Four Points by Sheraton Bintan, Lagoi Bay

Hotels
•
Four Points by Sheraton
9 (840 reviews)
Lagoi Bay Lot B-12 , Lagoi , ID

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Food quality could be improved
Beach cleanliness issues

Categories

Cleanliness
8.83
Rooms and facilities were overall very clean.
Service
9.3
Staff were friendly, approachable, and attentive.
Location
9.34
Beautifully located with easy access to the beach and nearby eateries.
Room Quality
9.29
Rooms were spacious, clean, and very comfortable.
Amenities
8.82
Adequate amenities and well-maintained facilities.
Value for Money
8.78
Good value for money considering the overall experience.
Food and Beverage
8.33
Food quality was inconsistent; some comments about the restaurants were not very good.
Overall Experience
9.3
Overall, a memorable and restful getaway.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 01:23

Property Description

Luxurious Beachfront Stay
Located in Lagoi, Four Points by Sheraton Bintan, Lagoi Bay offers a 4-star experience with an outdoor pool, fitness center, and garden.

Family-Friendly Amenities
With a kids' club, children's playground, and a variety of room options, this hotel is perfect for families looking to relax and have fun by the sea.

Diverse Dining and Entertainment
Indulge in a delicious buffet breakfast with American and Asian options, dine at the on-site restaurant, or unwind at the nightclub. Plus, enjoy sea views from select rooms and 24/7 multilingual assistance.

Ready to experience the perfect blend of luxury and relaxation? Book your stay at Four Points by Sheraton Bintan, Lagoi Bay now!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9
Based on 840 reviews
Cleanliness: 8.83
Service: 9.3
Location: 9.34
Room Quality: 9.29
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 8.33
Overall Experience: 9.3
S
Sabine • family_with_children • de
9
2026-10-31 • via Nuitee
J
Johannes • family_with_children • de
10
Wir haben als Familie einen großartigen Urlaub hier verbracht.
Pros:

Sehr aufmerksame und sehr freundliche Mitarbeitende.

2026-10-30 • via Nuitee
A
Alena • couple • cz
10
Úźasný hotel k relaxaci
Pros:

Krásné prostředí, vkusné vybavení , velice milý a ochotný personál , luxusní snídaně , zajištěný transfer z přístavu a do přístavu, blízkost nákupního centra

Cons:

Teplé bazény a velký odliv

2026-10-29 • via Nuitee
S
Shashee Devi • family_with_children • sg
9
2026-10-25 • via Nuitee
A
Arnoud • couple • nl
8
Super tweede verblijf, helemaal zoals verwacht.
Pros:

Goed gevarieerd ontbijt, sinaasappelsap was helaas wel op.

Cons:

Sinaasappelsap was helaas op.

2026-10-25 • via Nuitee
R
Rob • family_with_children • gb
9
Lovely welcoming and warm staff. Amazing food and great value for money
Pros:

Clean and modern

Cons:

Pool was lovely but needs some maintenance

2026-10-24 • via Nuitee
I
Ian • couple • au
9
Lovely peaceful location, great staff, definitely recommend
Pros:

Lovely location, friendly helpful staff, very peaceful and great place to sit by pool and relax / do nothing.

Cons:

Needs a little shop, coffee shop & restaurants could have broader menus, need more day beds & umbrellas round pool.

2026-10-21 • via Nuitee
A
Anne • couple • au
10
Excellent place to holiday, felt very welcomed.
Pros:

Great location, facilities and friendly staff.

2026-10-18 • via Nuitee
L
Lorraine • couple • au
10
A wonderful relaxing holiday !’
Pros:

An excellent holiday/ all amenities and staff were brilliant!!

2026-10-16 • via Nuitee
S
Sandra • couple • sg
7
2026-10-16 • via Nuitee
K
ksenia • couple • au
4
Disappointing.
Pros:

The staff were wonderful throughout our stay. Everyone was friendly, welcoming and approachable, and the food was consistently very good.

The chef at Rempah Restaurant was fantastic and really stood out. He would occasionally come out to chat with guests and offer us samples of new dishes and creations he was experimenting with, which was such a lovely personal touch. His enthusiasm for his food and genuine engagement with guests made the dining experience particularly enjoyable. Also the prices were very reasonable for a resort.

The staff and food were definitely among the highlights of our stay and deserve recognition, despite our disappointment with the hotel's overall condition and maintenance.

Cons:

Despite being a relatively new hotel, the property already showed significant signs of wear and poor maintenance. The furniture in the communal areas was particularly disappointing, with sofas, chairs and cushions visibly stained, worn and, in some cases, even torn.

All the swimming pools were very shallow, approximately 1 metre deep, and appeared poorly maintained. Several areas had missing tiles, exposed concrete and missing pool lights, giving the impression that the facilities were deteriorating.

The gym was another disappointment. Its doors seemed more appropriate for an office than a fitness facility, allowing heat and humidity to enter. As a result, despite the air conditioning, the gym was consistently hot and uncomfortable to exercise in.

Cleanliness and upkeep were also concerning. The showers had visible black mould, and we regularly noticed stray hairs on the floors, even after housekeeping had cleaned. Although the bedsheets appeared clean, some had noticeable stains. The towels were also extremely worn, faded and clearly well past the point at which they should have been replaced.

Overall, the hotel's condition was disappointing, particularly given how recently it opened. The lack of attention to cleanliness, maintenance and the general upkeep of the facilities made the experience feel far below the standard we expected.

2026-10-15 • via Nuitee
S
Sharon • family_with_children • au
10
2026-10-15 • via Nuitee
J
Jin Hui • couple • sg
10
2026-10-12 • via Nuitee
C
Christine • solo_traveller • ch
10
2026-10-12 • via Nuitee
H
Hwa Kiong • solo_traveller • my
10
Pros:

Nice place to stay

2026-10-12 • via Nuitee
A
Alex • couple • gb
8
Pros:

Great location. Clean. Nice staff. Good breakfast

Cons:

Noise from adjoining rooms. Noisy music from bar/classes

2026-10-12 • via Nuitee
C
CHANJU • solo_traveller • kr
1
Pros:

위치는 좋았지만.

Cons:

시끄럽고 지버분합니다- 사전에 요청사항 수용하나없이 가장 안좋은위치 룸뷰를 줬습니다

2026-10-11 • via Nuitee
R
Rudy • couple • au
9
Pros:

Ideal location-close to eateries and shopping mall. It was handy for the triathlon as well. The staff were simply amazing and attentive during the stay- they went above and beyond.

Cons:

I would have given it a little higher rating- except we noticed that the hotel is a little dated- especially around the pool areas. Could do with a little maintenance.

2026-10-07 • via Nuitee
A
Amit • extended_group • ae
7
2026-10-07 • via Nuitee
J
Joanne • solo_traveller • gb
9
2026-09-19 • via Nuitee