Harbour Quays Apartments

The bathrooms often had a terrible sewage smell and the air conditioning wasn’t working at times.

Nothing specific

Extractor fan in ensuite wasn't working and made wardrobe/bedroom feel a bit damp in the air.
Had to be mindful of laughing and talking on balcony, we had a complaint and weren't even having a party.

The staff, the internet connection, the dryer that did not work in our room, the mildew plates and bowls and that sat in the draw for 6 days until we left even though I informed the staff, the manager Jessica, the fact that my kids were electrocuted by the light switch multiple times and nothing was done to stop that from happening, it remained rhe same until we left i ended up closing off that bathroom and not being able to use it at all. The communication from staff is horrendous . We received no apologies and no remorse or care given. They do not care about their guests one bit. It’s all about getting the money thats it
I want a full refund of my stay

The blinds are terrible, light shines in had to sleep in second room, broken doors in kitchen, water jug leaked, no shelves in wall in to put things

Evidence of damage. Door handle falling apart. No tea or coffee. Lack of information from booking.com (additional fees that we're not informed for various circumstances). Small parking space.

Would be nice to have towels changed when u are there for 7 days.
More dishwashing tablets and liquid.
Something to put cake of soap in the bathroom on.

Nothing, loved it

Everything was great!

We came home from a day out at movie world and were greeted with water at the front door. Immediately contacted Jess (management) explaining the gushing water sounding like it was coming from the apartment above, she informed us to turn off the valve under kitchen sink as it would most likely be coming from the tap behind the fridge in a cavity in the wall. The 2 bedrooms, walk in robes, sitting room were all under water. Our suitcases, bags water damaged. Kids books, belongings all water damaged. Maintenance arrived to suck up as much water as possible, second maintenance arrived with industrial fans and equipment. Jess advised us they were fully booked and if we didn’t want to complete our stay in that apartment (we had 4 nights left of our 10 night booking for 6 people including 2 children and 2 elderly parents) we would have to find alternate accommodation ourselves. When asked about compensation she said ‘can we talk about that later if and when necessary as I just need to get someone up there to starting cleaning it up’. After another phone discussion she agreed to refund us 4 nights (originally she said only 3 due to it now being 8pm - quite difficult to find alternate accommodation at 8pm at night for 6 people on the Gold Coast during school holidays - for the same price!!)
The maintenance man moved a mattress for us from the bedroom to the lounge area for our kids to sleep on for that night while myself and my husband slept on the couch! We packed up the following morning (after having cold showers as maintenance no 1 guy forgot to turn the hot water back on) Handed keys back and asked for the $200 bond to be refunded asap and asked when we could expect our refund. Was told ‘that’s for you to sort out with Jess’. I then messaged Jess to then receive a response of ‘Jess has initiated your refund with booking.com but as you booked with them you will need to make contact with them about your refund.

No notes xo

The weather!