Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Attentive staff
Great location
Beautiful decor
Cons:
Noise from the restaurant
Inconsistency in food quality
Construction nearby

Categories

Cleanliness
9.65
Some concerns about noise and issues with room quality affect the perception.
Service
10
Staff were very attentive and friendly.
Location
10
Perfect location for fireworks near the Cathedral.
Room Quality
9.65
Pleasant decor but some rooms are less desirable and noisy.
Amenities
10
Great amenities but a construction site nearby.
Value for Money
9.65
High price with some inconsistency in service quality.
Food and Beverage
8.65
Food quality was lacking during breakfast with some dishes being unsatisfactory.
Overall Experience
10
Despite some drawbacks, the overall experience was exceptional.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 02:59

Property Description

Luxurious Accommodation
Portella offers elegant 5-star accommodation with modern amenities including air conditioning, satellite TV, and free WiFi. Some rooms even feature balconies with city views.

Culinary Delights
Guests can indulge in a delicious buffet, à la carte, or continental breakfast each morning. The hotel's restaurant serves a variety of local and international cuisine, with options available for vegetarians, dairy-free, and kosher diets.

Wellness and Recreation
Relax and rejuvenate in the in-house wellness area featuring a sauna. Guests can also explore the area with bike and car hire services, perfect for those looking to adventure around the popular cycling spots nearby.

To experience luxury, fine dining, and relaxation in the heart of Palma de Mallorca, book your stay at Portella today!

Important information:

In case of no-show and not staying during the first night, the totality of the nights booked will be forfeited.

When booking 3 or more rooms, special cancellation policies and supplements may apply.This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.7
Based on 150 reviews
Cleanliness: 9.65
Service: 10
Location: 10
Room Quality: 9.65
Amenities: 10
Value for Money: 9.65
Food and Beverage: 8.65
Overall Experience: 10
G
Giacomo extended_group it
10
2026-05-30 via Nuitee
H
Heather solo_traveller gb
9
2026-05-23 via Nuitee
R
Rouven-Alexander couple de
10
Super Erlebnis, gerne wieder
Pros:

Personal , Räume , Lage , Sauberkeit , Ausstattung

2026-05-21 via Nuitee
K
Katie couple gb
9
Comfortable
Pros:

Beautiful hotel and very spacious room. Decors was lovely!

Cons:

Didn’t like the bed, too soft

2026-05-20 via Nuitee
N
Nikolaos family_with_children ch
10
An absolute gem hotel that made our trip amazing
Pros:

Amazing location. Next to everything, but also out of the touristic tracks … hidden treasure! Great beds, pillows, super clean. Amazing freshly prepared breakfast. Staff is all so polite and ready help you.

Cons:

There is construction (renovation) of some buildings that are attached to this boutique hotel. We did not experience any annoying noise though.

2026-05-17 via Nuitee
S
Simo Sa family_with_children it
10
2026-05-15 via Nuitee
C
Celia family_with_children gb
10
Lovely hotel, would love to come again
Pros:

Breakfast was superb

2026-05-02 via Nuitee
Y
YULLEX solo_traveller bg
10
Шикарный отель
Pros:

Очень удобное разположение отеля, к центру 5 минут, к морю 5 минут.
В номере были пляжные полотенца, свежая питьевая вода.
Номер был просторный, уютный, с небольшой кухонькой.
Кровать большая, матрас и подушки удобные.
Косметика изысканная, было приятно ощущать аромат чистоты на теле.
Всё было идеально.

Cons:

Придраться не к чему.

2026-04-30 via Nuitee
F
Florence couple fr
10
2026-04-29 via Nuitee
A
Alexandra couple gb
9
Beautiful tranquil setting and design in the heart of the old town.
Pros:

Beautiful tranquil setting and design in the heart of the old town. Lovely spacious rooms and a delicious breakfast and lunch - wonderful!

Cons:

Nothing - they just needed a high chair both for our room and the restaurant.

2026-04-26 via Nuitee
I
Irina solo_traveller de
10
2026-04-24 via Nuitee
D
Danae couple be
10
Very friendly staff, beautiful rooms and comfortable beds. Excellent hamam. Would go again.
Pros:

Beautiful

Cons:

Authentic and very good taste

2026-04-17 via Nuitee
E
ERIKA family_with_children hu
8
2026-04-14 via Nuitee
G
Giuseppe couple ch
10
2026-04-07 via Nuitee
A
Abigail solo_traveller us
10
Exceptional stay and lovely staff
Pros:

I loved the location and the quietness of this hotel. All the amenities were beautiful and thoughtful. The room was very comfortable and I had some great sleeps in that bed!

Cons:

Although the breakfast buffet was beautiful and delicious, I just couldn't pay 35 euros each morning and ordering a la carte was expensive for the size of the portions. Because of this, it made more economic sense to order the buffet, which was actually too much food.

2026-04-07 via Nuitee
C
Christine extended_group us
10
Perfect place to stay in Palma
Pros:

This was our second stay at your property, and it was wonderful. The location is ideal, being close to both the beach and the town. The staff were incredibly helpful and friendly. The accommodations were beautiful, clean, and provided everything we needed. Thank you!

Cons:

n/a

2026-04-06 via Nuitee
T
Thanh couple us
10
2026-04-02 via Nuitee
L
Leila Elodie couple ch
10
2026-03-31 via Nuitee
A
Andrea couple ch
9
2026-03-19 via Nuitee
M
Mariam extended_group es
10
2026-02-28 via Nuitee