Harbour Quays Apartments

Hotels
8.8 (813 reviews)
2 East Quay Drive , Gold Coast , au

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Facilities

Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Private parking
Outdoor pool
Staff adhere to local safety protocols

Review Highlights

Pros:
Great location
Nice facilities
Clean and well-equipped apartments
Friendly staff
Cons:
Unsanitary conditions reported
Rude and unprofessional service mentioned
Unexpected late check-in fee
Room quality issues

Categories

Cleanliness
6.58
Multiple guests reported unsanitary conditions, including bed bug bites and a lack of pest control.
Service
7.58
Service experiences varied; while some staff were friendly, reports of rudeness and unprofessional conduct were significant.
Location
10
Location next to Harbour Town was praised as fantastic.
Room Quality
7.58
Rooms were described as needing maintenance; carpets and showers were lacking.
Amenities
10
Nice facilities were noted, including a pool, though some logistical issues arose with room assignments.
Value for Money
9.08
Late check-in fees were unexpected, impacting perceived value.
Food and Beverage
10
No specific mentions but presumed average quality for amenities offered.
Overall Experience
9.58
While some enjoyed their stay, significant issues particularly related to cleanliness and service led to overall dissatisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 05:50

Property Description

Prime Location and Amenities
Conveniently located in Biggera Waters, Harbour Quays Apartments offers easy access to top attractions like Harbour Town Gold Coast and Southport Broadwater Parklands.

Comfort and Convenience
Experience comfort in our air-conditioned rooms with private bathrooms, balconies, and essential amenities such as a fridge, dishwasher, and kettle.

Relaxation and Leisure
Unwind by the outdoor swimming pool or explore nearby attractions like Helensvale Train Station and Australia Fair Shopping Centre.

Ready to experience the perfect blend of comfort and convenience at Harbour Quays Apartments? Book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8.8
Based on 813 reviews
Cleanliness: 6.58
Service: 7.58
Location: 10
Room Quality: 7.58
Amenities: 10
Value for Money: 9.08
Food and Beverage: 10
Overall Experience: 9.58
P
Peta • solo_traveller • au
9
2026-07-04 • via Nuitee
P
PING • solo_traveller • au
9
Pros:

Good facilities and services. Thank you.

Cons:

Nice room

2026-07-04 • via Nuitee
B
Benoy • solo_traveller • au
10
Excellent accommodation, no fuss.
Pros:

It was such a neat and tidy accommodation with all utilities and that a house hold need for a family stay away from the comforts of own home, very friendly staff, making sure checking in was hassle free. Will definitely recommend.

Cons:

Noting really. No complaints.

2026-07-03 • via Nuitee
G
Gagandeep • solo_traveller • au
8
2026-07-03 • via Nuitee
J
Judith • couple • au
7
Average, would not stay again.
Pros:

Appartments layout.

Cons:

The filthy curtains, noisy fridge.

2026-07-02 • via Nuitee
E
Emma • family_with_children • au
9
2026-06-29 • via Nuitee
V
Vaovale • couple • au
10
2026-06-29 • via Nuitee
M
Mrs.Bek.F • solo_traveller • au
8
2026-06-29 • via Nuitee
A
Amanda • solo_traveller • au
10
2026-06-29 • via Nuitee
D
Dale • solo_traveller • au
9
2026-06-28 • via Nuitee
P
Peacock • extended_group • au
8
Convenient, spacious and value for money.
Pros:

Space and cleanliness.

Cons:

Perhaps the outlook but not complaining about the one we had.

2026-06-27 • via Nuitee
R
Reem • extended_group • au
10
2026-06-26 • via Nuitee
T
Tor Das • solo_traveller • sg
7
Good value for money
Pros:

Fantastic location. Right next to the outlet mall. Spacious and I Appreciated how when we stepped into the apartment you can smell that it's just been cleaned.

Cons:

We did however find an eaten apple at the corner of the bed and also crumbs plus half a biscuit on the floor when we opened the freezer door.
Good to flag that they have multiple buildings so you need to go to Mistral which is where their office is to sort check in before driving to another building. Could be troublesome for folks who didn't drive.

2026-06-26 • via Nuitee
B
Barnden • solo_traveller • au
6
Pros:

Easy to get to, undercover parking.

Cons:

Apartment in need of maintenance, eg the privacy issues because doors didn't close properly. Toilet door lock about to fall off.

2026-06-26 • via Nuitee
H
Hiroe • family_with_children • nz
8
2026-06-25 • via Nuitee
G
Gary • couple • au
8
2026-06-25 • via Nuitee
R
Richele • solo_traveller • au
9
Pros:

The apartment was very spacious and clean, the complex was easy to access

2026-06-23 • via Nuitee
J
Jodie • couple • au
7
Spacious apartment in an excellent location.
Pros:

Spacious apartment in an excellent location with everything we needed to do laundry and cook (except for ingredients obviously).

Cons:

Heating unfortunately did not work. Slightly dated but clean and tidy.

2026-06-21 • via Nuitee
C
Cindy • family_with_children • au
9
2026-06-21 • via Nuitee
J
Jarmila • solo_traveller • au
9
Pros:

Location, close to places we wanted to go, good access.

Cons:

My husband is quite tall, he didn't like the shower, shower head was way too low for him.

2026-06-21 • via Nuitee