Silk Hanoi Moment Hotel & Spa - Hanoi Old Quarter

Hotels
8.9 (1680 reviews)
19 Phố Hàng Mành , Hanoi , vn

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Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Comfortable rooms
Cons:
Cleanliness issues
Limited amenities
Breakfast experience

Categories

Cleanliness
8.05
Some mentioned issues with cleanliness, including cockroaches and shower cleaning.
Service
9.72
Overall sentiment indicated that the staff were friendly and extremely helpful.
Location
9.56
Many reviews praised the great location of the hotel.
Room Quality
8.5
Mixed feedback; while some rooms were described as comfortable, others had issues like no windows.
Amenities
8.53
Basic amenities were available, but some uncomfortable experiences reported.
Value for Money
8.99
Some reviews noted that the hotel provided good value for the price.
Food and Beverage
8.34
Breakfast location and experience received mixed reviews, with some positive and some concerns.
Overall Experience
9.51
General sentiment was very positive, highlighted by excellent service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 20:03

Property Description

Central Location
Silk Hanoi Moment Hotel & Spa is conveniently located in the heart of Hanoi, just a short distance from popular attractions like Thang Long Water Puppet Theater and Hoan Kiem Lake.

Modern Amenities
Guests can enjoy a comfortable stay in air-conditioned rooms equipped with a range of amenities including a coffee machine, flat-screen TV, and private bathroom. Some rooms even feature balconies with city views.

Concierge Services
With a 24-hour front desk, airport transfers, and a shared lounge, guests at Silk Hanoi Moment Hotel & Spa can expect top-notch service throughout their stay.

Don't miss out on the chance to experience luxury and convenience at Silk Hanoi Moment Hotel & Spa!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Location

Guest Reviews

8.9
Based on 1680 reviews
Cleanliness: 8.05
Service: 9.72
Location: 9.56
Room Quality: 8.5
Amenities: 8.53
Value for Money: 8.99
Food and Beverage: 8.34
Overall Experience: 9.51
H
Hoai Thu • solo_traveller • vn
10
Pros:

Great location and perfect loaction, friendly staff

2026-05-29 • via Nuitee
T
Thomas • solo_traveller • de
10
Pros:

Very nice people, clean room, great breakfast, close to Hoan Kiem Lake.
Thanks, see you again.

2026-05-28 • via Nuitee
V
Van Leer • family_with_children • be
5
Pros:

Bien placé dans un quartier animé

Cons:

Dès le matin, beaucoup de bruit à la réception, ça crie fort. Impossible de se reposer
Pas de fenêtre dans la chambre.
Petit déjeuner dans un autre endroit, quelconque, et très basique. Il n'y a que les oeufs qui sont ok.

2026-05-25 • via Nuitee
J
Jan • solo_traveller • pl
9
2026-05-24 • via Nuitee
J
Jan • solo_traveller • pl
8
2026-05-24 • via Nuitee
M
Marvelyn • couple • ph
8
Pros:

close to everything. spa. streetfood. coffeeshop.

Cons:

the bathroom have a odd smell

2026-05-24 • via Nuitee
F
Flavio • solo_traveller • mx
10
Hotel muy bien ubicado que ofrece mucho valor a un excelente precio.
Pros:

Excelente habitación para el precio que se pagó, el cuarto estaba bien amueblado, el hotel muy bien ubicado, desayuno bastante bueno y el personal es muy amable. Vale mucho la pena.

2026-05-15 • via Nuitee
H
Hạ Viên • couple • vn
9
2026-05-15 • via Nuitee
S
Steven • solo_traveller • us
10
Pros:

The staff was very appreciative an helpful an went above an beyond to accommodate us plus the breakfast each morning is always a plus they provide we only stayed for two days but from the bottom of my heart ❤️ they treated us like family

Cons:

Nothing to complain about everything was fine to me just enjoy life an be appreciative

2026-05-15 • via Nuitee
L
Lauri • couple • fi
7
Worth the money but dont expect anything else.
Pros:

Super friendly and helpful staff. Facilities are what you can expect for 20€/night for 2 ppl. Breakfast was suprisingly good with small buffet and possibility to also order omelets and banana pancakes ala carte. Good coffee!! Overall 7/10.

2026-05-14 • via Nuitee
L
Ludovic • solo_traveller • fr
10
2026-05-14 • via Nuitee
R
Ronacel • couple • ph
10
2026-05-14 • via Nuitee
S
Sarah • couple • ca
10
Accomodating
Pros:

Standard room for a night, everything clean and nice staff!

2026-05-13 • via Nuitee
C
Claire • couple • au
10
2026-05-13 • via Nuitee
A
Anny • couple • th
10
Pros:

Nice hotel and great staff and perfect location

2026-05-13 • via Nuitee
S
Sene • couple • nz
10
2026-05-12 • via Nuitee
B
Benz • solo_traveller • vn
10
2026-05-12 • via Nuitee
C
Christophe • family_with_children • fr
6
Pros:

La situation géographique

Cons:

Hôtel bruyant, dans la rue en face de l'hôtel mais aussi dans l'hôtel avec certains clients. Le personnel de l'hôtel n'est pas intervenu malgré ma demande et j'ai dû intervenir personnellement.

2026-05-12 • via Nuitee
V
Vanessa • couple • fr
10
Pros:

L emplacement
L accueil

Cons:

Ras

2026-05-11 • via Nuitee
L
Laura • couple • lk
8
Pros:

Camera ampia, pulita e confortevole
Bollitore per caffè in autonomia
All’arrivo presto abbiamo potuto lasciare i bagagli e girare liberamente per la città prima di avere la stanza, consegnata in anticipo su nostra richiesta. Disponibilità e cortesia massima per ogni richiesta
foot massage fantastici 😜
Prezzi assolutamente economici

2026-05-11 • via Nuitee