Pousada Alfama

Hotels
Pestana Hotel & Resorts
9.5 (338 reviews)
Rua de São Tomé 76 , Lisbon , pt

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Lift / Elevator
Safety deposit box
Bar
Soundproof rooms
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Great service
Excellent location
Cons:
Heating system issues
Room size variability

Categories

Cleanliness
9.39
Multiple reviews praised the cleanliness and tidiness of the hotel.
Service
9.86
Guests highlighted extremely friendly and helpful staff.
Location
9.9
Multiple reviews mentioned the hotel’s excellent location and views.
Room Quality
8.85
Several reviews noted the rooms were cozy but some were described as small.
Amenities
9.38
General praise for the amenities, including a great breakfast and available services.
Value for Money
9.34
Guests felt they received good value considering the hotel's stellar attributes.
Food and Beverage
9.39
Breakfast was highly appreciated by most guests.
Overall Experience
9.86
Overall guest sentiment was highly positive, with many willing to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 15:36

Property Description

Luxurious Accommodations
Pousada Alfama in Lisbon offers elegant rooms with modern amenities including flat-screen TVs, air conditioning, and private bathrooms. Some rooms even boast charming terraces for a relaxing stay.

Convenient Services
Enjoy a hassle-free stay with a 24-hour front desk and concierge service at your disposal. Start your day right with a delicious buffet breakfast and stay connected with complimentary WiFi throughout the property. Unwind with a refreshing drink at the hotel's bar.

Prime Location
Situated near popular attractions like Miradouro da Senhora do Monte and St. George's Castle, Pousada Alfama is the perfect choice for exploring Lisbon. With Commerce Square just a stone's throw away, convenience is at your doorstep.

Book your stay at Pousada Alfama for a memorable Lisbon experience!

Important information:

When booking 6 rooms or more, different policies will apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.5
Based on 338 reviews
Cleanliness: 9.39
Service: 9.86
Location: 9.9
Room Quality: 8.85
Amenities: 9.38
Value for Money: 9.34
Food and Beverage: 9.39
Overall Experience: 9.86
M
Mallory couple ca
10
Excellent spot to stay in Alfama with exceptional staff and facilities
Pros:

Beautiful rooms and lobby, great location, very kind and accommodating staff, amazing breakfast

2026-08-21 via Nuitee
L
Lombardi couple it
9
Posizione ottima e gentilezza dello staff, colazione fantastica
Pros:

Accoglienza e disponibilità

2026-08-21 via Nuitee
S
Sonja couple de
10
Wunderschönes kleines Hotel in Top-Lage
Pros:

Sehr schönes kleines Hotel, hervorragende Lage. Es war trotzdem sehr ruhig, Fenster und Wände waren gut schallisoliert. Im Zimmer alles neu und sehr sauber. Hotelpersonal sehr freundlich und hilfsbereit.

Cons:

Unser Zimmer war sehr klein, und es gab nicht viel Stauraum für die Kleidung. Aber wie groß das Zimmer ist, sieht man beim Buchen. Es gibt auch größere Zimmer.

2026-08-21 via Nuitee
S
Sophie couple be
9
2026-08-21 via Nuitee
M
Marco solo_traveller it
10
2026-08-21 via Nuitee
A
Antonio couple es
10
2026-08-20 via Nuitee
C
Catia solo_traveller fr
10
2026-08-20 via Nuitee
R
Roger couple de
9
2026-08-20 via Nuitee
P
Philip couple gb
10
Perfect hotel in an incredible city!
Pros:

The whole experience was amazing. The staff are extremely welcoming and informative about local recommendations regarding bars and restaurants to go to.

Cons:

Nothing.

2026-08-20 via Nuitee
P
Patrizia Giuseppina extended_group it
10
2026-08-19 via Nuitee
A
Andreea couple ro
1
Pros:

Dezamăgitor și mult supraevaluat

Din punctul meu de vedere, acest hotel este mult supraevaluat. Se promovează foarte mult prin amplasarea centrală, însă realitatea este mult mai puțin plăcută.

Camera este extrem de mică. Dacă deschizi o singură valiză, aproape că nu mai ai pe unde să mergi. Nu există un dulap propriu-zis, ci doar câteva umerașe amplasate după ușă. Baia este la fel de neconfortabilă: nu există bideu, iar dușul este atât de îngust încât ai senzația că trebuie să stai cu mâinile sus ca să te poți mișca.

Nici amplasarea nu este ceea ce ne așteptam. Hotelul nu are parcare, dar problema este chiar mai mare: nu există nici măcar un loc decent în fața hotelului unde taxiul să poată opri pentru a lăsa sau lua pasagerii ori unde să poți descărca liniștit bagajele. În fața hotelului nici măcar nu există un trotuar corespunzător, iar tramvaiul trece foarte aproape — trebuie să fii permanent atent.

Faptul că este „central” nu înseamnă neapărat că este și bine amplasat. Zona este foarte aglomerată, zgomotoasă și agitată, iar experiența nu a fost deloc una relaxantă.

Cât despre micul dejun, nici acesta nu ne-a impresionat. Iar doamna care îl servește pare să înceapă fiecare dimineață ca și cum ar fi băut oțet în loc de cafea — foarte puțină amabilitate și o atitudine care nu face deloc cinste unui hotel.

Per total, prețul și prezentarea hotelului nu justifică experiența oferită. Nu l-aș recomanda și cu siguranță nu aș reveni.

2026-08-19 via Nuitee
M
Mologni solo_traveller it
7
Pros:

Disponibilità e posizione abbastanza comoda.

Cons:

Camere piccole e prezzo un po' alto rispetto alla qualità complessiva.

2026-08-15 via Nuitee
T
Thomas family_with_children de
8
2026-08-15 via Nuitee
S
Stefan couple se
10
2026-08-15 via Nuitee
J
Jinwook couple kr
10
Pros:

건물이 멋지고, 서비스가 너무 좋았습니다.
방도 깔끔하고 좋아요~

2026-08-14 via Nuitee
T
tommaso solo_traveller it
10
Accogliente e di classe
Pros:

L'accoglienza dei gestori è stata perfetta. In attesa del check in ci hanno offerto acqua aromatica fresca, frutta e biscottini buonissimi. Poco dopo in camera ci hanno portato anche i famosi pasteis de nata come regalo di benvenuto. La camera super confortevole, molto pulita, con TV super tecnologica e anche un bel terrazzino con una buona privacy.. La hall è arredata in modo particolare e di classe dove è presente una macchina del caffè e cappuccino disponibile gratuitamente. All'estero c'è anche un famoso locale di Alfama dove si può bere e mangiare.

Cons:

Nulla. Tutto perfetto.

2026-08-14 via Nuitee
D
Donna couple us
10
Pros:

Our overall experience was excellent. The staff was friendly and amazingly helpful. The breakfast was delicious. The location in Aflama was great and view from the courtyard for our evening night cap was beautiful. Rooms were clean and efficient. I would recommend this hotel.

Cons:

We sleep on a king size bed at home, so the queen size bed was a little too small and firm for our liking.

2026-08-13 via Nuitee
B
Bogumiła solo_traveller pl
10
Pros:

Hotel naprawdę godny polecenia nie tylko ze względu na lokalizację, ale też że względu na bardzo pomocny i przyjazny personel (wszystkie osoby), czystość w pokoju (codziennie sprzątane pokoje, uzupełniana woda w szklanej butelce). Woda, kawa z ekspresu, lemoniada z lodem dla gości przez cały dzień w cenie. Do tego pyszne małe ciasteczka i owoce. Takie szczegóły zapadają w pamięć. Czuliśmy się zaopiekowani od początku do końca pobytu. Pokoje z klimatyzacją, ciche (my mieliśmy okno na dziedziniec). Śniadania przepyszne i sycące, do tego lokalne wypieki. Gdy zgłodniejecie w ciągu dnia można coś dodatkowo przekąsić z menu (sałatka z tuńczykiem była przepyszna i spora, wybitna sardynka z puszki Jose Gourmet z mini tościkami bardzo smaczna, ale tym się nie najecie, tościki są naprawdę malutkie i nie takie jakich możemy się spodziewać po tostach;)).
W pobliżu ciekawe sklepiki, ale uważajcie na masową chińszczyznę (przy odrobinie wytrwałości znajdziecie autentyczne perełki, ale to nie miejsce na rekomendacje). To samo tyczy się gastronomii - pytać lokalsów.
Dziękujemy za piękne wrażenia z hotelu i gościnność! Pozdrawiam Carlę i resztę personelu.

2026-08-13 via Nuitee
J
Jill solo_traveller us
10
Pros:

Location great. So glad I did breakfast there. Fabio really helpful.

Cons:

Balcony room was really a patio so while I could go outside, all I could see was a wall.

2026-08-12 via Nuitee
N
nadirelix solo_traveller ma
10
Pousada alfama stay
Pros:

We specially appreciate kindness and professionalism of the staff. The terrace is very sweet

Cons:

Nothing

2026-08-12 via Nuitee