Harbour EasyStay Hotel Apartments Hope Harbour Hotel

Hotels
6 (3911 reviews)
11 John Lund Drive,Hope Island , Gold Coast , au

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Clean nice big rooms
Nice location
Cons:
Broken facilities
Poor service
Unpleasant food quality

Categories

Cleanliness
4.46
Several reviews mention issues with cleanliness, including dirty rooms and poor maintenance.
Service
7.93
Mixed reviews on service, with a few positive comments but significant complaints regarding staff responses.
Location
6.47
Positively mentioned for proximity to attractions but criticized for accessibility and overall desirability.
Room Quality
5.42
Rooms were described as spacious but had issues such as broken locks and uncomfortable bedding.
Amenities
5.45
Basic amenities were mentioned but some were lacking or in poor condition.
Value for Money
7.41
Affordable pricing noted, but quality was deemed subpar, leading to a reasonable value perception.
Food and Beverage
4.46
Negatively reviewed, especially breakfast quality, leading to a low rating.
Overall Experience
6.43
Overall sentiment is mixed; not the best stay but acceptable for the price.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 05:39

Property Description

Luxurious Accommodation with Stunning Pool Views

Featuring an outdoor swimming pool and sun terrace, Hope Harbour Hotel in Gold Coast offers a relaxing stay with pool views in every room. Guests can unwind in the sauna or enjoy a delicious meal at the on-site restaurant and bar. The 3-star hotel also provides free private parking and non-smoking rooms for convenience.

Comfortable Rooms and Exciting Amenities

Each room at Hope Harbour Hotel is equipped with a desk, private bathroom, TV, and air conditioning. Some rooms even boast a balcony for guests to enjoy the fresh air. The hotel also offers a barbecue area and table tennis for entertainment.

Convenient Location near Theme Parks

Located just a short drive from Warner Bros. Movie World, Dreamworld, and WhiteWater World, Hope Harbour Hotel is the perfect choice for travelers looking to explore the exciting attractions of Gold Coast.

Ready for a memorable stay? Book your room at Hope Harbour Hotel now!

Important information:

Please note:
* There is a 4.50 AUD fee for bank charges when paying with Credit or Debit Card
* There is a 25 AUD fee for late/early check in.

The charge for fresh towels is as follows: 8AUD per stay.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

6
Based on 3911 reviews
Cleanliness: 4.46
Service: 7.93
Location: 6.47
Room Quality: 5.42
Amenities: 5.45
Value for Money: 7.41
Food and Beverage: 4.46
Overall Experience: 6.43
F
Fran couple au
4
I guess it comes down to you only get what you pay for.
Pros:

Location was good. Bar atmosphere was okay.

Cons:

Nobody manning the front reception desk. The premises were very rundown and not very clean..

2026-07-25 via Nuitee
D
David solo_traveller au
7
To easy going.
Pros:

The location of the property and our room was really good and the room itself was great, the set up which would allow you to live entirely on-site as it has a restaurant, self preparation of meals area, washing facilities, a bar etc was really good plus it's close to all you could want shopping wise.

Cons:

The downside was the attitude of the young man when we first arrived, he was not happy that we interupted his screentime game he was playing, Im not even sure if he was an employee or maybe the son of the owners/manager/ employee as he looked to only be about 16. The room whilst 99% clean still had tissues on the floor from a previous tenant hidden behind the suitcase stand, fluff balls behind doors and curtains and the vent in the bathroom hadn't been cleaned in years, it would have taken the cleaners less than a minute to clean the items listed.
The 3rd issue was more alarming, no pun intended. At about 1.30am someone set of the buildings smoke/firealarms, on heading out no one was at reception and no staff on the floor to direct residents; a call to the provided 24/7 phone wasn't answered despite numerous attempts. Several tenants were standing in the hallway stating this was a common occurrence and they had never seen a staff member present during a firealarm. Not good enough. I also messaged the mobile number re my concerns but again they were never responded to.

2026-07-25 via Nuitee
G
Geoff family_with_children au
3
Was looking forward to staying here, however fell exceedingly short of expectations
Pros:

price and location

Cons:

mould on the bathroom walls and window ledge, mould in the shower. Pillows were hard as a rock. Not briefedon how the electronic door lock worked, so when we left our room we realised when we returned, that we had left the door unlocked.

2026-07-24 via Nuitee
C
Craig solo_traveller au
5
Pros:

Everything was GD until departure

Cons:

An elderly man had a accident in foyer as I was only 1there no staff to see Ihad to escort gentle man to toilet assisting in helping him clean himself up as he had feacies all over him I gave him my trackies so he had pants than assisted him to seat n waited upto 3hrs in foyer for emergency services to arrive myself n children were horrified with what happened let alone mortified

2026-07-24 via Nuitee
P
Peter solo_traveller au
3
Pros:

Size of bedsitter cheap

Cons:

Dirty run down

2026-07-24 via Nuitee
C
Cain family_with_children nz
9
Enjoyed Every Moment
Pros:

Lovely place to stay enjoyed every moment
Will stay again

Cons:

100 percent perfect...

2026-07-24 via Nuitee
S
Stedman couple au
1
2026-07-23 via Nuitee
M
Mahesh solo_traveller au
7
2026-07-23 via Nuitee
B
Brad solo_traveller au
10
Value for money , great meals , great view will stay again for sure
Pros:

Easy check in , comfy rooms plenty of parking no room keys needed which is great

Cons:

All good no complaints

2026-07-23 via Nuitee
B
Brad solo_traveller au
10
Easy check-in/out, good value , plenty of parking
Pros:

Everything

Cons:

Nothing

2026-07-23 via Nuitee
N
Neville couple au
1
Do not stay there
Pros:

Location

Cons:

Dirty,mildew,pictures online are not this motel,never stay there again,still waiting for the food we ordered nd didn’t get after 2 hours but we had to pay

2026-07-23 via Nuitee
Z
Zalesky solo_traveller au
7
Pros:

The price is very good

Cons:

The snobby Asian lady at the reception

2026-07-23 via Nuitee
R
Ronda family_with_children au
2
VERY DISAPPOINTING 1ST ROOM PERSON ALREADY IN IT MOVED 2ND ROOM DISGUSTING OVER RUN WITH MOULD 3RD O
Cons:

Came for family funeral was exhausted after travelling over 1400 km to be shuffled from 1 end to the other. 1st room already occupied. 2nd room.was absolutely disgusting so full of mould it was a health hazard . Moved to 3rd room which fine.1st night we were evacuated fire alarm1.30am. No explanation whatso ever. 2nd night at 2115 pounding on the door demanding to know why we hadn't checked out of our room by a staff member. Again no apology. So what was already an emotional visit was compounded by 1st room occupied 2nd room absolutely disgusting. Overall absolutely devistated. Our brother also had someone in the 1st room he was sent to.

2026-07-23 via Nuitee
S
Stedman solo_traveller au
2
Terrible
Pros:

Not much

Cons:

The management are terrible and the rooms are not much better. Most rooms have any issue with the Internet. Most of the TVs do not work and the rooms are normally dirty.

2026-07-23 via Nuitee
D
Dennis couple au
8
Very enjoyable and good value. Will try and come back some time.
Pros:

Not enough time to try.

Cons:

expected a microwave plates ,cutlery, but belatedly found these were available in the restaurant.

2026-07-22 via Nuitee
S
Shannon couple au
2
Wouldn’t stay there again a bit disappointing going off the photos off the website looks nice on the outside but terribl
Pros:

The view

Cons:

Black mould all over the walls in bathroom
Unclean
Blood stains on pillow
Spider Webs everywhere
And charges $30 fee to clean the room for you

2026-07-22 via Nuitee
M
Mary Jane family_with_children au
1
Pros:

Its a poor place to stay no toilet paper and not enough towel.

2026-07-22 via Nuitee
Y
Yamile family_with_children au
5
The place was well situated but need it more care there were dirty dishes under the bed and on the sink.
Pros:

Location

Cons:

The place was not clean, the bedrooms had dirty dishes and the elevator and car park were filthy.

2026-07-22 via Nuitee
A
Anna couple au
8
Fantastic location, food was great at the pub.
Pros:

Great location

Cons:

It’s looking tired, needs an upgrade.

2026-07-21 via Nuitee
M
Michelle Kathleen Gammon solo_traveller au
1
Disgusting room with mouldy curtains and wouldn't recommend staying here even if it was free
Pros:

Nothing

Cons:

It was the worst room I have ever stayed in. It was dirty, the curtains were mouldy and had holes in them. The sheets had stains on them and didn't feel clean. The couch smelled like pee. There was mould in the sink in the bathroom and I don't know what was in the bath. I wouldn't recommend staying in this room at all, not even it was free. Disgusting to take money to stay in this hell hole. I felt so dirty but couldn't afford to pay for another place or I would have been gone. I would appreciate a refund to be honest

2026-07-21 via Nuitee