Novotel Shanghai JingAn

Hotels
•
Novotel
7.5 (16 reviews)
558 NORTH XIZANG ROAD JINGAN DISTRICT SHANGHAI , Shanghai , CN

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Location
Comfortable rooms
Modern look
Cons:
No AC
Bugs in bathroom
Poor service
Limited food options

Categories

Cleanliness
5.83
Reported bugs in the bathroom.
Service
7.3
Staff barely speaks English, slow response to messages.
Location
9.84
Location was noted positively in multiple reviews.
Room Quality
8.79
Comfortable rooms and modern look.
Amenities
6.82
Poor service and no additional facilities.
Value for Money
7.78
Standard quality for this hotel tier, but some aspects lacking.
Food and Beverage
5.83
Snacks not available and no nonalcoholic beer offered.
Overall Experience
7.8
Overall experience impacted by service and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 20:06

Property Description

Modern Accommodation in Shanghai
Indulge in luxury at Novotel Shanghai JingAn, a chic hotel offering a fitness centre, bar, and free WiFi in Shanghai.

Delicious Dining Options
Enjoy a buffet breakfast with American or Asian options each morning. Savor Chinese cuisine at the hotel's restaurant, with vegetarian, dairy-free, and gluten-free choices available.

Convenient Location and Assistance
Located near major attractions like People's Square and Yu Garden, the hotel's reception provides helpful information to explore the area.

Experience comfort and convenience in the heart of Shanghai - Book your stay at Novotel Shanghai JingAn now!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 AM

Location

Guest Reviews

7.5
Based on 16 reviews
Cleanliness: 5.83
Service: 7.3
Location: 9.84
Room Quality: 8.79
Amenities: 6.82
Value for Money: 7.78
Food and Beverage: 5.83
Overall Experience: 7.8
T
Tia • solo_traveller • la
10
2026-09-14 • via Nuitee
G
Grace • couple • hk
5
Cons:

清洁程度
早餐有蟑螂🪳苍蝇🪰

2026-08-17 • via Nuitee
W
Willy MOREELS • couple • th
8
parfait pour un court séjour
Pros:

Le buffet du petit déjeuner, la situation géographiquze, la propreté des lieux

Cons:

Le personnel de la réception et, en général, ne s'exprimait qu'en langue chinoise...Aucune facilité pour pendre les essuies de bain ou autres dans la salle de bain.

2026-07-23 • via Nuitee
E
Elizaveta • couple • ru
10
Отель достойный
Pros:

Приятный запах. Классное лобби. Воду давали по первому требованию. Прикольный робот, который увозит воду прям к номеру. Классная душевая, удобная кровать. Тапочки и халат вообще шик

Cons:

В районе нет магазинов продуктовых

2026-05-31 • via Nuitee
R
Ronald • couple • nl
7
2026-03-08 • via Nuitee
H
Hiro • solo_traveller • jp
1
Not worth it
Pros:

Location.

Cons:

No AC, no staff that speaks English. Telling me the issue with the AC that it’s not working after the payment. There were bugs in bathroom. Slow response from message online to the property.

2025-11-17 • via Nuitee
O
Olivia • solo_traveller • fr
10
top
Pros:

Le confort et l'emplacement

2025-10-28 • via Nuitee
D
didier • family_with_children • fr
8
2025-09-13 • via Nuitee
R
Robert • extended_group • pl
8
Good stay but much to improve to align with Novotel standards in Europe
Pros:

Location and modern look, comfortable rooms

Cons:

Poor service no additional facilities, and crew barely speaking’s English. No service at the evening, snacks not available, not even one kind of nonalcoholic beer.

2025-09-05 • via Nuitee
Y
YI YING • extended_group • tw
8
Pros:

床舒適、安靜

2025-09-04 • via Nuitee
S
Sondra
2
Pros:

Staff were not very friendly and helpful

2025-09-03 • via Nuitee
I
Ian Gracie • family_with_children • au
8
2025-08-17 • via Nuitee
B
Berenice • solo traveller • hk
5
I wouldn't go back to hotel, over price and bad location. No air conditioner
Pros:

The gym and laundry room

Cons:

They didn't clean properly; someone put a double eyelid sticker and fake eyelashes in the shower area. And there was nothing to do near the hotel. They didn't have air conditioner when it was 30’C was crazy hot

2025-04-19 • via Nuitee
D
Duckie • with friends • hk
7
The overall experience was nice but the bathtub is not clean there are some black particles falling out from the tap.
Pros:

The overall experience was nice but the bathtub is not clean there are some black particles falling out from the tap.

2025-04-07 • via Nuitee
R
Robert • solo traveller • nl
8
Comfortable stay
Pros:

The room was incredibly comfortable, it was very spacious, clean, cozy, and I felt happy coming to my room to relax. The breakfast assortment offered a lot of variety.

Cons:

The staff although professional, unfortunately did not speak a word of English or made an effort to provide a warm welcome/goodbye. Only the guy who was taking the room numbers for breakfast made an effort via the use of translation app.

2024-10-27 • via Nuitee
H
Hans-peter • solo traveller • at
8
Very good
2024-07-26 • via Nuitee
C
Chen • review category business travellers • sg
6
Need training staff more.
Pros:

It is located near to Shanghai Rail Station.

Cons:

The staff and one supervisor showed un professional when I requested an itemized receipt (not invoice). This is a normal process in any hotel although I reserved the hotel through traveling agents like Booking or Trip.com.

2024-05-22 • via Nuitee
M
Michael • family with young children • de
9
Great stay, comfortable bed
Pros:

Very helpful front desk. Everyone is willing to help.
Laundry facilities is great addition

Cons:

Charge for broken glass

2024-04-01 • via Nuitee