Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Room service
Terrace
Family rooms
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Good location
Clean bed
Cons:
Unfriendly service
Dirty room

Categories

Cleanliness
5.49
Multiple reviews indicated poor cleanliness with comments about dirty rooms and inadequate cleaning.
Service
7.86
Staff was mentioned as unfriendly and difficult to communicate with, but some were noted as helpful.
Location
8.5
Several reviews highlight good location as a positive aspect.
Room Quality
7.45
Rooms were mentioned as comfortable but not always clean, affecting the overall perception.
Amenities
7.98
Amenities received mixed reviews, with some noting good features but others showing dissatisfaction.
Value for Money
7.94
Noted as an average experience for the cost, thus moderate rating.
Food and Beverage
8.19
No specific mention of food and beverage.
Overall Experience
8.16
Overall mixed experiences, with some positives but several significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 20:03

Property Description

Convenient Location
Located in Hanoi's Tay Ho district, Westlake Emerald Suites offers easy access to popular attractions like West Lake, Quan Thanh Temple, and Hanoi Old City Gate.

Comfortable Rooms with Views
The 3-star hotel provides air-conditioned rooms with modern amenities including a fridge, microwave, and city views. Guests can enjoy the convenience of free WiFi, room service, and a private bathroom with free toiletries.

Relaxation and Convenience
Guests can unwind in the hot tub or explore the city with the help of the concierge service and currency exchange. With a balcony in select rooms, Westlake Emerald Suites ensures a comfortable stay for every guest.

Book your stay at Westlake Emerald Suites for a memorable experience in Hanoi.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.7
Based on 205 reviews
Cleanliness: 5.49
Service: 7.86
Location: 8.5
Room Quality: 7.45
Amenities: 7.98
Value for Money: 7.94
Food and Beverage: 8.19
Overall Experience: 8.16
N
Nguyễn • extended_group • vn
1
2026-08-13 • via Nuitee
V
vanlameowday • solo_traveller • tw
1
Cons:

There is no staff at all and you can only communicate with an old security. The room is so old, everything is dirty, had to change to another hotel immediately

2026-07-17 • via Nuitee
F
Francisco • solo_traveller • es
4
2026-06-15 • via Nuitee
M
Marc Vinzent • solo_traveller • kh
7
2026-05-04 • via Nuitee
B
Bhasin • extended_group • in
1
Horrible property. They should refund our money for two nights as requested earlier .
Pros:

Nothing

Cons:

The AC were not operational from the remote , cooling was not good , there were no toiletries, we booked three rooms and all were on separate floor . We checked in and then checked out in one hour as did not like the property and money for our two night stay went waste . The entrance to the lift was through shabby basement . We were mislead by calling this property a suites whereas it is a lodge .

2026-04-19 • via Nuitee
V
Vega • solo_traveller • au
9
Pros:

Friendliness of staff

Cons:

Reception asked for extra cash which it was prob some $1 or $2 which is some Pocket money for them. Not a biggie but it happened

2026-04-13 • via Nuitee
C
Colman • solo_traveller • us
10
2026-04-08 • via Nuitee
R
rene pascal • solo_traveller • fr
8
2026-03-09 • via Nuitee
C
Chi • couple • vn
2
2026-03-05 • via Nuitee
N
Noa • couple • il
1
שירות מזעזע מיקום מזעזע אכפת להם רק מכסף וטו לא
2026-03-04 • via Nuitee
C
Chi • couple • vn
1
2026-03-02 • via Nuitee
C
Chi • couple • vn
1
2026-03-02 • via Nuitee
C
Chi • couple • vn
1
2026-03-02 • via Nuitee
C
Chi • couple • vn
3
Tệ
Pros:

Là khách quen thích vì dễ tìm

Cons:

Nhân viên bảo vệ k hỗ trợ khách. K có chỗ gửi xe dù thu 100k/ ngày trông xe. Thái độ khó chịu.

2026-03-02 • via Nuitee
C
Chi • couple • vn
1
2026-03-02 • via Nuitee
A
Abongile • couple • vn
1
The toilet wasn’t cleaned full of poo. The bed wasn’t made
Cons:

In a tiny ally

2026-02-26 • via Nuitee
E
Erdem • solo_traveller • mn
5
2026-02-11 • via Nuitee
H
Huong • solo_traveller • vn
1
quá tệ
Cons:

Nhân viên lễ tân quá tệ, ứng xử vô cùng kém. Gia giường không phải ga mới thay, có thể ga cũ của khách dùng trước nhân viên buồng phòng chỉ phủi và trải lại vì vẫn thấy vết bẩn và vết máu nhỏ trên gối

2026-02-08 • via Nuitee
R
Rashmeen • couple • ae
2
Cons:

So, this was a last min booking for me which was a big mistake. I checked in in the night so no one at the reception only security guard. This place looks nothing like the photos, how do I know- cause I saw 3 rooms. The first room given to me was dirty. Bed was full of hair, felt like someone slept on it and housekeeping dint change the sheets, I requested for another room, again the bed was dirty. Security made me speak on the hotline no, where a very RUDE lady spoke to me and said we changed your room now what is your problem. Their solution was to put me from one dirty room to another and I must accept it. Not just that, this lady cut the call while I was talking. Luckily a young lady who was a guest in the hotel requested the security guard to take me to another room, this one was not the cleanest but surely cleaner than the 2 rooms I saw. Housekeeping walked in my room in the morning while I was sleeping. The shower in the toilet dint work well.
Very bad property. Rude people. I felt stuck here as a solo traveller. Stay away fro. This property unless u dont mind what it offers.

2026-01-29 • via Nuitee
K
Kathleen Mae • solo_traveller • th
5
Pros:

The bed was comfy and there's a microwave oven and hair dryer. :)

Cons:

I felt scared for some reason like anyone can enter my room because they know the code. Quite far from the downtown.

2026-01-29 • via Nuitee