Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Excellent breakfast
Cons:
High prices
Service delays in dining

Categories

Cleanliness
7.79
Some issues with room cleanliness were noted, but the overall hotel remained acceptable.
Service
9.26
Staff were friendly and helpful throughout the stay, contributing positively to the experience.
Location
9.3
Great location praised in various reviews for easy access and beautiful views.
Room Quality
8.25
Rooms were satisfactory but some decor elements received criticism.
Amenities
8.78
Facilities were described as fabulous, adding value to the stay.
Value for Money
7.74
Some reviews mentioned high prices compared to experience received, reflecting concerns over value.
Food and Beverage
8.79
Breakfast and food quality received high praise, contributing positively.
Overall Experience
8.86
Overall experience rated positively, with several enjoyable aspects highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 17:14

Property Description

Luxurious Accommodation
Experience 5-star luxury at W Sydney, located just 1.3 km from Hyde Park Barracks Museum. Enjoy modern rooms equipped with all amenities including air conditioning, flat-screen TV, and free WiFi. Some rooms even offer stunning city views.

Fantastic Facilities
Indulge in the year-round outdoor pool, indoor pool, fitness centre, and on-site restaurant during your stay. Whether you prefer a refreshing swim or a delicious meal, W Sydney has you covered.

Exceptional Service
From the 24-hour multilingual front desk to the concierge service, the staff at W Sydney ensures a comfortable stay for every guest. Start your day with a hearty breakfast offering continental, Full English/Irish, and American options.

Book your luxurious stay at W Sydney now and explore the best of Sydney's attractions just a stone's throw away.

Important information:

You must show a valid credit card upon check-in. This credit card must be in the same name as the guest’s name on the booking confirmation. Please note that a government-issued identification card is required upon check-in.

Please note that the hotel has limited availability for valet car parking and is for hotel guests only.

Advanced pre-booking is essential, noting that valet parking is subject to availability at the time of booking. Booking requests can be reached at the property after the reservations are made.

Valet parking is charged at 100 AUD per car per day. Additionally, there are numerous external parking options within close proximity of the hotel; please do reach out if our team can assist with further information.

Please note that there is a 1.95% charge when you pay with a credit card. Digital wallet payment methods such as Apple Pay and Google Pay are not supported at the hotel during the check-in and check-out processes.

Access to the level 29 WET Deck is available for all guests in-house.

Please be advised that WET Deck will be open to adults only every Sunday.

Pets are welcome at W Sydney; however, you must contact the hotel directly before you bring your pet to confirm availability.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People 12 years old and over stay for AUD 110 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is needed) and costs AUD 100 per day.

Location

Guest Reviews

8.6
Based on 5546 reviews
Cleanliness: 7.79
Service: 9.26
Location: 9.3
Room Quality: 8.25
Amenities: 8.78
Value for Money: 7.74
Food and Beverage: 8.79
Overall Experience: 8.86
W
Wilson • solo_traveller • au
10
2026-06-13 • via Nuitee
H
Haylee • extended_group • au
10
2026-06-13 • via Nuitee
K
Kim • family_with_children • au
10
2026-06-12 • via Nuitee
P
Paula • solo_traveller • au
10
Pros:

Can not fault!

2026-06-12 • via Nuitee
M
Melanie • family_with_children • au
10
2026-06-12 • via Nuitee
C
Caren Lumadede • solo_traveller • au
8
2026-06-12 • via Nuitee
A
April • couple • au
10
2026-06-12 • via Nuitee
A
Angela • family_with_children • au
9
Fabulous place to stay. Location is awesome
Pros:

Loved the location and the room

Cons:

Our lounge tv was not working

2026-06-12 • via Nuitee
A
Alex • couple • au
10
Amazing, and very very thoughtful
Pros:

We were checked in by a very lovely gentleman, Myles. We have a fantastic conversation about twins as we had recently given birth to two of our own and he shared his experiences about being a twin as well. Then to make our stay even more memorable, send us a hand written note and bottle of champagne to help us enjoy our stay even more. 12/10 staff experience for an already 10/10 hotel in our eyes.

2026-06-12 • via Nuitee
C
Christina • family_with_children • au
10
2026-06-11 • via Nuitee
W
Wayne • couple • au
9
2026-06-11 • via Nuitee
F
Fiona • family_with_children • au
9
Perfect location and lovely accommodation
Pros:

Our welcome was lovely with Joel at the front desk, who was very accomodating and made my 6yr old feel very special for her birthday weekend away. We had a two bedroom suite upgrade which was amazing. We have never been upgraded before and it meant so much to us to have a bigger space for us and the kids to enjoy our one big holiday for the year. The kids loved swimming in the pool and they spent just as much time in the lovely suite bath. All the products in the room were lovely, we had all the cooking utensils we need and a full fridge. The location was perfect right on the wharf. Plenty of great family friendly restaurants close by to the hotel and a big adventure park for kids to play in. The SeaLife aquarium is just a little walk down the wharf and a great way to spend the morning or afternoon. We definitely hope to be able to stay again one day.

Cons:

The bed was a little saggy.

2026-06-10 • via Nuitee
R
Robert • family_with_children • au
9
2026-06-10 • via Nuitee
S
Siobhan • couple • au
9
2026-06-10 • via Nuitee
E
Elaine • couple • au
10
2026-06-10 • via Nuitee
A
Ashley • extended_group • sg
6
Pros:

The location.

Cons:

The facilities are not that great. The pool is too small especially the one where the kids are allowed to swim.

2026-06-10 • via Nuitee
M
Maria Romelina • solo_traveller • ph
1
Pros:

I like the room but I hate the Managers and the front desk. One day they tell me I have free breakfast the next day they bill me. They could not even provide breakdown of the charges they made on my credit card.

The Managers and Front desk are inefficient. They have overcharged me. I am so disappointed with them.

The Lady Manager on duty Rhianna in the afternoon of June 10 is very rude while the night manager Kelvin gave empty assurances.

The only efficient staff of the hotel are the cleaning ladies and Hero and Natasha of the Concierge.

If the front desk and their managers were not inefficient, my holiday would have been perfect but the rudeness and the inefficiency of the Managers ruined my holiday.

Cons:

I like the room but I hate the Managers and the front desk. One day they tell me I have free breakfast the next day they bill me. They could not even provide breakdown of the charges they made on my credit card.

The Managers and Front desk are inefficient. They have overcharged me. I am so disappointed with them.

The Lady Manager on duty Rhianna in the afternoon of June 10 is very rude while the night manager Kelvin gave empty assurances.

The only efficient staff of the hotel are the cleaning ladies and Hero and Natasha of the Concierge.

If the front desk and their managers were not inefficient, my holiday would have been perfect but the rudeness and the inefficiency of the Managers ruined my holiday.

2026-06-10 • via Nuitee
A
Andrew • couple • au
8
2026-06-09 • via Nuitee
A
Amirpeiman • couple • au
10
2026-06-08 • via Nuitee
R
Roach • solo_traveller • au
8
Pros:

Room was nice, FOH staff were amazing, all very friendly and helpful, and even BOH were amazing. We got room service and the food was immaculate. The sirloin steak was top shelf.

Cons:

The bed set up was very hot, had the air-conditioning set on 20 degrees and still woke up in a sweat. Also had a big indent at the top of the bed sheets where our head was supposed to go which made it not so comfortable.

2026-06-08 • via Nuitee