Amara Hanoi Hotel and Spa

Hotels
9.5 (2789 reviews)
18 Phố Hàng Quạt , Hanoi , vn

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Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
Lift / Elevator
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Review Highlights

Pros:
Excellent service
Great location
Good breakfast options
Cons:
Dirty in some areas
Poor room maintenance
Limited privacy in some room designs

Categories

Cleanliness
8.5
Some reviews mentioned dirty rooms and common areas, suggesting room for improvement.
Service
10
Multiple reviews highlighted friendly, accommodating, and helpful staff, indicating high service quality.
Location
10
Consistently noted as excellent for accessibility to attractions and amenities.
Room Quality
9
Some complaints about rooms being dark and noise levels, yet overall cleanliness was noted in numerous reviews.
Amenities
9.5
Positive mentions of breakfast options and laundry services, though some gaps in vegan offerings were noted.
Value for Money
9.5
General sentiment suggests good value given the location and service, but some facility complaints were raised.
Food and Beverage
9.5
Breakfast received overall positive feedback, with some minor criticisms regarding variety.
Overall Experience
10
Quality of service and location greatly enhance overall satisfaction, overshadowing some negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:17

Property Description

Convenient Location
Stay close to top attractions like Thang Long Water Puppet Theater and Hoan Kiem Lake.

Modern Amenities
Enjoy 4-star luxury with air-conditioned rooms, flat-screen TVs, and free WiFi throughout the property.

Culinary Delights
Indulge in a variety of dining options, including American, French, and Vietnamese cuisine at the on-site restaurant.

Book now to experience the perfect blend of comfort and convenience at Amara Hanoi Hotel.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.5
Based on 2789 reviews
Cleanliness: 8.5
Service: 10
Location: 10
Room Quality: 9
Amenities: 9.5
Value for Money: 9.5
Food and Beverage: 9.5
Overall Experience: 10
G
Gary • couple • us
10
We were impressed by the excellent service provided by the security staff
Pros:

The security staff played an important role in making our stay so pleasant. They were professional, respectful, and always attentive without being intrusive. Their reassuring presence and genuine friendliness made us feel comfortable and safe throughout our time at Amara Hanoi Hotel & Spa.

2026-07-24 • via Nuitee
I
ISMINI • solo_traveller • gr
7
2026-07-24 • via Nuitee
I
ISMINI • couple • gr
9
Η διαμονή μας ήταν εξαιρετική. Το προσωπικό πολύ φιλόξενο και εξυπηρετοκο
Pros:

Άριστη τοποθεσία μέσα στο εμπορικό κέντρο, δίπλα στη λίμνη και τα αξιοθεατα

2026-07-23 • via Nuitee
S
Sophie • couple • gb
10
One of the staff members who stood out the most was the security guard
Pros:

We really appreciated the professionalism of the security guard at Amara Hanoi Hotel & Spa. He was always attentive, respectful, and ready to assist whenever needed. His warm greetings each day and commitment to keeping guests safe contributed to a calm and comfortable environment. It's clear that guest satisfaction and security are both top priorities here.

2026-07-23 • via Nuitee
S
Saoirse • extended_group • ie
8
Pros:

Great location and nice rooms

Cons:

No windows

2026-07-23 • via Nuitee
E
Edmund • couple • us
10
We really appreciated all his hard work and dedication.
Pros:

Outstanding hospitality from the bellman made a lasting impression on us. He was always smiling, attentive, and incredibly helpful whenever we needed assistance. Whether welcoming us back after a day of sightseeing or helping arrange transportation, he handled every task with professionalism and genuine care. His excellent service added so much comfort and convenience to our stay, making us feel like truly valued guests.

2026-07-23 • via Nuitee
E
Emmanuel GAETAN • solo_traveller • fr
10
Pros:

Propre ! Très propre ! Bon qrepas et paris dej ! A 5 min de l'aéroport. Parfait !

Cons:

Ras

2026-07-22 • via Nuitee
B
Brandon • couple • gb
10
Pros:

The excellent service wasn't limited to the reception team—the security guard also made a lasting impression on us. He greeted us warmly every day, opened the doors, helped whenever we needed assistance, and always remained polite and professional. His genuine friendliness made us feel welcome from the moment we arrived until the day we left. Small gestures like these made our overall experience even more memorable.

2026-07-22 • via Nuitee
A
Audrey • extended_group • au
10
We really appreciated the excellent work of the security team
Pros:

The security team deserves special recognition for their excellent service. They were consistently courteous, attentive, and always ready to assist whenever needed. Their reassuring presence made the hotel feel safe, and we appreciated the care they showed to both guests and visitors every day.

2026-07-21 • via Nuitee
K
Kate • couple • gb
10
Pros:

The bellman deserves special recognition for his outstanding hospitality. He welcomed guests with genuine warmth, handled our luggage with great care, and always made sure transportation was arranged smoothly. His attention to detail added a personal touch to our stay.

2026-07-21 • via Nuitee
F
Fred • couple • us
10
Pros:

One of the highlights of our stay was the excellent support from the bellman. He handled our luggage carefully, responded quickly whenever we needed help, and always maintained a professional and positive attitude. His kindness made our overall experience much more comfortable.

2026-07-20 • via Nuitee
L
Lisa • solo_traveller • bb
7
Pros:

Great location, friendly staff, good breakfast

Cons:

Room had in roaches

2026-07-19 • via Nuitee
P
Prashanth • family_with_children • in
6
Average hotel in a great location
Pros:

Location is good. Breakfast is quite decent.

Cons:

Rooms are small. Hotel refused to help with packed breakfast. Saw a couple of cockroaches in the room. Hotel charged extra to accept card payment

2026-07-18 • via Nuitee
R
Rachel • couple • ie
10
Pros:

Definitely comeback and highly recommend

2026-07-18 • via Nuitee
T
Tristan • couple • dk
10
2026-07-18 • via Nuitee
H
Hajre • extended_group • fr
10
2026-07-18 • via Nuitee
B
Bet • couple • es
10
2026-07-18 • via Nuitee
R
Rebakah • extended_group • us
10
2026-07-18 • via Nuitee
N
Netanel • couple • fr
10
2026-07-18 • via Nuitee
K
Khadiyo • extended_group • gb
10
2026-07-18 • via Nuitee