TUAN Central Hotel

Hotels
7.8 (93 reviews)
49 Phố Hàng Bè , Hanoi , VN

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Terrace
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Cons:
Cleanliness issues
Poor room quality

Categories

Cleanliness
5.09
Significant negative feedback regarding cleanliness and presence of pests.
Service
9.99
Many reviews highlight helpful and friendly staff.
Location
10
Conveniently located near attractions.
Room Quality
5.55
Multiple reports of discomfort and poor room conditions.
Amenities
6.58
Lack of basic amenities mentioned in reviews.
Value for Money
7.54
Guests express dissatisfaction with value relative to cost.
Food and Beverage
8.59
Mention of a good breakfast experience; however, not universally noted.
Overall Experience
9.08
Mixed experiences, with some being quite positive despite major shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:11

Property Description

Central Location and Amenities - Located in the heart of Hanoi, TUAN Central Hotel offers a tranquil garden, a stylish terrace, and a cozy shared lounge for guests to unwind after a day of exploration.

Modern Comforts - Relax in well-appointed air-conditioned rooms equipped with essential amenities such as a flat-screen TV, minibar, and private bathroom. The 24-hour front desk ensures all your needs are met promptly.

Exploration Made Easy - With attractions like Thang Long Water Puppet Theater and Hoan Kiem Lake within walking distance, guests can immerse themselves in the rich culture of Hanoi. Don't miss out on the convenience of bike and car rentals for further adventure.

To experience the best of Hanoi's hospitality and convenience, book your stay at TUAN Central Hotel now.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 AM

Location

Guest Reviews

7.8
Based on 93 reviews
Cleanliness: 5.09
Service: 9.99
Location: 10
Room Quality: 5.55
Amenities: 6.58
Value for Money: 7.54
Food and Beverage: 8.59
Overall Experience: 9.08
T
tien • solo_traveller • vn
4
Cons:

vệ sinh, đồ dùng, thiết bị, khác với ảnh đặt phòng

2026-09-14 • via Nuitee
T
Trudy • couple • gb
8
Great value for money
Pros:

Great location, great food served

2026-09-04 • via Nuitee
F
Frederic • solo_traveller • fr
4
Pros:

The lady in Staff housekeeping good and nice 👍

Cons:

The hotel staff just sit around playing on their phones; when you ask for some ice, they laugh and don't give you anything. It’s not very professional. I work in the hospitality industry—I’m an F&B Director in Hue—and I intend to mention this to Didier Corlou (the chef-owner of Mme Hien, located across from the hotel), whom I’ve worked with. I do not recommend this hotel at all; while the location is good, there is a complete lack of professional standards. The rooms are dirty, housekeeping isn't done, and so on. So, instead of laughing and playing on your mobile phones, you need to take your work a bit more seriously........

2026-08-19 • via Nuitee
F
Frederic • solo_traveller • fr
8
2026-08-14 • via Nuitee
Y
YANNI • family_with_children • cn
10
2026-08-09 • via Nuitee
L
le anh • solo_traveller • vn
7
2026-07-17 • via Nuitee
M
mi • family_with_children • vn
10
2026-07-08 • via Nuitee
R
Rowena • couple • nz
10
2026-06-02 • via Nuitee
C
Craig • solo_traveller • gb
10
2026-05-26 • via Nuitee
E
Elliott • extended_group • gb
5
Pros:

Good location

Cons:

Room had no windows and had a bit of a fly problem, but for the price not bad

2026-05-13 • via Nuitee
S
Sheikh mostak • solo_traveller • gb
1
Booking. Com need to proper check before offering any room by this type of rubbish hostel.
Pros:

Location

Cons:

This is not a hotel . It’s a family run Air BNB . There is no reception and cleaning staff. It’s completely rubbish.

2026-05-01 • via Nuitee
D
Daniel • extended_group • au
7
Great location . Stayed for 3 nights. A bed upgrade would be amazing and value for money
Pros:

Location

Cons:

Bed are pretty terrible

2026-04-10 • via Nuitee
S
SURESH • solo_traveller • in
3
2026-04-06 • via Nuitee
고파 • couple • kr
1
Pros:

없어요

Cons:

여행 다니면서 최악의 숙소
오버 부킹으로 방 없어 예약 안된 다른방에서 인원 몰아서 숙박하라고 함
시설은 엉망,반지하에 꿉꿉하고 곰팡이 냄새나서 있을수없음
어쨌든 이런 곳은 아무도 안 가야함

2026-04-02 • via Nuitee
A
Allan • solo_traveller • au
7
2026-03-31 • via Nuitee
P
pieperiet • couple • au
5
Great for backpackers, great location
Pros:

Booked Tuan last minute for one night. Staff were gorgeous and accomodating. It definitely served its purpose for one night. Great location and perfect for backpackers, had a great atmosphere for younger travellers

Cons:

The bed was as hard as the floor, I wouldn’t have considered it a mattress.

2026-03-30 • via Nuitee
T
thariq • extended_group • ae
6
Not to good
Pros:

Location . It’s so central to the main location like old quarters , train street,

Cons:

Having a pub at the ground floor , which causes inconvenience to the families . Not suitable for families stay

2026-03-29 • via Nuitee
J
Jason • couple • au
4
Don’t waste your money staying here!
Pros:

Location

Cons:

No blanket - just a sheet
Bathroom flooded due to drainage
Electrical issues
Fridge moldy
Hard beds
Noisy
No house keeping or emptying bins
Ants
Sewage smell

2026-03-29 • via Nuitee
B
Borbála • couple • hu
6
2026-03-26 • via Nuitee
B
Bernard • solo_traveller • fr
10
2026-03-25 • via Nuitee