Madelise Palace Hotel & Travel

Hotels
9.5 (184 reviews)
116-118 Hang Buom Str, Hoan Kiem Dist., , Hanoi , VN

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Terrace
Family rooms
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Central location
Helpful staff
Responsive management
Cons:
Cleanliness issues
Noisy environment
Worn-out furniture

Categories

Cleanliness
7.95
Mold in bathrooms and small animals mentioned, negatively impacting cleanliness score.
Service
9.99
Reception and management responsiveness praised, with multiple positive mentions.
Location
9.96
Location is very central, an important positive aspect of the hotel.
Room Quality
8.91
Rooms are acceptable but issues with windows and worn-out furniture noted.
Amenities
9.94
Standard quality for this hotel tier, although not explicitly mentioned.
Value for Money
9.4
Nicer and cleaner hotels available at cheaper prices mentioned.
Food and Beverage
9.95
Standard quality for this hotel tier, although not explicitly mentioned.
Overall Experience
9.92
Overall a strong experience noted, with some reservations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 19:50

Property Description

Luxurious Accommodation
Madelise Palace Hotel & Spa, nestled in the heart of Hanoi, offers air-conditioned rooms with modern amenities like a flat-screen TV, minibar, and private bathroom.

Convenient Services
Guests can enjoy a 24-hour front desk, room service, and currency exchange, ensuring a hassle-free stay.

Central Location
Located just 300 meters from Hanoi Old City Gate, our hotel is surrounded by popular attractions like Hoan Kiem Lake and St. Joseph Cathedral.

Book your stay at Madelise Palace Hotel & Spa for a memorable and comfortable experience in Hanoi.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.5
Based on 184 reviews
Cleanliness: 7.95
Service: 9.99
Location: 9.96
Room Quality: 8.91
Amenities: 9.94
Value for Money: 9.4
Food and Beverage: 9.95
Overall Experience: 9.92
M
Matheus • solo_traveller • br
7
Teria alterado se soubesse do frigobar
Pros:

A localização é muito boa

Cons:

O frigobar não funciona

2026-10-31 • via Nuitee
H
Hanh Nguyen • couple • vn
9
2026-10-31 • via Nuitee
K
Klára • couple • cz
8
2026-10-30 • via Nuitee
I
Itay • solo_traveller • il
10
Pros:

The location is great and the room was clean and tidy

2026-10-29 • via Nuitee
H
Hoang • couple • vn
10
Cons:

Ngay khu trung tâm , đi lại thuận tiện , nhân viên thân thiện nhiệt tình

2026-10-29 • via Nuitee
R
Ryan • solo_traveller • us
10
Good hotel & cute staffs
Pros:

Convenient place in Old Quarter easy to go to beer street, train street or the Hoan Kiem Lake. Night market open next to the hotel at weekend.

Cons:

the road would be ban at weekend for the night market. My taxi can not pick me up in front of the hotel, i have to walk to the pick up location a bit!

2026-10-28 • via Nuitee
A
Anna • solo_traveller • it
10
Amazing location and kind staff!
Pros:

very nice location and super nice stuff!

2026-10-26 • via Nuitee
X
Xuan • solo_traveller • vn
10
Pros:

Nice hotel, great location, friendly staff

Cons:

Nothing

2026-10-26 • via Nuitee
H
Hashim • solo_traveller • pk
10
2026-10-26 • via Nuitee
F
Fabian • solo_traveller • de
6
Good overall stay but it was promising more in advance
Pros:

Comfy bed and very well located

Cons:

- Bathroom was not very clean (e.g. hair of beard on tap).
- Wasn’t soundproof at all, you could hear the water running next door, someone practicing to play piano and so on..
- Very slow wifi in my room

2026-10-25 • via Nuitee
P
Philipvernon • solo_traveller • gb
6
Passable
Pros:

The young staff were polite and helpful. There was a problem with the AC leaking in my initial room and they moved me immediately.

Cons:

The pushy older lady in charge of the tours. The second she realised I'd already done what she had to offer she went silent and looked for her next commission. In England we'd say dropped like a hot potato. She also kept clearing her throat loudly, I had to listen to her for an hour whilst waiting to check in. The whole building appears to be a bit tired, and not worth the money charged. I wouldn't stay there again. Being told to wait at check out (whilst my bus was waiting for me) so they could check the mini bar. Felt a bit like a criminal on trial
(not guilty)

2026-10-25 • via Nuitee
F
Fourie • extended_group • za
10
Enjoyable and comfortable
Pros:

Friendly Staff
Very nice accommodation

Cons:

Nothing

2026-10-24 • via Nuitee
L
Lê • couple • vn
10
2026-10-23 • via Nuitee
R
Richard • solo_traveller • gb
8
2026-10-21 • via Nuitee
M
Marlene • solo_traveller • nz
6
Convenient
Pros:

I had a flight cancellation and my time swapped from morning/afternoon to 2.30 am and they was someone to let me in🙏

Cons:

I still got charged for 2 nights when I used the place for max for one day and a bit🙏

2026-10-20 • via Nuitee
C
Corinne • couple • au
7
Was okay for 2 nights
Pros:

Boutique hotel in the heart of Hanoi. There is a lift, is was clean and comfortable.

Cons:

In need of TLC to meet the expectations of tourists paying decent money for this hotel.

2026-10-18 • via Nuitee
A
Abbie • solo_traveller • ie
10
2026-10-10 • via Nuitee
G
gimenez • solo_traveller • au
10
2026-10-07 • via Nuitee
J
Jade. V • solo_traveller • cn
10
2026-09-18 • via Nuitee
M
Momoka • solo_traveller • jp
10
2026-09-16 • via Nuitee