The Cosy Inn Hanoi

Hotels
9.2 (379 reviews)
22 Phố Lương Ngọc Quyến 22/22 , Hanoi , VN

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Excellent central location in Old Quarter
Friendly, helpful staff (Tracy, Jhon) and 24/7 reception
Quiet rooms despite busy streets
Breakfast included with good options (rooftop/local cuisine)
Comfortable, firm mattresses
Daily housekeeping reported by several guests
Cons:
Some rooms have no window
Isolated cleanliness issues (dirty room, insect in bedding)
AC failure reported for some guests
Small bathrooms and shower design wets toilet
Hotel entrance/building described as unattractive or disappointing
Located down an alley that can be hard to find

Categories

Cleanliness
8.2
Mixed reports: several guests note daily cleaning and no mildew, but multiple complaints mention dirtiness, a bug in the bedding and isolated poor housekeeping incidents.
Service
9.8
Consistently praised staff: friendly, helpful, 24/7 reception, named staff (Tracy, Jhon) assisted with reservations, transfers and guest needs.
Location
9.6
Excellent central location in the Old Quarter, quiet rooms despite busy streets; minor drawback is location down an alley that can be hard to find.
Room Quality
8.7
Rooms often quiet with comfortable, firm mattresses and working quiet AC; some issues reported include windowless rooms, occasional AC failure and small bathrooms/shower layout.
Amenities
9
Breakfast included (rooftop/local options), luggage storage, airport transfer assistance and 24/7 reception noted; limited in-room features for some (e.g., no shower box).
Value for Money
9.4
Multiple guests highlight great quality-price ratio and included breakfast; a small number found the stay not worth the cost.
Food and Beverage
9.4
Breakfast repeatedly mentioned positively (varied options, fresh fruit, rooftop setting), though one guest called it frugal.
Overall Experience
9.5
Generally very positive overall: recommended by many for location, service and comfort, with isolated negative experiences around cleanliness and building condition.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-21 06:41

Property Description

Central Location
Located in the heart of Hanoi, The Cosy Inn Hanoi offers easy access to popular attractions such as Hanoi Old City Gate and Hoan Kiem Lake, ensuring a memorable stay in the bustling city.

Diverse Dining Options
Indulge in a culinary journey at the hotel's restaurant, serving a variety of American, Vietnamese, and Asian dishes. Vegetarian options are also available to cater to all guests' preferences.

Convenient Amenities
From a 24-hour front desk and currency exchange services to bike and car rentals for exploring the city, The Cosy Inn Hanoi ensures a hassle-free experience for guests. Additionally, business facilities and an ironing service are provided for convenience.

Book your stay at The Cosy Inn Hanoi for a delightful blend of comfort and convenience during your Hanoi adventure!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: HAN

Location

Guest Reviews

9.2
Based on 379 reviews
Cleanliness: 8.2
Service: 9.8
Location: 9.6
Room Quality: 8.7
Amenities: 9
Value for Money: 9.4
Food and Beverage: 9.4
Overall Experience: 9.5
O
Owen • couple • au
10
2026-10-30 • via Nuitee
S
Shrestha • family_with_children • np
10
Pros:

Friendly staff.

Cons:

N/A

2026-10-28 • via Nuitee
P
PIOTR • family_with_children • pl
10
Pros:

Bardzo dobra lokalizacja. Miła i kompetentna obsługa. Czysty pokój. Dobre śniadanie.

2026-10-25 • via Nuitee
P
Polina • couple • by
10
We absolutely loved this hotel in the heart of Hanoi’s Old Quarter! The location is fantastic! The famous Hoan Kiem Lak
Pros:

All

Cons:

there was no such thing

2026-10-14 • via Nuitee
A
Armbruster • solo_traveller • au
6
Need to update rooms
Pros:

Location

Cons:

Needs some TLC. No hotel signage.

2026-10-13 • via Nuitee
R
Rebecca • family_with_children • au
7
Pros:

Location

Cons:

No window in room

2026-10-13 • via Nuitee
T
Toby • couple • au
10
Amazing 10/10
Pros:

This hotel has been one of the most amazing places we have stayed in our travels. The hotel itself is very clean and well maintained. The gentleman on the front desk is absolutely amazing. We can’t wait to come back and stay again also the breakfast buffet is absolutely delicious

Cons:

There is absolutely nothing to dislike

2026-10-07 • via Nuitee
A
Alvaro Lenin • solo_traveller • es
10
2026-09-18 • via Nuitee
P
Phe • solo_traveller • us
10
2026-09-14 • via Nuitee
R
Ricardo • couple • nl
7
2026-09-13 • via Nuitee
S
Shaniqua • couple • nz
7
2026-09-10 • via Nuitee
T
Thiha • solo_traveller • th
8
2026-09-10 • via Nuitee
N
Nami • solo_traveller • tr
10
2026-09-05 • via Nuitee
N
Nami • solo_traveller • tr
10
2026-09-05 • via Nuitee
I
Indurti • couple • in
10
Pros:

Tracy and her team really took care of us! Amazing service

2026-09-03 • via Nuitee
M
Maria Villa • extended_group • ph
9
Pros:

Very near the old quarter

2026-08-30 • via Nuitee
A
Abhijith • solo_traveller • ae
10
2026-08-29 • via Nuitee
P
Paula • couple • es
7
Correcta
Pros:

La ubicación y estaba alejada de las calles con mas ruido, estas en el centro pero no se escuchaba nada en la habitación.

Cons:

Desayuno poco variado, la cama muy incomoda

2026-08-21 • via Nuitee
I
Ivaskó • solo_traveller • hu
10
2026-08-19 • via Nuitee
C
Cleo • couple • za
9
Amazing location and staff. Our room was upgraded which was lovely. Would definitely stay again !
2026-08-17 • via Nuitee