L7 WEST LAKE HANOI by LOTTE HOTELS

Hotels
•
L7 Hotels
8.9 (350 reviews)
683 Lac Long Quan Street, Tay Ho District , Hanoi , vn

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Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
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Review Highlights

Pros:
Comfortable rooms
Helpful staff
Good breakfast
Cons:
Inflexibility with credit card policy
Limited nearby shopping

Categories

Cleanliness
8.66
Generally clean and well-maintained rooms, though some mentioned concerns about 5-star cleanliness standards.
Service
9.23
Staff were praised for their politeness and assistance, particularly Eric, who received specific commendations.
Location
8.97
Good location, though some found it a bit far from major tourist areas.
Room Quality
9.02
Rooms were described as comfortable, clean, and well-equipped.
Amenities
8.85
Good amenities, including a gym and sauna, though the swimming pool was noted as small.
Value for Money
8.71
Overall perceived good value for the quality of service and amenities, despite some issues with additional costs.
Food and Beverage
8.66
Breakfast was highly rated for variety and taste, but some guests found the options limited.
Overall Experience
9.13
A generally positive experience with a few minor issues but overall satisfaction from guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 19:50

Property Description

Luxurious 5-Star Experience
Located in Hanoi, L7 WEST LAKE HANOI By LOTTE offers a luxurious 5-star experience with a range of top-notch amenities and services for guests to enjoy.

Amenities Galore
From a shared lounge, terrace, and restaurant to a kids' club, outdoor pool, and fitness center, this hotel has it all. Guests can also relax in the sauna, garden, or children's playground during their stay.

Comfortable and Well-Equipped Rooms
The air-conditioned rooms at the hotel are equipped with everything you need for a comfortable stay, including a flat-screen TV, minibar, and private bathroom. The friendly staff, fluent in English, Korean, and Vietnamese, are available 24/7 to assist you.

Experience luxury and comfort at L7 WEST LAKE HANOI By LOTTE. Book now for an unforgettable stay!

Important information:

The pool closed on every first Monday of the month.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.9
Based on 350 reviews
Cleanliness: 8.66
Service: 9.23
Location: 8.97
Room Quality: 9.02
Amenities: 8.85
Value for Money: 8.71
Food and Beverage: 8.66
Overall Experience: 9.13
T
Thanh • solo_traveller • vn
10
2026-07-23 • via Nuitee
K
KOJI • solo_traveller • vn
6
快適に過ごせます
Pros:

ラウンジは快適です

Cons:

特になし

2026-07-23 • via Nuitee
H
Hong nhung • family_with_children • hu
9
2026-07-22 • via Nuitee
A
Aldi • solo_traveller • sg
10
2026-07-19 • via Nuitee
محمد • couple • eg
6
بلد جميله
Pros:

خدمه الغرف

Cons:

لا يوجد اكل حلال للمسلم وكن المفروض ده يكون واضح أنا دفعت تمن الفطار لمده الاقامه ولم احصل علي الوجبه وكن لازم يكون ده واضح من البدايه والمفروض استرداد المبلغ

2026-07-18 • via Nuitee
K
KOJI • solo_traveller • vn
6
普通
Pros:

なし

Cons:

フロントの対応は、相変わらず3流
スタッフは断然ロッテが最高

2026-07-18 • via Nuitee
꼰대부장 • solo_traveller • kr
10
Pros:

조식는 만족스러웠으며 공항에서의 접근성도 좋았습니다
그랩이용시 20%씩 할인 받는것도 좋았습니다

2026-07-08 • via Nuitee
T
Taiyun • family_with_children • tw
10
2026-07-07 • via Nuitee
S
Shang-Jen • couple • at
10
2026-07-06 • via Nuitee
B
BADER • couple • il
8
2026-07-05 • via Nuitee
G
Gordon • couple • gb
9
Would come back again
Pros:

Very efficient staff hotel is very clean

2026-07-03 • via Nuitee
R
Ramesh • solo_traveller • ae
8
Pros:

Everything was lovely

Cons:

The bed size

2026-07-03 • via Nuitee
S
Sakaki • solo_traveller • jp
10
2026-07-02 • via Nuitee
T
Trevor • solo_traveller • bb
3
Missed the mark, so much potential
Pros:

the views of the lake from the restaurant

Cons:

the rooms were dimly lit

2026-06-30 • via Nuitee
R
Ramesh • couple • ae
8
Good over all in all aspects
Pros:

Clean, good location, very polite staff

Cons:

The bed size was smaller than our expectation

2026-06-29 • via Nuitee
M
Majed • solo_traveller • us
10
Pros:

راقي وتعامل جيد وراقي

2026-06-08 • via Nuitee
K
Kuei-Hsien • couple • tw
7
2026-06-01 • via Nuitee
T
Thị Lan Hương • family_with_children • vn
8
2026-05-29 • via Nuitee
A
Ashraf martinus • solo_traveller • vn
9
Pleasant and enjoyable
Pros:

All good

Cons:

Nothing

2026-05-28 • via Nuitee
N
Ngoc • couple • vn
5
2026-05-24 • via Nuitee