Hope Harbour Hotel Apartments

Not clean
Door handle was sawn off

Reception was only open between 2-8 pm and you were lucky if you could find anyone during these hours.
No phone in the room. Nobody to contact regarding internet connection. TV didn’t work again nobody to ask.
No plate or cutlery no cups , no complimentary tea or coffee, no shampoo sachets nothing AND NOBODY TO ASK.
I was absolutely frustrated with the lack of service.
Also booking .com advertised a much cheaper price as me days same room. No they said it didn’t exist although I had a picture to show them and contact with Al but then they didn’t understand English. They said they never have discounts . Disgusting
No parking, I had to park at the end of the street and it was pouring with rain it was only 9 pm .

Complete Filth
Unfortunately I booked this hotel quickly in an emergency. If I had have had the time to look at the reviews I would have run for the hills.
we waited 40 minutes for someone to appear at the check in desk. We called and left messages multiple times with no answer.
Walking to the room was like a maze. The corridors are dark with a lack of signage, and the carpets clearly haven’t been vacuumed in quite some time. The walls and lift doors were filthy, and there was broken furniture leaning against walls.
The room felt unsafe, as there was only one lock on the main door and one lock on the glass door to the balcony.
The linen was dirty, with dirt marks and hair left on the bed and towels. The curtains were also covered in mould and brown marks.
The air conditioner did not work.
There was hair on the floor in all areas of the room.
The bathroom was covered in black mould inside the shower and on the walls. There was hair from previous occupants stuck to the walls and brown marks on the walls near the toilet.
The plumbing fixture in the shower was broken, making it impossible to adjust the temperature of the shower. It was either scolding or freezing. The toilet cistern had extensive cracking.
We did not use the pool but never noticed anyone cleaning it.
The carpark is insecure and has rubbish everywhere.
Don’t even waste your time. The location isn’t even worth it because you have to drive everywhere anyway. If I could rate this less than one star I would.

Looking quite tired, pretty ordinary staff at reception, just stayed seated during check in , wasn’t very welcoming . Old mould in shower grout , no tea/coffee in rooms . You grab from reception.

The facility looked like it was once a well maintained hotel, but has definitely seen better days. Easy room was a 4 code door lock, no active staff so anyone could wonder the property. Storage rooms had room number stickers and look like converted rooms.
In the room it looked clean, but no signs of maintenance, lights broken, blinds broken amd door shut but didn't seal completely letting in bugs.

The hotel is in abhorrent condition. Everything is dirty, mouldy, broken… hair & mould in the bathroom, someone’s dirty underwear sitting on our balcony, stained towels, crumbs in the bed, unvacuumed carpet throughout…It’s horrendous.

Everything

The service. Terrible! No communication and demanded payment despite a booking.com down payment.

I am sure i will try again another time

The room was filthy, there we hairs throughout the bathroom. The floors were dirty and the bedding did not look clean.

Well where do I start
I would never recommend this place to anyone it is filthy l.
We first got there and to our room the bed was stained and had hair all over it the bathroom was mouldy hair also everywhere so we went downstairs to request a new room and showed the pictures of the bed
We then where given a different room bed was clean but room was dusty and bathroom was again full of mould and basin had hair all over it was clearly not cleaned. Dog shit on the balcony. Screen door almost pulled off.
Such a shame it’s such a nice location but just so poorly managed
I could say so much more but would probably run out of space
The place honestly gave off the shining vibes it’s that bad

* We were called an hour before check in time and asked if we would like to cancel our reservation
* We were asked to find somewhere else to stay and (May) Manager hung up on us
* Our calls were not answered.

It was very run down - beautiful potential

Room and balcony had Kentucky Fried containers left on the balcony with the potato and gravy nuggets being thrown up the walls and left there.
Mold in one of the kitchen cupboards
Bathroom had a strong urine smell.
Young boys approximately (10 - 12-year-old) playing soccer in the main foyer for several hours while guests were booking in.