8.85
General sentiment aligns with positive stay experiences.
Food and Beverage
8.35
Mixed reviews about breakfast quality; options need improvement.
Overall Experience
9.25
Overall positive experiences with some minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:47

Property Description

Luxurious Amenities
Enjoy a lavish stay with an outdoor swimming pool, free bikes, and a fitness centre at DoubleTree by Hilton Jakarta Bintaro Jaya.

Exquisite Dining
Indulge in a delicious buffet, American, or Asian breakfast at the hotel's restaurant.

Convenient Services
Benefit from free WiFi, room service, and a 24-hour front desk. Book now for an unforgettable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for Rp 968,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 229 reviews
Cleanliness: 8.35
Service: 9.35
Location: 9.35
Room Quality: 8.85
Amenities: 8.85
Value for Money: 8.85
Food and Beverage: 8.35
Overall Experience: 9.25
M
Maria Karenina solo_traveller ph
10
2026-07-21 via Nuitee
P
Petriana couple nl
10
Exceptional hospitality, comfortable rooms, and a fantastic breakfast make every stay memorable.
Pros:

One of my favourite hotels to stay at. The staff are always warm and welcoming, the rooms are comfortable and well-maintained, and the facilities are excellent. The breakfast is particularly outstanding, with a wide variety of high-quality options to suit every taste. The exceptional hospitality and overall experience make me look forward to returning every time.

Cons:

I was completely satisfied with my stay and have no suggestions for improvement. Please keep up the outstanding hospitality and service that make this hotel a wonderful place to stay.

2026-07-20 via Nuitee
F
Fitri solo_traveller id
8
Pros:

I like the bathroom n the lighting

Cons:

I didn't like the swimming pool, i didn't like there is no netflix to watch movie, i did not like its not allow to bring food from outside to swimming pool

2026-07-20 via Nuitee
R
Russell solo_traveller gb
9
Stayed there on 3 separate occasions at the start of July and would have no hesitation in staying there again
Pros:

Super clean, very polite and helpful staff, great pool and cracking view over the city

Cons:

Can’t say there was any

2026-07-18 via Nuitee
H
Halimatus Saadiah solo_traveller sg
10
Can't wait to come back again 😊
Pros:

Loved the location as it's conveniently connected to the mall. The hotel was clean and well-maintained, and the staff kindly upgraded us to a king room for my birthday, which was a lovely surprise. The breakfast venue was pleasant & the breakfast spread offered a good variety.

Cons:

Nothing

2026-07-06 via Nuitee
H
Halimatus Saadiah solo_traveller sg
10
Can't wait to come back again 😊
Pros:

Loved the location as it's conveniently connected to the mall. The hotel was clean and well-maintained, and the staff kindly upgraded us to a king room for my birthday, which was a lovely surprise. The breakfast venue was nice & the breakfast spread offered a good variety.

Cons:

Nothing

2026-07-06 via Nuitee
V
Viona family_with_children de
8
2026-07-01 via Nuitee
B
Birgit family_with_children nl
10
2026-06-23 via Nuitee
L
Larasati couple id
9
2026-06-16 via Nuitee
W
woojin solo_traveller id
7
2026-06-16 via Nuitee
T
Takashi solo_traveller id
7
贅沢な旅
Pros:

朝食がおいしい

Cons:

ちょっと部屋が狭い

2026-06-14 via Nuitee
J
Jerry solo_traveller nl
10
2026-06-09 via Nuitee
J
Jaap couple nl
9
Pros:

Very clean and friendly staff.

Cons:

The traffic sounds at the pool.

2026-06-08 via Nuitee
M
Melvin Foong solo_traveller my
10
2026-06-08 via Nuitee
L
Louise family_with_children gb
8
Nice comfortable stay
Pros:

Great location, comfortable stay

2026-06-06 via Nuitee
Z
Zachary solo_traveller sg
8
2026-06-01 via Nuitee
A
Ahmed couple qa
9
Great experience
Pros:

Location, cleanliness, and facilities

Cons:

The breakfast selection was quite limited and offered very few choices. I stayed at this hotel two years ago, and the breakfast experience was significantly better at that time. Unfortunately, the quality and variety seem to have declined since then.

2026-05-30 via Nuitee
M
Mohamad Relawan solo_traveller id
8
2026-05-30 via Nuitee
E
EZEQUIEL GERARDO solo_traveller mx
7
Situado en la mejor zona de Yakarta, las vistas verdes hacen que el paisaje sea muy agradable.
Pros:

Me he hospedado varias veces en este hotel, muy bonito y muy conveniente el centro comercial que queda debajo del hotel. Situado en la mejor zona de Yakarta, las vistas verdes hacen que el paisaje sea muy agradable.

Cons:

Me dieron una habitación con una configuración más limitada que las demás.

2026-05-26 via Nuitee
I
imasar evans solo_traveller gb
7
Hotel connect to the Mall
Pros:

What we like about this hotel is that attached to the mall, which is handy for shopping and buying food of go to nice Cafe. We also enjoyed the pool and gym.
But the lobby is so small and not much to enjoy for the 5 stars hotel. Normally when we go to 5stars hotel, at least the lobby is big and comfortable to enjoy ourselves, not on this hotel sadly.
The room is just a regular room. Comfy bed and nice shower.

Cons:

Small lobby with limited area to sit.

2026-05-19 via Nuitee