Four Points by Sheraton Bintan, Lagoi Bay

Hotels
•
Four Points by Sheraton
9 (840 reviews)
Lagoi Bay Lot B-12 , Lagoi , ID

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Food quality could be improved
Beach cleanliness issues

Categories

Cleanliness
8.83
Rooms and facilities were overall very clean.
Service
9.3
Staff were friendly, approachable, and attentive.
Location
9.34
Beautifully located with easy access to the beach and nearby eateries.
Room Quality
9.29
Rooms were spacious, clean, and very comfortable.
Amenities
8.82
Adequate amenities and well-maintained facilities.
Value for Money
8.78
Good value for money considering the overall experience.
Food and Beverage
8.33
Food quality was inconsistent; some comments about the restaurants were not very good.
Overall Experience
9.3
Overall, a memorable and restful getaway.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 01:23

Property Description

Luxurious Beachfront Stay
Located in Lagoi, Four Points by Sheraton Bintan, Lagoi Bay offers a 4-star experience with an outdoor pool, fitness center, and garden.

Family-Friendly Amenities
With a kids' club, children's playground, and a variety of room options, this hotel is perfect for families looking to relax and have fun by the sea.

Diverse Dining and Entertainment
Indulge in a delicious buffet breakfast with American and Asian options, dine at the on-site restaurant, or unwind at the nightclub. Plus, enjoy sea views from select rooms and 24/7 multilingual assistance.

Ready to experience the perfect blend of luxury and relaxation? Book your stay at Four Points by Sheraton Bintan, Lagoi Bay now!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9
Based on 840 reviews
Cleanliness: 8.83
Service: 9.3
Location: 9.34
Room Quality: 9.29
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 8.33
Overall Experience: 9.3
J
Joanne • solo_traveller • gb
9
2026-09-19 • via Nuitee
M
Mohammad • couple • sg
10
Pros:

We really enjoyed our stay at Four Points by Sheraton Bintan. From the moment we arrived, the staff made us feel very welcome. The room was comfortable, the resort was peaceful, and everything felt well taken care of. It was exactly the relaxing getaway we needed. We’d definitely love to come back!

Cons:

Nothing. All was good

2026-09-17 • via Nuitee
M
Mohammad • extended_group • sg
10
Pros:

We really enjoyed our stay at Four Points by Sheraton Bintan. From the moment we arrived, the staff made us feel very welcome. The room was comfortable, the resort was peaceful, and everything felt well taken care of. It was exactly the relaxing getaway we needed. We’d definitely love to come back!

Cons:

Nothing. All was good

2026-09-17 • via Nuitee
M
Matthias • couple • de
9
2026-09-16 • via Nuitee
K
Kathleen Joy • couple • ie
9
2026-09-13 • via Nuitee
J
Jem T • solo_traveller • sg
7
Pros:

The hotel has direct access to a very nice beach and the swimming pools are spacious. Generally, the hotel has a nice airy design which gives a comfortable feeling. Staff is friendly.

Cons:

Food was nothing special and my room was constantly damp with humidity, with signs of mold on the walls. The balcony was not very clean. The hotel also shows wear and tear even though it's a new property.

2026-09-13 • via Nuitee
S
Sathappan • family_with_children • sg
7
Decent for the price we got, but did not live up to its Marriott brand
Pros:

Rooms were comfortable. Breakfast options were good. The pool was clean. Biggest plus was the Kids Club and the beach. The staff at the Kids Club were so kind and proactively offered to engage the kids and did craft activities with them and made them feel comfortable. The beach was also pretty clean and mostly empty and kids enjoyed the time spent there.

Cons:

Lunch and dinner options can be greatly improved. As many reviews called out, lunch was average. Lagoi Bay has several restaurants that has a good menu and I felt were value for money and is walkable from the resort. Resort's restaurants don't even have kids cutleries and most of the staff at both restaurants and spa don't understand english properly too. Not sure if it was just us who felt that. Spa was average as well. Heard that spa outside(SpaLab) was decent. The cabana rooms has a balcony that were not clean and the couch gets completely wet as we went during rainy season.

2026-09-12 • via Nuitee
P
Phyllis • family_with_children • sg
10
A heartfelt thank you to the amazing team at Four Points by Sheraton Bintan, Lagoi ❤️
Pros:

Words cannot fully express my deepest gratitude to the staff of Four Points by Sheraton Bintan, especially Mr Dwi Santoso and Mr. Adera from the Security team, and Mr. Budi from the Concierge.
.
During our stay, my mum unfortunately suffered a fall after showering at night. Without delay, the staff carried her from our room to the car, drove us to the nearest clinic, and stayed with us throughout the entire ordeal. When the clinic referred her to the hospital for an X-ray, Mr. Santoso and Mr. Adera stayed by our side from around 9pm until 3am, even though they had already gone beyond their working hours. They helped us with interpretation, guided us through the medical process, and constantly made sure that both my mum and I were comfortable and well taken care of. Their patience, kindness and genuine concern gave me so much reassurance during what was an extremely stressful night.
I would also like to give special recognition to Mr Budi, who went above and beyond to assist with our ferry ticket arrangements with the ferry terminal. He also ensured that the ambulance could access our room as quickly and comfortably as possible.

What touched me most was that they personally sent our luggage to the ferry terminal when mum and me departed in an ambulance. Their care did not feel like simply doing a job but it felt genuinely personal.

The hotel also went above and beyond by extending our check-out without any additional charge, allowing us to remain in our room comfortably until my mum could be picked up by the ambulance to the ferry terminal. This was such a thoughtful gesture at a time when we were anxious and uncertain about what would happen next.

I have stayed at many hotels, but I have never encountered such a strong sense of professionalism, compassion and ownership of service. Every one of them took pride in what they were doing, and they did it with warmth and a smile.
Four Points by Sheraton Bintan, you have a truly exceptional team!

Cons:

Nothing :)

2026-09-12 • via Nuitee
A
Alvin • solo_traveller • sg
8
2026-09-12 • via Nuitee
N
Nicole • solo_traveller • fr
9
Pros:

Un très bel endroit avec des prestations de qualité

Cons:

Le cote resort dans une zone protégée et le monde le samedi et dimanche avec une organisation du petit dejeuner completement débordée

2026-09-12 • via Nuitee
S
shixuan • family_with_children • sg
6
NA
Pros:

美味

Cons:

满意

2026-09-11 • via Nuitee
E
Ethan • family_with_children • sg
8
Pros:

Great breakfast variety and quiet during weekdays

Cons:

Have more umbrellas as there were frequent rains

2026-09-10 • via Nuitee
W
WEI • extended_group • sg
8
2026-09-09 • via Nuitee
K
Katrina • solo_traveller • sg
10
Pros:

Very beautiful resort
The variety of breakfast buffet food was so good
The staff was very helpful especially trying to get an extra bed for my room.
Their room service is prompt & very courteous staff.

Cons:

The room was costly for the size and the bathroom didn't have a bathtub.Room not spacious & no dressing table.No shuttle service was provided to the nearby mall.
No mini Mart in the hotel for us to buy things we needed.Good to have a mini Mart in the hotel.

2026-09-09 • via Nuitee
S
Shivang • couple • in
9
Pros:

Excellent property & incredible hospitality, maintenance & food could be improvised to some bit.

2026-09-09 • via Nuitee
R
Rosnita • family_with_children • sg
8
Awesome short getaway with a token of complimentary portrait taken by professional photographer as a memory
Pros:

Kids friendly, beachfront . Friendly staffs

Cons:

So far all ok

2026-09-09 • via Nuitee
J
Jodi • family_with_children • gb
10
Pros:

The rooms were lovely, the breakfast was generous, the staff were friendly and helpful, its was a beautiful hotel

Cons:

the pool (while lovely) was very shallow so hard to do lots of swimming

2026-09-08 • via Nuitee
L
Lai • solo_traveller • sg
10
Pros:

Good environment, good service

Cons:

Expensive

2026-09-07 • via Nuitee
N
Nicole • solo_traveller • fr
8
Pros:

La qualite de l hebergement la gentillesse du personnel et la beaute de la plage

Cons:

La musique beaucoup trop forte dans les restaurants
Pas l organisation nécessaire pour le week-end pour le petit déjeuner

2026-09-06 • via Nuitee
E
Erin • family_with_children • sg
9
Pros:

Great service and the food really set this hotel apart from other similar hotels in the area. Your people and your food are what I would come back for! The spa and staff there were really great too. Would be nice to have other amenities such as a additional set up on the beach or a tennis or padel courts in the surrounding town area nearby for hotels to share (covered cos sun is too intense). This would really be attractive for Singapore visitors.

Cons:

no public showering area for a late check out. woudl have like to make better use of our late check out to stay at the pool the full day.

2026-09-06 • via Nuitee