The Sarah by Urban Rest

Hotels
8 (388 reviews)
255 Victoria Street , Sydney , AU

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning

Review Highlights

Pros:
Great location
Comfortable bed
Cons:
Poor cleanliness
Slow service

Categories

Cleanliness
6.5
Multiple guests reported issues with cleanliness, including dusty rooms and filthy curtains.
Service
7.5
Guests experienced poor service, mentioning a lack of response from staff when problems arose.
Location
10
The location received positive remarks, noted as convenient and amazing.
Room Quality
6.5
Several reviews highlighted small, cramped rooms and issues with amenities, leading to dissatisfaction.
Amenities
7
A few amenities were mentioned negatively, with guests expressing disappointment in the lack of basic comforts.
Value for Money
8.5
Some felt it was overpriced for the conditions observed, particularly regarding cleanliness and service.
Food and Beverage
9.5
Not applicable as no specific food and beverage comments were made.
Overall Experience
8.5
Overall experience was mixed, with both positive and negative aspects mentioned across reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 07:22

Property Description

Luxurious Accommodation
Experience comfort and style at The Sarah by Urban Rest, a 4-star hotel in the vibrant Darlinghurst district. Each air-conditioned room is equipped with a flat-screen TV and free WiFi, ensuring a relaxing stay for all guests.

Convenient Amenities
Enjoy the convenience of in-room kettle facilities, perfect for brewing a hot cup of tea at any time. Explore nearby attractions such as the Royal Botanic Gardens, International Convention Centre Sydney, and Hyde Park Barracks Museum, all within a short distance from the hotel.

Accessible Location
Situated close to Central Station Sydney and the Art Gallery of New South Wales, The Sarah by Urban Rest offers easy access to popular landmarks. With Sydney Kingsford Smith Airport just 8 km away, your journey to relaxation begins as soon as you arrive.

Important information:

After your booking is confirmed, you will receive a link to complete your online check-in form 2 days before arrival. As part of this process, you will be required to provide a government-issued ID and a photo of yourself. This must be completed before we can provide access to your apartment. We manage multiple units at this location, and the layout of your assigned apartment may vary from the photos shown.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8
Based on 388 reviews
Cleanliness: 6.5
Service: 7.5
Location: 10
Room Quality: 6.5
Amenities: 7
Value for Money: 8.5
Food and Beverage: 9.5
Overall Experience: 8.5
A
Angela • couple • au
8
2026-09-19 • via Nuitee
R
rachel • solo_traveller • au
8
Pros:

Great central location.

Cons:

wish there was a shelf in the bathroom to put items

2026-09-10 • via Nuitee
N
Natisha • family_with_children • au
8
Pros:

The stay was great, accessible to all the location and central

2026-09-09 • via Nuitee
C
Christa maria • solo_traveller • lb
9
2026-09-02 • via Nuitee
F
Frank • solo_traveller • au
3
disapointing
Pros:

Location

Cons:

Trying to charde damage fee to a wine stain on a bed sheet

2026-09-01 • via Nuitee
C
caitie • solo_traveller • au
9
2026-08-27 • via Nuitee
P
Panayiotis • solo_traveller • au
6
Was worth the money. But had an interrupted sleep from the uncomfortable sheets and loud noise.
Pros:

It was very clean and easy to access

Cons:

The best sheets where very warm and you can hear and noise outside in the hall and in the neighbouring rooms.

2026-08-27 • via Nuitee
M
Maureen • solo_traveller • au
8
Cons:

The hotel was in a very handy spot for me to be at Saint Vincent’s Hospital.

2026-08-27 • via Nuitee
B
Bronwyn • solo_traveller • au
2
Pros:

location
finishes
kettle

Cons:

nowhere to put bag
no hooks
nowhere to put towel
door to street takes too long to close- felt unsafe entering at night. Someone could come in behinf.

2026-08-24 • via Nuitee
R
Rattikorn • couple • au
3
Bad design and poor condition of the lights
Pros:

Probably clean

Cons:

Poor condition, and the room’s design is not very good. The light also didn’t work properly during our stay, and no staff to help us

2026-08-23 • via Nuitee
L
Laurie • solo_traveller • au
10
2026-08-22 • via Nuitee
D
Dean • solo_traveller • nz
10
I will definitely be staying here again
2026-08-20 • via Nuitee
D
Deborah • solo_traveller • au
8
2026-08-20 • via Nuitee
T
Tull • solo_traveller • au
9
Pros:

Great location

2026-08-15 • via Nuitee
R
Ronald • couple • au
8
2026-08-14 • via Nuitee
R
Ron • couple • au
8
2026-08-14 • via Nuitee
V
Veronica • solo_traveller • au
9
Safe, very clean crisp linen, fluffy towels, daily service
Pros:

Clean, safe, comfortable

Cons:

A box of tissues and bottle water, access to bathroom due to disability room felt weird but got used to it.
I could hear adjacent room in and out. I heard upstairs room footsteps

2026-08-10 • via Nuitee
B
Bingqing • extended_group • au
7
Pros:

Close to the hospital

Cons:

The sink is blocked in the room

2026-08-06 • via Nuitee
S
Sarah • couple • au
8
2026-08-02 • via Nuitee
H
Howard • couple • au
7
Dreadful. Unwelcoming, didn't feel like we were anything special from the door opening to closing.
Pros:

Was no breakfast poor coffee and solid sugar pouches, no packets of biscuits

Cons:

The fact the lights would go out while inside the room intermittently and the only way back on was to open and close the door. This is the second time we have stayed in 5 and 6 and only because of the hospital being close made us come back. I really think because of the power and the basin in an even more stupid position found the second stay worse than the first room. Again no chair only seating is the bed.

2026-07-03 • via Nuitee