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Facilities
Property facilities
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WiFi available
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Free WiFi
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Non-smoking rooms
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Air conditioning
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24-hour front desk
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Restaurant
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Room service
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Heating
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Family rooms
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Airport shuttle
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Ironing service
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Car hire
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Dry cleaning
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Massage services
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Spa/wellness center
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Barber/beauty shop
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Currency exchange
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Non-smoking throughout
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Airport shuttle (additional charge)
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Shared lounge/TV area
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Shuttle service (additional charge)
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Concierge service
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Allergy-free room
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Lockers
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Public transport tickets
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Hot spring bath
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Airport drop off
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Airport pick up
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Fruits
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Spa/wellness center services
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Beauty Services
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Manicure
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Pedicure
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Strollers
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Hair Salon Services
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Security alarm
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Walking tours
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Breakfast takeaway containers
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Key card access
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Bike tours
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Tour/class on local culture
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Cooking class
Review Highlights
Categories
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Property Description
Convenient Location
Situated in the heart of Hanoi, Silk Castle Hotel & Spa is just steps away from Thang Long Water Puppet Theater and other popular attractions like Hoan Kiem Lake and Hanoi Old City Gate.
Comfort and Convenience
Enjoy a comfortable stay in our air-conditioned rooms equipped with modern amenities such as a minibar, flat-screen TV, and private bathroom. Plus, take advantage of services like concierge assistance and 24-hour front desk.
Delicious Dining Options
Start your day with a delicious breakfast offering continental and Asian choices. Don't forget to dine at our on-site restaurant for delectable meals throughout the day.
Experience the best of Hanoi at Silk Castle Hotel & Spa. Book your stay now for an unforgettable getaway.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Location
Guest Reviews
Tan is friendly, breakfast is good
Tan behind the desk was great and helpful
Bạn Tan nhiệt tình hổ trợ, vui vẻ
Vị trí thuận lợi dj chuyển.
ສະອາດດີ ສະດວກສະບາຍຕ່ໍການໄປຫລີ້ນໃຈກາງເມືອ
Great location, friendly service, and very welcoming and helpful staff.
The room was narrow and had no windows.
Location, easy to find.
Good place but shows signs of many travelers.passing through.
Pepper helped me with my travel plans, which worked out great.
All in all a good stay for us.
Older travelers.
Nothing
View
Tan is friendly
The location was great and the staff were very friendly. Great check in and check out experience with Tan.
Vị trí trung tâm, chỉ vài bước là ra hồ Hoàn Kiếm
Phòng nhỏ, nội thất cũ
Good hotel. Location was perfect! Best part is the people working there. They are súper friendly. Tan was at the reception and helped us with everything. Thanks!
Tan Dung was very helpful
Pepper was a great host!! As well as Tan and Thanh
Arrived at the hotel very, very early as the bus had come in early. Receptionist, Lan, allowed me to wait whilst room was being prepared. It was just after 12 noon when Lan called me and allowed me to book in early. Upon booking out I was assisted by another kind person, Tan. He tried to encourage me to extend my stay.....
The room: Small and cluttered.
Bathroom: Shower and toilet share the same floor space. Water cloggs up as the water is slow to dissipate. Hence every time you use the toilet after shower you end up with wet feet.
Wifi was good.
Breakfast was okay.
Location: Best feature of the hotel. It is situated in the heart of the action.
Staff: Very good. Came to clean the room every day I was there.
The room was very small for a 3 star hotel.
The breakfast time was from 7am to 9:30am. It was best to go there early, soon after 7 am in order to ensure you get a fair serving. After that the food is limited. One morning I arrived for breakfast at 8:45am....there was almost nothing left. The lady had to cut fruit for me. After, she fried me two eggs and made me some noodles....
Almost everything. The room was nice,.big, shower always had warm water, always cleaned the room, the crew helped me when I needed. Always so nice, espacially Tan from reception!
Breakfasts was good as well.
The only "bad" thing is the staircase which is very tight. But the elevator is big enough so its fine
The location
The bathroom floor was DANGEROUSLY slippery when wet.
The bedding was in adequate.We had only sheets on the bed,and there wasn’t a blanket available when I asked.
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