Citadines Gatot Subroto Jakarta

Hotels
•
Citadines
9.1 (599 reviews)
177 Jalan Gatot Subroto , Jakarta , id

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Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Great breakfast
Convenient location
Cons:
Cleanliness issues reported
High value for some guests

Categories

Cleanliness
8.36
Some reviews mentioned issues with cleanliness, such as a room with a foul smell upon check-in.
Service
9.83
Staff were described as friendly, polite, and accommodating, enhancing the overall experience.
Location
8.87
Conveniently located with easy access to attractions, but some reviews noted distance from malls.
Room Quality
9.32
Spacious and comfortable rooms with great views, although some maintenance issues were reported.
Amenities
9.35
Amenities like the pool, gym, and café received positive feedback for their quality.
Value for Money
8.31
Some guests felt the price was slightly high relative to the value received.
Food and Beverage
9.36
Breakfast was praised, along with the convenience of having a mini mart downstairs.
Overall Experience
9.43
Overall, guests reported a very enjoyable stay with high levels of satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:59

Property Description

Luxurious Accommodation with Balcony

Family-Friendly Amenities
Enjoy a relaxing stay with our family-friendly restaurant and year-round outdoor pool. Our 24-hour front desk is always ready to assist you during your stay.

Fully-Equipped Kitchen and Modern Facilities
Each unit is equipped with a well-fitted kitchen, safety deposit box, flat-screen TV, and free WiFi. Relax in the seating area with a sofa or pamper yourself in the private bathroom with slippers provided.

Book your stay at Citadines Gatot Subroto Jakarta for a comfortable and convenient experience.

Important information:

Breakfast is free of charge for children aged 0–6 years.

Breakfast is for an extra charge for children aged 12 years and above.This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGK

Location

Guest Reviews

9.1
Based on 599 reviews
Cleanliness: 8.36
Service: 9.83
Location: 8.87
Room Quality: 9.32
Amenities: 9.35
Value for Money: 8.31
Food and Beverage: 9.36
Overall Experience: 9.43
C
Cherise • family_with_children • za
9
A fantastic hotel with excellent service, great facilities, and wonderful staff
Pros:

The hotel was modern, spacious, and exceptionally clean, with friendly and helpful staff. The breakfast offered a great variety, the pool was lovely, and we appreciated being able to store our luggage after checkout before our late flight. The children's carnival games on Sunday were a wonderful surprise and made our stay even more memorable.

Cons:

There wasn't anything we didn't enjoy. It would simply be helpful if guests were told at check-in about the convenience shop on the property and where to find the swimming pool.

2026-07-25 • via Nuitee
S
saeed • family_with_children • sa
10
Pros:

I would like to express my sincere appreciation to the entire team at Citadines Gatot Subroto Jakarta for making our stay truly exceptional.

From the moment we arrived until the day we checked out, every member of the staff demonstrated outstanding professionalism, genuine kindness, and a sincere commitment to ensuring our comfort. The warm hospitality, attention to detail, and willingness to assist with every request made us feel genuinely welcomed and valued.

I would especially like to extend my heartfelt thanks to Istiqomah and Zacky. Their exceptional service, positive attitude, and dedication went far beyond our expectations. They were always welcoming, attentive, and eager to help with a smile, making our stay even more memorable. Their kindness and professionalism truly represent the highest standards of hospitality.

The hotel itself is excellent—beautifully maintained, spotlessly clean, comfortable, and located in a convenient area. Every aspect of our experience reflected quality and care.

Thank you to the entire Citadines team for creating such a wonderful experience. I will gladly recommend this hotel to my family, friends, and colleagues, and I look forward to returning on my next visit to Jakarta.

Special thanks once again to Istiqomah and Zacky for their outstanding hospitality. They are a true credit to Citadines.

2026-07-24 • via Nuitee
Y
YUKIHIRO • couple • jp
9
2026-07-23 • via Nuitee
A
Ali • family_with_children • iq
10
Pros:

Room size, room style, view, available appliances, etc. Also, very friendly staff. Nice gym and swimming pool.

2026-07-21 • via Nuitee
A
Ali • family_with_children • iq
10
Quite, relaxing, and feels like home
Pros:

I really liked the service and hospitality. The place was clean, quiet, and 20 minutes by grab from most locations, which was convenient. The family was happy about the size of the room, the internet, etc. There is a nice little cafe on the ground floor; I usually go to it at nighttime. Also, the gym is good enough.

2026-07-21 • via Nuitee
E
Eduard • family_with_children • nl
8
Bring your own towels
Pros:

It is god located and clean.

Cons:

The towels smell like teenspirit.

2026-07-21 • via Nuitee
E
ESSA • solo_traveller • sa
10
2026-07-20 • via Nuitee
فاطمة • couple • sa
5
2026-07-20 • via Nuitee
K
Khalid • solo_traveller • sa
9
2026-07-20 • via Nuitee
A
Ali • family_with_children • sa
7
Pros:

موقع ممتاز

بلكونه ممتازه

Cons:

حمام يحتاج صيانه

الفرش يحتاج نظافه

الفطور مافي تنوع لايوجد اطباق عربية

2026-07-19 • via Nuitee
J
jason • solo_traveller • nl
10
Pros:

The rooms where very clean and comfortable, we had a great view of Jakarta

2026-07-17 • via Nuitee
G
Giat • solo_traveller • id
9
Pros:

Clean and comfort

Cons:

Have to request for sandals and hairdryer

2026-07-16 • via Nuitee
M
Mark • extended_group • nl
9
Great place to stay when you are in Jakarta
Pros:

Very friendly people and very nice apartment. With great facilities.

Cons:

Nothing

2026-07-14 • via Nuitee
A
Arianne • solo_traveller • nl
9
Pros:

Super mooie kamer! Vriendelijk personeel

Cons:

Water in zwembad was koud

2026-07-14 • via Nuitee
K
Khaled • solo_traveller • fr
9
Excellent séjour à Jakarta
Pros:

L'accueil, le service,, la propreté, la qualité des équipements, la vue extraordinaire sur la ville ... n'hésitez pas à demander des logements les plus élevés possible mais surtout la piscine !

2026-07-13 • via Nuitee
R
Raid • family_with_children • om
9
2026-07-13 • via Nuitee
N
Nina • family_with_children • si
10
Pros:

cistoca, prostorne sobe, prijazno osebje

Cons:

nic

2026-07-12 • via Nuitee
A
Ahmed • solo_traveller • sa
10
2026-07-11 • via Nuitee
A
Abdazez • couple • sa
10
Pros:

اطلاله ونظيف

2026-07-11 • via Nuitee
Y
Y • solo_traveller • sg
9
2026-07-09 • via Nuitee