PALAGO BOUTIQUE HOTEL

Hotels
9.3 (171 reviews)
10 Phố Bát Đàn , Hanoi , VN

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly, professional staff (helpful with bookings and requests)
Excellent central location near Old Quarter
Clean, spotless rooms
Very comfortable beds
Good and varied breakfast options (omelette, pho, Vietnamese yogurt)
Overall enjoyable stay; guests would recommend and return
Cons:
Breakfast issues for some guests: eggs overcooked, coffee not hot, inconsistent room service quality
Small bathroom with limited ventilation in some rooms
Occasional noise (AC unit) and rooftop construction noise reported
Limited breakfast variety for some dietary/religious needs (notably mentioned for Muslim guests)
Hotel described as somewhat old by one reviewer

Categories

Cleanliness
9.5
Multiple guests described the hotel and rooms as clean and spotless; housekeeping perceived as thorough.
Service
9.6
Consistently praised staff: friendly, professional, helpful (assisted with bookings, transport, and guest requests).
Location
9.6
Excellent central location near the Old Quarter; within short walking distance to shops, restaurants and attractions.
Room Quality
9
Rooms are comfortable with very comfy beds and generally good condition, though some guests noted small bathrooms, limited restroom ventilation and occasional AC noise.
Amenities
9.3
Standard quality for this hotel tier.
Value for Money
9.3
Standard quality for this hotel tier.
Food and Beverage
8.8
Breakfast generally praised (varied, tasty options like omelettes, pho, yogurt) but some complaints about egg station overcooking, coffee/not kept hot and room service consistency.
Overall Experience
9.3
Overall very positive stays reported; guests recommend the hotel, praising location, service and comfortable stays despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-21 06:18

Property Description

Luxurious Amenities
Enjoy a fitness center, garden, terrace, and restaurant at PALAGO BOUTIQUE HOTEL, along with a chic bar for unwinding.

Comfortable Rooms
Indulge in air-conditioned rooms equipped with modern amenities like a flat-screen TV, minibar, and private bathroom for a relaxing stay.

Convenient Location
Located near popular attractions like Hanoi Old City Gate and Hoan Kiem Lake, PALAGO BOUTIQUE HOTEL also offers easy access to Noi Bai International Airport.

Book now for a memorable stay at PALAGO BOUTIQUE HOTEL in the heart of Hanoi.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.3
Based on 171 reviews
Cleanliness: 9.5
Service: 9.6
Location: 9.6
Room Quality: 9
Amenities: 9.3
Value for Money: 9.3
Food and Beverage: 8.8
Overall Experience: 9.3
Y
yuko • extended_group • jp
8
2026-09-17 • via Nuitee
E
Eleonora • couple • it
10
Non potevamo far scelta migliore
Pros:

Tutto.
Lo staff è molto attento, la camera è pulita e confortevole: comodissimo il letto.
La colazione, la migliore di tutto il viaggio.
L’hotel si trova nel quartiere vecchio. La posizione è ottima.
Se dovessimo tornare ad Hanoi, torneremmo assolutamente qui.

2026-09-15 • via Nuitee
W
Wiesiek • solo_traveller • au
8
Excellent value for money however - as part of the price, I had breakfast included and a transfer to the airport
Pros:

It’s in a good area, I like the reception area and the rooms were well equipped, nice and comfortable. There was a spa - massage service which was handy. Got a face and eye massage - very relaxing.

Cons:

So the bar/ breakfast area is at the back of reception - when not in use the bar area is blacked out, they switch off the lights which does not look good and does not give a good impression, they should have the lights on as the interior fit out is actually well decorated so it makes sense to create a nice atmosphere for the guests. Roof top bar is a work in progress - needs better decorations and landscaping.

2026-09-11 • via Nuitee
T
THI XUAN QUYEN • family_with_children • vn
8
tốt.
Pros:

các bạn nhân viên vui vẻ .

Cons:

phòng cách âm không tốt lắm thỉnh thoảng có thể nghe được âm thanh giọng nói phòng bên cạnh .

2026-09-06 • via Nuitee
R
Rayane • family_with_children • dz
10
Pros:

Everything

2026-09-03 • via Nuitee
I
Idris • couple • om
10
سوف اعود اليه
Pros:

النظافة والموقع والموظفين

2026-09-01 • via Nuitee
F
Freek • solo_traveller • nl
10
2026-09-01 • via Nuitee
I
Idris • couple • om
10
سوف اعود اليه
Pros:

الموقع النظافة الموظفين

2026-09-01 • via Nuitee
I
Idris • couple • om
10
سوف يكون الخيار الأول بكل تاكيد في المرات القادمة وانصح الجميع في الحجز
Pros:

تجربة رائعة بكل المقاييس، فالفندق يتميز بموقعه الجميل والمميز، والقريب من العديد من الأماكن السياحية والخدمات المهمة، مما جعل التنقل وزيارة المعالم السياحية في غاية السهولة.

كما أود أن أشيد بحسن تعامل الموظفين واحترافيتهم، فقد كانوا في قمة الاحترام والتعاون والابتسامة، وحرصهم على تلبية احتياجات النزلاء بكل رحابة صدر. ومساعدتي في الكثير من حجوزات النقل الطيران وباص النوم وقطار النوم كذلك والكروز واخص بالشكر الاستاذ جاك

أما الطعام فكان من أجمل ما يميز الإقامة، متنوع ولذيذ وذو جودة عالية، مع اهتمام واضح بالتفاصيل.

بشكل عام، كانت إقامة مريحة وممتعة، والخدمات المقدمة كانت على مستوى عالٍ، وأشكر جميع العاملين في الفندق على حسن الضيافة والاستقبال. بالتأكيد تجربة تستحق التكرار وأنصح بها لكل من يبحث عن الراحة والموقع المميز والخدمة الممتازة.

Cons:

لا شي.. كل شي في قمة الروعة

2026-08-13 • via Nuitee
S
Sultan • solo_traveller • om
8
Pros:

الفندق نظيف والطاقم متعاون

Cons:

الفندق قديم بعض الشيء ولا تتوفر خيارات متنوعة في وجبة الإفطار وبخاصة للمسلمين

2026-06-25 • via Nuitee
1
1GregH • solo_traveller • au
8
A good hotel with great staff.
Pros:

As usual, the staff were all wonderful, cheerful and friendly - showing apparent genuine appreciation of the guests. Very comfortable beds

Cons:

Quality of breakfas , room service foods is not as high as it could and should be - breakfast foods and coffee not kept hot - egg station generally overcooked eggs despite requests.

2026-06-15 • via Nuitee
D
DAVID • couple • fr
8
2026-05-22 • via Nuitee
J
Jonatan • solo_traveller • il
10
Pros:

Everything

Cons:

Nothing

2026-05-14 • via Nuitee
A
Almira • couple • ph
9
Pros:

Palago is located near the city center and walking distance to shops and restaurants.

The staff service was excellent and professional.

The room we have stayed was great, spotless and the bed was very comfy.

Breakfast buffet food was good as well.

2026-05-12 • via Nuitee
R
Rachael • extended_group • gb
10
Very enjoyable stay
Pros:

Very friendly helpful staff
Good location
Good breakfast

Cons:

Nothing

2026-05-08 • via Nuitee
S
Sean • solo_traveller • ie
10
Excellent hotel
Pros:

I cannot fault anything about this hotel. Everything was excellent including the rooms, location and breakfast. The staff were exceptional friendly and professional

2026-05-07 • via Nuitee
N
nandeibam • couple • in
10
2026-05-06 • via Nuitee
A
ANH • couple • us
8
Pros:

Hotel located at great location, right by Ha Noi old quarter. You can walk like 5-10 mins to most of popular places, or take grab taxi or xich lo to get around locals, very convenient. Hotel offers great breakfast. Our favorite were omelette/pho and Vietnamese yogurt. Hotel front staff are very professional, friendly, and able to speak English.

Cons:

Restroom is very small, no space between toilet and bathtub. No ventilation in the restroom either. Our room air-conditioner made noises a bit during our stay. Also hotel had some construction on the rooftop so my husband had to call front desk to remind workers be quiet at night for us to sleep.

2026-04-16 • via Nuitee
M
Mirosław • couple • pl
8
2026-04-02 • via Nuitee
M
Mirosław • couple • pl
8
2026-04-02 • via Nuitee