The Sono Hanoi Hotel

Hotels
9.2 (1989 reviews)
56A Hàng Đậu, Đồng Xuân, Hoàn Kiếm , Hanoi , vn

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great location
Clean and comfortable rooms
Cons:
Noisy environment
Breakfast could be improved

Categories

Cleanliness
8.58
The rooms were mentioned as clean but there were complaints about noise which affected the perceived cleanliness.
Service
9.99
Multiple reviews praised the staff for being friendly, helpful, and kind.
Location
9.59
The location was frequently highlighted as outstanding, being close to key tourist areas.
Room Quality
9.04
Rooms were described as spacious and comfortable, though some noise issues were noted.
Amenities
9.07
Standard quality for this hotel tier.
Value for Money
9.03
Prices appear consistent with quality reported.
Food and Beverage
8.58
Some reviews complimented the breakfast; however, there were mentions that it could be better.
Overall Experience
9.75
Overall positive experiences with specific mentions of the staff and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 09:20

Property Description

Prime Location in Hanoi
The Sono Hanoi Hotel is nestled in the heart of Hanoi, close to major attractions like Hanoi Old City Gate and Quan Thanh Temple.

Comfortable & Well-Equipped Rooms
Enjoy air-conditioned rooms with modern amenities such as flat-screen TVs, free WiFi, and city views in select units.

Variety of Services & Facilities
Benefit from conveniences like room service, a 24-hour front desk, and a delicious breakfast offering buffet and Asian options.

To experience the charm and convenience of The Sono Hanoi Hotel, book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Location

Guest Reviews

9.2
Based on 1989 reviews
Cleanliness: 8.58
Service: 9.99
Location: 9.59
Room Quality: 9.04
Amenities: 9.07
Value for Money: 9.03
Food and Beverage: 8.58
Overall Experience: 9.75
A
Angelika couple de
8
Fast alles super
Pros:

Die Lage ist perfekt! Das Zimmer war genau wie angegeben, sauber und bequeme Betten. Als wir ankamen, wurden wir sehr freundlich empfangen und haben viele tolle Empfehlungen bekommen. Der Mitarbeiter war sehr zuvorkommend und hat uns auch am darauffolgenden Tag gefragt, was wir machen wollen und uns sehr lieb beraten.

Cons:

Wir mussten im Nachhinein noch einen Koffer vom Flughafen abholen, weil dieser verspätet in Hanoi gelandet ist. Das haben wir einer Mitarbeiterin gesagt, woraufhin sie uns einen Fahrer organisiert hat. Sie hat uns einen Preis für die Fahrt genannt, mit dem wir zufrieden waren. Im Endeffekt hat die Fahrt mehr als das doppelte gekostet, weil sie uns nur den Hinweg berechnet hatte, obwohl wir ja nur kurz einen Koffer holen wollten und das auch so kommuniziert hatten, und der Rückweg vom Flughafen zum Hotel scheinbar teurer ist, als vom Hotel zum Flughafen. Hätten wir das vorher gewusst, hätten wir einen Fahrer über Grap bestellt, das wäre deutlich günstiger gewesen.
Am nächsten Tag haben wir einen Tagesausflug mit einem Boot gemacht und hatten gefragt, ob wir Handtücher (auch gegen Geld) ausleihen könnten. Dies wurde uns von der selben Mitarbeiterin verweigert. Sie meinte, auf den Booten würden sowieso meistens Handtücher verliehen. Dies war bei uns nicht der Fall und wir standen ohne da.

2026-07-22 via Nuitee
S
Swartz couple us
9
2026-07-21 via Nuitee
S
Sara solo_traveller it
10
Pros:

Ottima posizione e staff gentilissimo

Cons:

Nulla

2026-07-20 via Nuitee
S
Sun solo_traveller au
8
2026-07-20 via Nuitee
S
Sean couple gb
10
Memorable stay
Pros:

From the moment I checked in until the day I left, I had an excellent experience at The Sono. The service was fabulous. I could keep my luggage at the hotel during my trip to Sapa and Ha Long bay. They made my trip so much more memorable

2026-07-10 via Nuitee
L
Lauren couple gb
10
Pros:

Staying at the Sono hotel such a pleasant. Staff made us feel so welcome with orange juice and early check in. We booked tours to Cao Bang and Ninh Binh through the travel desk of the hotel. Amazing! You should add these places to your travel plan!

2026-07-09 via Nuitee
T
Taylah couple au
10
Pleasant and recommend!
Pros:

Location is good, close to the Old Quarters. Staff were attentive and kind. The travel desk helped us book overnight tour to Lan Ha bay and Cao Bang. Both trips were great.

2026-07-08 via Nuitee
R
Rebecca couple gb
10
Nice experience
Pros:

We stayed at the Sono hotel for 2 days and we enjoyed the stay here. Staff were very helpful and friendly. We took the Lan Ha bay day cruise as Lee ’s suggestion which we enjoyed immensely.

2026-07-07 via Nuitee
M
Madeline couple au
10
Delightful
Pros:

The room was comfortable and the service was great. Staff were so friendly and helpful. Their suggestions for Ha Noi and Ha Long bay were very good. We had a very good time.

2026-07-06 via Nuitee
A
Aidan extended_group gb
10
Will definitely recommend!
Pros:

Had a great stay at The Sono hotel. Will definitely recommend and would like to return again. They arranged airport pick up and package tour to Lan Ha - Tam Coc for us. Well arranged!

2026-07-06 via Nuitee
F
Frank the Lion solo_traveller nl
5
2026-07-05 via Nuitee
J
Judith couple es
9
2026-06-27 via Nuitee
D
denis solo_traveller fr
9
Vraiment très bien !
Pros:

Une grande chambre confortable et un personnel très accueillant et attentionné.
Sans doute le meilleur accueil que nous avons eu à Hanoï.

2026-06-18 via Nuitee
H
Harrison và Ngà solo_traveller au
9
Cute little place
Pros:

Great with understanding your needs

Cons:

Convenient

2026-06-17 via Nuitee
J
Jackson couple au
10
Comfortable stay
Pros:

The Sono hotel is in a great location. We could easily walk to the night market, Hoan Kiem lake and West lake. The rooms were comfortable with soft mattress. Staff always smile and ready to help. When we were confused between Ha Giang and Cao Bang tours, they gave us detailed information of each place. It helped us to make right decisions. We had great experiences.

2026-06-17 via Nuitee
P
Paul couple us
10
Lovely!
Pros:

We stayed at the Sono Ha Noi for a total of 5 nights. It's a small and lovely hotel with friendly & helpful staff. We could leave our luggage at the hotel during our trip to Lan Ha bay. Their booking for cruise was very good. We got free upgrade to VIP cabin on cruise. Amazing experience!

2026-06-15 via Nuitee
S
Schopper couple de
7
Vom Preis- Leistungsverhältnis unschlagbar wir würden wieder kommen
Pros:

Preisgünstiges Hotel in guter Lage, Sehenswürdigkeiten fußläufig. Frühstück dem Preis entsprechend. Sehr freundliches Personal das mit vielen hilfreichen Informationen weiter geholfen hat. Wir hatten das Zimmer für zwei Nächte gebucht, da wir am späten Abend weitergereist sind und noch einen Ruheort vor Abreise benötigt haben..

Cons:

Sehr kleines, fast winziges Bad

2026-06-13 via Nuitee
I
Ilkka couple fr
10
Personnel aimable et serviable!
Pros:

Le personnel est très bien informé et nous a donné de nombreux conseils utiles. Les chambres sont décorées simplement, mais elles sont confortables. Un excellent choix pour notre budget!

2026-06-13 via Nuitee
H
Henry couple au
10
Fantastic experience
Pros:

I had a great experience at the Sono hotel. Staff were extremely helpful. They helped me to find great deals for ha long bay and cao bang tours. Their information is very helpful for our trip. Recommend!

2026-06-12 via Nuitee
T
Thomas couple us
10
Lovely staff
Pros:

Staff are so friendly and warm. I love their smiles. They strived to make our stay comfortable. Their recommendation for foods and tours were very good. We had unforgettable time.

2026-06-08 via Nuitee