The Yen Residences Halong

Hotels
8.8 (316 reviews)
Block E362 Sun Plaza Grand World Halong, Ha Long street, Bai Chay Ward, Ha Long city , Ha Long , vn

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Facilities

Guest education on local ecosystems and culture
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Cons:
Repetitive breakfast
Pool unavailable

Categories

Cleanliness
8.78
Overall positive sentiment about cleanliness, though a comment about an unclean room was noted.
Service
9.25
Staff received high praise for being helpful and friendly.
Location
8.79
Generally favorable location with comments highlighting its convenience.
Room Quality
8.74
Positive comments regarding the comfort and amenities of the rooms.
Amenities
8.77
Mixed reviews; some amenities were noted as unavailable but overall appearance was good.
Value for Money
8.73
Considered a good value with reasonable pricing for what is offered.
Food and Beverage
8.28
Generally positive but with some criticism about breakfast variety.
Overall Experience
9.05
Overall positive experiences leading to an enjoyment of the hotel stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 15:57

Property Description

Luxurious Amenities and Services
Experience top-notch service with a concierge, tour desk, airport transfers, and 24-hour front desk at your disposal.

Comfortable and Well-Equipped Rooms
Relax in rooms featuring modern amenities such as a fridge, minibar, flat-screen TV, and private bathroom with free toiletries.

Convenient Location
Ideally situated near Bai Chay Beach, Ha Long Queen Cable Car, and Sun World Ha Long Park for easy access to popular attractions.

Book now for an unforgettable stay at The Yen Residences Halong!

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.8
Based on 316 reviews
Cleanliness: 8.78
Service: 9.25
Location: 8.79
Room Quality: 8.74
Amenities: 8.77
Value for Money: 8.73
Food and Beverage: 8.28
Overall Experience: 9.05
V
Vu • family_with_children • vn
8
Pros:

BỮA SÁNG TƯƠI NGON

2026-05-18 • via Nuitee
T
Thanh Ha • family_with_children • vn
9
Tuyệt vời
Pros:

Tiện nghi đầy đủ, gần Quảng trường Sun, đi bộ ra Sun World được, nhân viên hỗ trợ rất nhiệt tình, phòng xinh, rộng rãi.

Cons:

Buffet sáng ko đa dạng lắm nhưng với giá tiền thì cũng khá ok rồi.

2026-05-12 • via Nuitee
A
Anh • solo_traveller • vn
8
2026-05-03 • via Nuitee
A
Agata • solo_traveller • gb
10
2026-04-28 • via Nuitee
N
NGUYEN • solo_traveller • vn
9
Pros:

Sẽ tới

2026-04-28 • via Nuitee
Y
Yoav • solo_traveller • il
10
2026-04-26 • via Nuitee
M
Marie Hélène • couple • fr
8
2026-04-25 • via Nuitee
J
Julie • extended_group • us
7
Comfy beds but a little over priced for the current state of the amenities
Pros:

The bed was comfy and the room was big. The lobby area was nice too and the breakfast was good.

Cons:

There was still trash from the other guests in our room and the room smelt very musty/moldy. The staff weren’t incredibly friendly. The pool needed some maintenance and a clean up and also the jacuzzi and sauna is locked and only can be used if you pay 100,000 dong per person which is craazzzy in my opinion.

2026-04-21 • via Nuitee
A
Alex • couple • gb
10
Pros:

Great location with friendly and helpful staff

Cons:

Everything was perfect

2026-04-20 • via Nuitee
R
Robin • solo_traveller • nl
9
Top!
Pros:

vriendelijk en behulpzaam personeel, stonden altijd voor je klaar als je ze nodig had.
kamer was schoon en netjes, bedden waren goed.
toen ik uit checkte kwam mijn taxi niet opdagen, en het personeel van het hotel maakte
er meteen werk van om dit op te lossen, ondanks dit niet hun eigen vervoer was.

Cons:

ik had graag langer willen blijven ;)

2026-04-19 • via Nuitee
P
Phuoc • couple • vn
7
2026-04-17 • via Nuitee
M
Marc • couple • us
8
good enough foe a day or 2
Pros:

room size
quiet location

Cons:

staff speaks little or no English

2026-04-17 • via Nuitee
T
Thành • couple • vn
10
2026-04-16 • via Nuitee
M
Mikhail • couple • ru
8
В целом хороший отель, особенно за такую цену, остались бы еще
Pros:

Новый, уютный отель
Быстро заселили, но в первом номере протекал душ и весь туалет затопило, нас сразу же переселили в другой номер
Номера очень комфортные, есть кухня и разграничение со спальней
Завтрак нормальный, не прям вау, но достаточно хороший

Cons:

Рядом очень пусто, есть только пара мест чтобы покушать и нет магазинов, но это район сам по себе такой, пока не заселен
Мы были в конце праздника ТЕТ и на пляже очень громко праздновали, так что музыка доходила до нашего номера (возможно это не всегда так, если нет громких мероприятий в барах на пляже)
Так и не нашли выключатель чтобы выключить подсветку на кухне над столешницей, был как ночник
Хоть и новый отель, постояльцы уже умудрились испачкать все стены и сломать некоторые осветительные приборы
Очень маленький бассейн, на фото кажется больше

2026-04-15 • via Nuitee
T
Thi Hoa • extended_group • vn
8
Cons:

các ổ cắm điện trong phòng phải xem lại, dường như nó không chịu được tải khi đun nước siêu tốc, các ổ cắm có hiện tượng quá tải khiến cho nó bị đen và bắt đầu có hiện tượng biến dạng

2026-04-14 • via Nuitee
A
Alexandre • couple • fr
10
2026-04-11 • via Nuitee
V
Vicente • family_with_children • es
9
Pros:

Me gustó todo

2026-04-10 • via Nuitee
I
Iolanda • couple • dk
7
Pros:

Gode faciliteter (pool og værelse)

Cons:

Beliggenheden. Hotellet er placeret i en “spøgelsesby” som består af mange tomme hoteller.

2026-04-10 • via Nuitee
S
Svetlana • solo_traveller • ru
10
Pros:

Удобное расположение. Кровати и подушки самые удобные из всей нашей долгой поездки. Отзывчивый персонал. Можно взять в аренду электрический байк.

Cons:

Немного шумно до 2 часов ночи, дискотека неподалёку. Есть кухня, но абсолютно ни какой посуды нет. Было бы здорово добавить хотя бы тарелки и приборы.

2026-04-10 • via Nuitee
莎哆哩 • family_with_children • cn
9
Pros:

服务态度好。卫生好。价格公道。

Cons:

大厅或餐厅不能提偿免费饮水。进市区交通不便，会被周围出租车司机没坑拉客。我们只去了下龙市区大桥刚过的海边看了一下，被要了300000。酒店如果有常联系的公道司机，可主动向住客推荐。

2026-04-09 • via Nuitee