Silk Hanoi Moment Hotel & Spa - Hanoi Old Quarter

Hotels
8.9 (1706 reviews)
19 Phố Hàng Mành , Hanoi , VN

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Comfortable rooms
Cons:
Cleanliness issues
Limited amenities
Breakfast experience

Categories

Cleanliness
8.05
Some mentioned issues with cleanliness, including cockroaches and shower cleaning.
Service
9.72
Overall sentiment indicated that the staff were friendly and extremely helpful.
Location
9.56
Many reviews praised the great location of the hotel.
Room Quality
8.5
Mixed feedback; while some rooms were described as comfortable, others had issues like no windows.
Amenities
8.53
Basic amenities were available, but some uncomfortable experiences reported.
Value for Money
8.99
Some reviews noted that the hotel provided good value for the price.
Food and Beverage
8.34
Breakfast location and experience received mixed reviews, with some positive and some concerns.
Overall Experience
9.51
General sentiment was very positive, highlighted by excellent service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 20:03

Property Description

Central Location
Silk Hanoi Moment Hotel & Spa is conveniently located in the heart of Hanoi, just a short distance from popular attractions like Thang Long Water Puppet Theater and Hoan Kiem Lake.

Modern Amenities
Guests can enjoy a comfortable stay in air-conditioned rooms equipped with a range of amenities including a coffee machine, flat-screen TV, and private bathroom. Some rooms even feature balconies with city views.

Concierge Services
With a 24-hour front desk, airport transfers, and a shared lounge, guests at Silk Hanoi Moment Hotel & Spa can expect top-notch service throughout their stay.

Don't miss out on the chance to experience luxury and convenience at Silk Hanoi Moment Hotel & Spa!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Location

Guest Reviews

8.9
Based on 1706 reviews
Cleanliness: 8.05
Service: 9.72
Location: 9.56
Room Quality: 8.5
Amenities: 8.53
Value for Money: 8.99
Food and Beverage: 8.34
Overall Experience: 9.51
M
Megs Whittaker • solo_traveller • au
9
Nice little hotel with soft pillows!
Pros:

Lovely budget friendly hotel near Old Quarter. The first hotel I've stayed in with a comfy bed and pillows that weren't hard! Good location, walk to everything, good restaurants nearby and 10 minutes walk to night markets.
Reception staff are welcoming and helpful.

2026-10-30 • via Nuitee
K
KHANG • couple • vn
9
2026-10-29 • via Nuitee
N
Nithaiyan • couple • sg
7
2026-10-27 • via Nuitee
G
Georgia • solo_traveller • th
7
Pros:

The breakfast is in a small resturant about a minute away. The desk staff will take you over. There is a menu and people can pick 2 items each, there is also a range of fruit, drink and bread too.

Cons:

It could be a bit warm first thing as they haven't got aircon in the breakfast.

2026-10-27 • via Nuitee
P
Phoebe • couple • gb
7
Great location for exploring Hà Nội!
Pros:

Great location, close to everything!
Room cleaned daily
Friendly staff

Cons:

Uncomfortable bed
Horrible smell from the shower

2026-10-26 • via Nuitee
E
Elena • couple • it
6
2026-10-24 • via Nuitee
L
Lorena • couple • es
4
Pros:

El chico joven que estaba por la mañana en recepción. Muy amable atento y pendiente en todo momento.

Cons:

La habitación era muy pequeña con la cama encajada entre dos paredes y sin espacios laterales. Nada que ver con las fotos que aparecían publicadas. El precio 600. 000 dongs.

2026-10-22 • via Nuitee
D
Diaz • family_with_children • ph
9
The location is perfect—very convenient and accessible, yet still peaceful and quiet inside the room
Pros:

The location is perfect—very convenient and accessible, yet still peaceful and quiet inside the room. The staff are also very friendly and accommodating. Overall, a great experience!

2026-10-18 • via Nuitee
M
mohammed • solo_traveller • fr
10
Pros:

The staff super helpful. The location? You can’t ask for better

2026-10-15 • via Nuitee
M
mohammed • solo_traveller • fr
10
2026-10-15 • via Nuitee
גורי • couple • il
8
2026-10-14 • via Nuitee
J
JUN • couple • ph
10
Cons:

I don't like the additional 5% for credit card payments. But the overall experience is amazing. Thank you

2026-10-14 • via Nuitee
H
Heechol • couple • kr
5
2026-10-13 • via Nuitee
T
Taylor • couple • gb
10
2026-10-10 • via Nuitee
J
Jan • couple • es
7
2026-10-09 • via Nuitee
M
Malek • couple • fr
9
Pros:

Personnel serviable et emplacement

Cons:

Un peu bruyant la nuit

2026-10-08 • via Nuitee
I
Ignacio • solo_traveller • it
10
2026-10-07 • via Nuitee
S
sandra • solo_traveller • es
4
Pros:

La ubicación

Cons:

Sucio, envejecido y poco cuidado, escaleras hasta el primer piso donde está el ascensor, aire acondicionado muy ruidoso, humedad en las paredes, cables sueltos...

2026-10-07 • via Nuitee
C
Clouds • couple • vn
7
Cũng ok
Pros:

Tiện ra trung tâm và các điểm phố cổ, gần nhà thờ lớn và bờ hồ

Cons:

Mất nước, ko kịp tắm đi làm, ăn phải đi sang chỗ khác cách khách sạn một đoạn ko thuận tiện, cầu thang bé sách valy đi chật ko có lối đi vướng ,

2026-09-13 • via Nuitee
M
Mohit • solo_traveller • in
10
Pros:

The room is great the staff are helpful : May, Jun, Sun . I had a wonderful staying here and good location

2026-09-13 • via Nuitee