Silk Castle Hotel & Spa - Hanoi Old quarter

Hotels
8.5 (1881 reviews)
52A Phố Cầu Gỗ , Hanoi , vn

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Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Family rooms
Lift / Elevator
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Review Highlights

Pros:
Friendly staff
Great location
Good breakfast options
Cons:
Cleanliness issues
Room quality concerns
Inconsistent amenities

Categories

Cleanliness
6.73
Several reviews noted issues with cleanliness, including dirty walls and mold.
Service
10
Consistent praise for friendly and helpful staff, particularly Chris and Leo.
Location
9.7
Hotel is well-located in the Old Quarter, which guests appreciated.
Room Quality
7.74
Issues with room size, noise, and outdated facilities were mentioned.
Amenities
8.69
Standard amenities for this hotel tier, some positive feedback on breakfast.
Value for Money
8.22
Feedback indicated that some guests felt the pricing was high for the room quality.
Food and Beverage
7.68
Mixed reviews about breakfast quality and options.
Overall Experience
9.23
Overall good experience as per positive remarks on location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 19:55

Property Description

Convenient Location
Situated in the heart of Hanoi, Silk Castle Hotel & Spa is just steps away from Thang Long Water Puppet Theater and other popular attractions like Hoan Kiem Lake and Hanoi Old City Gate.

Comfort and Convenience
Enjoy a comfortable stay in our air-conditioned rooms equipped with modern amenities such as a minibar, flat-screen TV, and private bathroom. Plus, take advantage of services like concierge assistance and 24-hour front desk.

Delicious Dining Options
Start your day with a delicious breakfast offering continental and Asian choices. Don't forget to dine at our on-site restaurant for delectable meals throughout the day.

Experience the best of Hanoi at Silk Castle Hotel & Spa. Book your stay now for an unforgettable getaway.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Location

Guest Reviews

8.5
Based on 1881 reviews
Cleanliness: 6.73
Service: 10
Location: 9.7
Room Quality: 7.74
Amenities: 8.69
Value for Money: 8.22
Food and Beverage: 7.68
Overall Experience: 9.23
W
William • solo_traveller • id
9
Pros:

Very friendly staff good breakfast great location

Cons:

TV did not work

2026-07-24 • via Nuitee
T
Th • extended_group • sa
2
لن اكرر التجربة
Pros:

لاشيء

Cons:

الأثاث يظهر عليه التهالك بشكل واضح، المفرش والسرير يفتقر للراحة ويصدر أصواتاً بحاجة إلى إصلاح."
يرجى النظر في تحديث أثاث الغرفة والصيانة العامة الأكواب في الحمام لو وضعت اكواب مختلفة عن اكواب الشاي
1/ غرف الفندق وممراته ضيقة جداً وكثير عليه نجمة مع وجود رائحة كريهة في الحي تتسرب للغرف عبر المكيف
2 / مكان الإفطار دور5 بالكاد تجلس ومنيو الأصناف مكتوب باللغة الفيتنامية تم طلب اومليت بالزيت النباتي مع قطعة ونصف توست 3 قطع ورفض الزيادة
4/ طلبت ساندوتش بيض بخضروات اعطاني شوربة بيضاء بملفوف قلت هل ممكن تبديله لاني لا افضل هذا الصنف والصورة في استاند غير واضح رفضت الموظفة مع النادل قالت لا يمكن تبديله طلبت صحن لأغرف بعضه واتذوق وجدت شعرة في الصحن ولم استكمل فطوري
3/ لايوجد عربة لنقل أمتعة النزيل سعر الاقامة اكثر ممايقدم للنزيل لن اكرر تجربتي فيه

2026-07-23 • via Nuitee
C
Corazon • couple • my
9
Good
Pros:

City center easy to go around the city

Cons:

No grab pick ups to that street.

2026-07-22 • via Nuitee
T
Thảo Quyên • family_with_children • vn
9
2026-07-22 • via Nuitee
C
Craig • solo_traveller • gb
10
Pros:

Great service, nice breakfast

2026-07-21 • via Nuitee
S
Stephen • couple • us
8
Great location. Right in the heart of things.
Pros:

Fantastic location. Good value. The manager excellent. Small room normal for the location.

Cons:

Breakfast limited. Some staff not so helpful.

2026-07-15 • via Nuitee
T
tao • couple • cn
7
还不错
Pros:

位置很好，房间稍微小了点

2026-07-14 • via Nuitee
T
Trieu Anh • solo_traveller • vn
9
2026-07-09 • via Nuitee
T
Tống • solo_traveller • vn
8
2026-07-08 • via Nuitee
T
Thi Buoi • family_with_children • vn
10
Thoải mái...
Pros:

Bữa sáng ngon, phòng rẻ, b Dung ngồi quầy bàn nhỏ hỗ trợ khách rất tốt, nhiệt tình... nhân viên thân thiện, đi lại thuận lợi.. đã ở nhiều lần ở đây

2026-07-05 • via Nuitee
J
Joymee • extended_group • ph
10
2026-07-04 • via Nuitee
L
Le • extended_group • gb
9
2026-07-02 • via Nuitee
Z
Zamanta Glyssa • extended_group • ph
6
A convenient stay with a great location.
Pros:

The location was very convenient—it was close to the bus stop and within walking distance of the city center, making it easy to get around and explore.

Cons:

The bed was not very comfortable, and the sheets appeared to have some discoloration, which made them seem dirty. Because of this, I didn't feel comfortable sleeping directly on the bed—I ended up using the blanket to cover the mattress instead of using it to keep myself warm.

2026-06-29 • via Nuitee
Đoàn • extended_group • vn
10
Pros:

Bữa sáng ngon, phòng giá hợp lý , nhân viên cực kỳ thân thiện, bạn Dung ngồi quầy bàn nhỏ, hỗ trợ cực kỳ nhiệt tình, nói chung ok. Trải nhiệm tốt

2026-06-29 • via Nuitee
B
Brenden • solo_traveller • au
10
2026-06-28 • via Nuitee
A
Alynsra • couple • nl
1
2026-06-28 • via Nuitee
C
Clouds • extended_group • vn
8
Nói chung là được
Pros:

Ko có gì

Cons:

Bt ko có gì

2026-06-28 • via Nuitee
B
Bulgurcu • solo_traveller • tr
10
Pros:

Konum olarak harika

2026-06-24 • via Nuitee
M
María Victoria • couple • co
10
Pros:

Good

2026-06-24 • via Nuitee
T
Trung Anh • solo_traveller • de
10
2026-06-23 • via Nuitee