Silk Castle Hotel & Spa - Hanoi Old quarter

Hotels
8.5 (1869 reviews)
52A Phố Cầu Gỗ , Hanoi , vn

listing image 1
Show all photos

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast options
Cons:
Cleanliness issues
Room quality concerns
Inconsistent amenities

Categories

Cleanliness
6.73
Several reviews noted issues with cleanliness, including dirty walls and mold.
Service
10
Consistent praise for friendly and helpful staff, particularly Chris and Leo.
Location
9.7
Hotel is well-located in the Old Quarter, which guests appreciated.
Room Quality
7.74
Issues with room size, noise, and outdated facilities were mentioned.
Amenities
8.69
Standard amenities for this hotel tier, some positive feedback on breakfast.
Value for Money
8.22
Feedback indicated that some guests felt the pricing was high for the room quality.
Food and Beverage
7.68
Mixed reviews about breakfast quality and options.
Overall Experience
9.23
Overall good experience as per positive remarks on location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 19:55

Property Description

Convenient Location
Situated in the heart of Hanoi, Silk Castle Hotel & Spa is just steps away from Thang Long Water Puppet Theater and other popular attractions like Hoan Kiem Lake and Hanoi Old City Gate.

Comfort and Convenience
Enjoy a comfortable stay in our air-conditioned rooms equipped with modern amenities such as a minibar, flat-screen TV, and private bathroom. Plus, take advantage of services like concierge assistance and 24-hour front desk.

Delicious Dining Options
Start your day with a delicious breakfast offering continental and Asian choices. Don't forget to dine at our on-site restaurant for delectable meals throughout the day.

Experience the best of Hanoi at Silk Castle Hotel & Spa. Book your stay now for an unforgettable getaway.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Location

Guest Reviews

8.5
Based on 1869 reviews
Cleanliness: 6.73
Service: 10
Location: 9.7
Room Quality: 7.74
Amenities: 8.69
Value for Money: 8.22
Food and Beverage: 7.68
Overall Experience: 9.23
J
Joymee • extended_group • ph
10
2026-07-04 • via Nuitee
L
Le • extended_group • gb
9
2026-07-02 • via Nuitee
Z
Zamanta Glyssa • extended_group • ph
6
A convenient stay with a great location.
Pros:

The location was very convenient—it was close to the bus stop and within walking distance of the city center, making it easy to get around and explore.

Cons:

The bed was not very comfortable, and the sheets appeared to have some discoloration, which made them seem dirty. Because of this, I didn't feel comfortable sleeping directly on the bed—I ended up using the blanket to cover the mattress instead of using it to keep myself warm.

2026-06-29 • via Nuitee
Đoàn • extended_group • vn
10
Pros:

Bữa sáng ngon, phòng giá hợp lý , nhân viên cực kỳ thân thiện, bạn Dung ngồi quầy bàn nhỏ, hỗ trợ cực kỳ nhiệt tình, nói chung ok. Trải nhiệm tốt

2026-06-29 • via Nuitee
B
Brenden • solo_traveller • au
10
2026-06-28 • via Nuitee
A
Alynsra • couple • nl
1
2026-06-28 • via Nuitee
C
Clouds • extended_group • vn
8
Nói chung là được
Pros:

Ko có gì

Cons:

Bt ko có gì

2026-06-28 • via Nuitee
M
María Victoria • couple • co
10
Pros:

Good

2026-06-24 • via Nuitee
B
Bulgurcu • solo_traveller • tr
10
Pros:

Konum olarak harika

2026-06-24 • via Nuitee
T
Trung Anh • solo_traveller • de
10
2026-06-23 • via Nuitee
M
Minh • couple • vn
9
Thật tuyệt
Pros:

Thuận tiện

2026-06-22 • via Nuitee
M
Men • extended_group • vn
10
Tốt
Pros:

Rất tốt

2026-06-21 • via Nuitee
M
Michał • extended_group • pl
7
idealny na jedną, dwie noce, blisko centrum, atrakcji i autobusu do Sapy
Pros:

bardzo dobra lokalizacja,

Cons:

prysznic na zlewem w łazience, wiec łazienka ogólnie pływa, ale to w niektórych miejscach w Azji normalne

2026-06-21 • via Nuitee
N
Nguyệt • solo_traveller • vn
8
Pros:

Thoải mái yên tĩnh

Cons:

1 số vị trí còn chưa sạch

2026-06-21 • via Nuitee
P
pham • solo_traveller • vn
5
Không được sự hỗ trợ gì với bạn quản lý, thực đơn sáng không đủ cho khách, nói chung nên thay đổi người quản lý
Pros:

Gần trung tâm

Cons:

Nhân viên quản lý rất tệ, không hỗ trợ khách hàng chỗ đõ xe

2026-06-21 • via Nuitee
C
Craig • couple • gb
10
2026-06-21 • via Nuitee
R
Rita • couple • pt
10
Pros:

Location is conveniente

2026-06-19 • via Nuitee
I
Ing • extended_group • vn
10
Pros:

Ms Pepper supported us helpful , friendly. Breakfast was good. Location is super convenient. Room is cleaned

2026-06-19 • via Nuitee
Đào • family_with_children • vn
5
Pros:

Không thấy có đồ ăn sáng

Cons:

Phòng bụi bẩn và có nhiều muỗi.

2026-06-19 • via Nuitee
C
Craig • solo_traveller • gb
10
2026-06-18 • via Nuitee