Amara Hanoi Hotel and Spa

Hotels
9.5 (2855 reviews)
18 Phố Hàng Quạt , Hanoi , VN

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Good breakfast options
Cons:
Dirty in some areas
Poor room maintenance
Limited privacy in some room designs

Categories

Cleanliness
8.5
Some reviews mentioned dirty rooms and common areas, suggesting room for improvement.
Service
10
Multiple reviews highlighted friendly, accommodating, and helpful staff, indicating high service quality.
Location
10
Consistently noted as excellent for accessibility to attractions and amenities.
Room Quality
9
Some complaints about rooms being dark and noise levels, yet overall cleanliness was noted in numerous reviews.
Amenities
9.5
Positive mentions of breakfast options and laundry services, though some gaps in vegan offerings were noted.
Value for Money
9.5
General sentiment suggests good value given the location and service, but some facility complaints were raised.
Food and Beverage
9.5
Breakfast received overall positive feedback, with some minor criticisms regarding variety.
Overall Experience
10
Quality of service and location greatly enhance overall satisfaction, overshadowing some negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:17

Property Description

Convenient Location
Stay close to top attractions like Thang Long Water Puppet Theater and Hoan Kiem Lake.

Modern Amenities
Enjoy 4-star luxury with air-conditioned rooms, flat-screen TVs, and free WiFi throughout the property.

Culinary Delights
Indulge in a variety of dining options, including American, French, and Vietnamese cuisine at the on-site restaurant.

Book now to experience the perfect blend of comfort and convenience at Amara Hanoi Hotel.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.5
Based on 2855 reviews
Cleanliness: 8.5
Service: 10
Location: 10
Room Quality: 9
Amenities: 9.5
Value for Money: 9.5
Food and Beverage: 9.5
Overall Experience: 10
M
Mollie • couple • gb
10
Pros:

Room 601 was clean and comfortable. Housekeeping kept everything organized during my stay

2026-09-19 • via Nuitee
J
Jorge Eliecer • couple • es
9
Pros:

Muy buena relación calidad precio, el personal muy amable y atento.

2026-09-18 • via Nuitee
G
Genevie • extended_group • us
10
Pros:

There was one small thing I needed help with during my stay, so I spoke to the manager. They were attentive, listened to what I needed, and took the time to understand the situation. I never felt like I was being rushed or ignored. Everything was handled in a calm and professional way, which I really appreciated. It’s a small detail, but these kinds of interactions can make a stay feel much more comfortable.

2026-09-18 • via Nuitee
O
Orna • extended_group • il
9
מרכזי, צוות אדיב
Pros:

מקום מרכזי, ארוחת בוקר סבירה, צוןת נחמד ומסייע

2026-09-18 • via Nuitee
L
Laura • couple • gb
10
I still enjoed my stay overall
Pros:

One thing I noticed right away was how nice the lobby smelled. It made the hotel feel welcoming from the moment I walked in. There was some outside noise in the morning, although it wasn’t enough to bother me too much.

2026-09-18 • via Nuitee
A
Audrey • couple • au
10
Pros:

The calm atmosphere was probably my favourite thing about staying here. After busy days, it was nice to come back somewhere that felt quiet rather than crowded or noisy. The staff were also genuinely friendly and made me feel welcome without being too formal. My room was slightly smaller than expected, but it was well organised and had everything I needed. Once I had unpacked, I didn’t really notice the size anymore. For a short stay, it worked well for me.

2026-09-17 • via Nuitee
E
Ethan • couple • gb
10
Pros:

Breakfast was one of the small things I enjoyed during my stay. The kitchen staff were friendly and easy to talk to, and the service was generally quick. I liked being able to sit down, have breakfast without much waiting, and then get on with my plans for the day. It was nothing complicated, but the friendly service made the experience feel more enjoyable. Overall, it was a nice start to my mornings.

2026-09-17 • via Nuitee
L
Louise • solo_traveller • nl
7
Prima voor een nacht, goede locatie.
Pros:

Het bed was erg comfortabel. De kamer was prima voor 1 nacht.

Cons:

Het onderhoud was wat achterstallig. De vloerbedekking was aan vervanging toe en de muren kunnen wel een opfrisbeurt gebruiken. Ook vond ik dat het het in delen van het hotel niet schoon rook.

2026-09-16 • via Nuitee
C
Camille • family_with_children • nl
9
2026-09-16 • via Nuitee
L
Lola • couple • au
10
It made exploring Hanoi feel much easier
Pros:

We liked the location because it gave us a good chance to experience the food and everyday atmosphere of Hanoi. There were lots of small local restaurants nearby, along with cafés and other places to explore. Many of the city's popular attractions were also easy to get to, so we didn't spend too much time travelling around. Sofia was very friendly and helpful when we asked for recommendations. She suggested a few places that we probably wouldn't have found on our own, which was really useful during our stay.

2026-09-16 • via Nuitee
T
Tuija • couple • fr
10
Pros:

Le lit était vraiment confortable et j’ai très bien dormi pendant mon séjour. La chambre était agréable dans l’ensemble et disposait de tout ce dont j’avais besoin. Le seul petit point à signaler était la climatisation, qui a mis un peu de temps à rafraîchir la chambre, surtout au début. À part cela, tout était bien et j’ai passé un séjour très confortable.

2026-09-16 • via Nuitee
J
Josep • solo_traveller • es
9
2026-09-15 • via Nuitee
L
Leila • couple • fr
10
Pros:

Le hall et les couloirs étaient très propres et bien entretenus pendant tout mon séjour. J’ai également remarqué un parfum léger et agréable dans l’air, sans être trop fort ni envahissant. C’est un petit détail, mais en voyageant seul, j’ai apprécié ce genre de petites attentions qui rendent l’hôtel plus confortable et accueillant. L’ensemble donnait une première impression très agréable dès mon arrivée.

2026-09-15 • via Nuitee
D
Darlene • couple • us
10
The room had a cozy and practical feel that worked well for my stay
Pros:

It wasn't the kind of room with lots of luxury touches or fancy decoration, but I actually liked how simple and comfortable it was. There was enough space for my things, and everything I needed was within easy reach. After spending most of the day out exploring, it was nice to come back to a room where I could relax and unwind. The room felt pleasant and easy to settle into, and I had no major issues during my stay. For a short trip, I think it offered a good balance between comfort and practicality. It may not be the most luxurious room I've stayed in, but it did exactly what I needed and gave me a comfortable place to rest at the end of the day.

2026-09-14 • via Nuitee
G
Georgina • extended_group • gb
10
Pros:

I enjoyed my stay overall and found the room to be a comfortable place to relax after a busy day. Everything was clean and well maintained, and the room had a pleasant atmosphere that made it easy to unwind. The bed was comfortable enough for a good night's sleep, which was especially welcome after spending hours walking around and sightseeing. The only thing I would change is the lighting. It was quite soft at night and sometimes felt a little too dark, especially when I needed to get ready or pack my things. Still, this was only a minor issue and didn't really affect my overall experience.

2026-09-14 • via Nuitee
M
merav • solo_traveller • il
7
התמונות לא כמו במציאות
Pros:

המיקום מצויין

Cons:

המקלחת לא הייתה נקייה

2026-09-13 • via Nuitee
E
Erez • couple • il
5
Central location, not very competitive pricing for what you get
Pros:

The location is close to everything, Staff was easily contacted and ready to help.

Cons:

The photos of the room online and the reality feel very different, paint clipping off the wall and it was dirty. There was a window that looked upon pipes and an empty dirty wall. The room had an unpleasant smell coming from the bathroom and the breakfast could be described as average at best.

At checkout the staff asked for my experience and after telling them about all things we felt could be improved they got defensive, explained that we didn’t understand the hotel scene in the old quarters and that we had a great deal for the price we paid. (This was not our first stay in a hotel in the city or area). Trying to explain why the smell, state of the room or cleanliness were not the hotel’s fault.

I don’t understand why ask for feedback if you are not interested in self improvement or costumer experience but if the staff care most of these problems are relatively fixable.

2026-09-13 • via Nuitee
E
Emma • solo_traveller • nl
9
2026-09-13 • via Nuitee
S
Sarah • family_with_children • au
5
Pros:

I know the accommodation was very reasonable but lacked tourist comforts.

Cons:

The room had no window. Was cold and no blankets on beds. The bathroom floor was not clean and the tv was hopeless

2026-09-12 • via Nuitee
L
Lucas • couple • fr
7
Cons:

Chambre avec très peu d’isolation phonique, on entendaient absolument tout à notre étage à l’intérieur de l’hôtel

2026-09-12 • via Nuitee