Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Outstanding service
Beautiful property
Excellent location
Impeccable cleanliness
Cons:
Price can be steep
Some minor issues with room features

Categories

Cleanliness
9.7
Impeccable cleanliness reported in multiple reviews.
Service
10
Exceptional customer service highlighted in reviews, described as best in the world.
Location
9.67
Perfect location with easy access to city areas.
Room Quality
9.71
Beautifully designed rooms with comfortable accommodations.
Amenities
9.66
Excellent facilities including spa, restaurants, and more, noted by many guests.
Value for Money
9.19
Pricey but guests felt they received a lot for their money.
Food and Beverage
9.65
First-class breakfast and overall food quality appreciated by guests.
Overall Experience
10
Guests expressed delight with the experience, calling it special and memorable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 07:32

Property Description

Luxurious Amenities and Central Location

Capella Sydney, a 5-star hotel in the heart of Sydney, offers a shared lounge, restaurant, and bar for guests to unwind. The hotel provides top-notch services like room service, a 24-hour front desk, and complimentary WiFi.

Relaxation and Wellness

Guests can indulge in the spa and wellness center's indoor pool, fitness facilities, sauna, and even enjoy a leisurely bike ride with the free bikes available.

Convenience and Comfort

With amenities like a business center, hot tub, and car hire services, Capella Sydney ensures a comfortable stay for all guests. Explore nearby attractions like the Royal Botanic Gardens and Harbour Bridge easily from this prime location.

Book now for an unforgettable stay at Capella Sydney!

Important information:

Arrival: Kindly note the assisted arrival point to the hotel is located at 24 Loftus Street, Sydney. Due to the local traffic conditions, we are unable to assist with arrivals on Bridge Street.

Valet Parking: As a heritage building, parking on site is regrettably unavailable. Our team is pleased to offer valet parking for AU$120.00 per night at an offsite location. Please note maximum vehicle height is 6.2 feet. Alternately, we may assist in suggesting other suitable self parking facilities available within the hotels vicinity.

Payment: With the exception of pre-paid reservations, the full accommodations amount will be charged at the time of arrival. A physical credit card will be required alongside a government issued ID in the cardholder’s name. The card holder must be present. A 2% credit card surcharge will apply and all major credit cards are accepted.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible at a location nearby (reservation is needed) and costs AUD 120 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People 12 years old and over stay for AUD 120 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.7
Based on 924 reviews
Cleanliness: 9.7
Service: 10
Location: 9.67
Room Quality: 9.71
Amenities: 9.66
Value for Money: 9.19
Food and Beverage: 9.65
Overall Experience: 10
B
Benjamin Frank • couple • us
10
Private, capable and peaceful.
Pros:

Great location, love how quiet and peaceful it feels,

Cons:

Breakfast selection could be bigger

2026-06-16 • via Nuitee
A
Ajith Kumar • family_with_children • in
10
Excellent in every sense…
Pros:

Location, staff, room size, and a very homely feeling…

Cons:

Breakfast was good, but could have had a bit more elaborate spread…

2026-06-16 • via Nuitee
A
Amanda • couple • au
10
An exceptional experience & stay! Highly recommend!
Pros:

Everything!

Cons:

Nothing!

2026-06-15 • via Nuitee
M
Mere • couple • nz
10
2026-06-12 • via Nuitee
A
Aditya • couple • gb
10
2026-06-10 • via Nuitee
G
Greg • couple • au
10
Pros:

Loved everything

2026-06-09 • via Nuitee
A
Al-Salihi • couple • au
10
The best hotel we stayed at internationally.
Pros:

The staff were exceptional. The aesthetics of the hotel interior and the facilities were great. Overall the best hotel we stayed at even comparing to hotel we stayed at in Dubai.

Cons:

Nothing really. It is hard to find something that was not good in that hotel. May be, and thats is may be, the breakfast varieties could be more, thats all.

2026-06-08 • via Nuitee
B
Beatriz • couple • pt
10
2026-06-06 • via Nuitee
C
Catherine • couple • nz
10
Exceptional in every way, but the service and little touches that go above and beyond make Capella stand out
Pros:

Exceptional experience. Like many exceptional hotels it is beautiful and the facilities and rooms are fantastic (worth upgrading to their larger rooms) - but what sets it apart is the service. So welcoming, no request is too much trouble and rooms are the best kept of any hotel I have stayed in… not to mention the numerous surprise and delight moments.

Cons:

Nothing

2026-05-31 • via Nuitee
S
Simon • couple • au
10
2026-05-31 • via Nuitee
J
Jessica • extended_group • nz
10
A very relaxing stay. The property delivers and exceptional standard of design and service. Many thanks for your attenti
Pros:

Stunning design and fitout. Really special features and experiences. The staff were amazing

2026-05-27 • via Nuitee
D
DESMOND • couple • au
10
2026-05-26 • via Nuitee
N
Natalie • couple • au
10
What made Capella exceptional were the staff, taking time out to make you feel welcome and looked after. It’s the best
Pros:

Modern and beautifully designed

2026-05-23 • via Nuitee
J
João • solo_traveller • pt
10
Pros:

Everything was absolute incredible. Probably one of the best hotels I have ever been to.

2026-05-22 • via Nuitee
L
Lainie • couple • au
10
2026-05-21 • via Nuitee
E
Eddy • couple • au
10
2026-05-16 • via Nuitee
G
giselle • solo_traveller • au
9
Luxury hotel, spacious rooms and wonderful service. Perfect location.
Pros:

Spacious rooms and great service

Cons:

Nothing

2026-05-13 • via Nuitee
C
Collette • solo_traveller • au
10
2026-05-12 • via Nuitee
J
Joseph • couple • au
9
2026-05-09 • via Nuitee
D
Diana • solo_traveller • de
10
Pros:

Alles!

2026-05-06 • via Nuitee