JstLikeHome - Serenity Suites & Guesthouse

Hotels
7 (571 reviews)
187 Granville Street , Ottawa , ca

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Pets allowed
Luggage storage
Non-smoking throughout
Private parking
Invoice provided

Review Highlights

Pros:
Cozy and comfortable rooms
Good location
Cons:
Cleanliness issues
Mixed service quality

Categories

Cleanliness
5.33
Several reviews noted issues with cleanliness, particularly in shared spaces.
Service
6.8
Service received mixed reviews, with significant dissatisfaction regarding responsiveness.
Location
8.34
Location was generally positively received, with a good neighborhood reported.
Room Quality
7.29
Rooms were described as cozy and comfortable, but noise issues were reported.
Amenities
6.32
Limited amenities were mentioned, particularly in shared accommodations.
Value for Money
7.28
Perceptions of value varied; some felt it was fair for the price.
Food and Beverage
7.33
No specific feedback but assumed standard as no food services were mentioned.
Overall Experience
7.3
The overall experience was mixed, influenced by both positive and negative comments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 07:11

Property Description

Luxurious Suites with Prime Location
Located just a short distance from Rideau Hall, 24 Sussex Drive, and Ottawa Train Station, JstLikeHome - Serenity Suites offers a serene stay in Ottawa. Each unit is thoughtfully designed with a desk, private bathroom, and free WiFi. Relax in comfort with bed linen and towels provided in every suite.

Convenient Amenities for a Relaxing Stay
Enjoy the convenience of private parking at this sustainable property, ensuring a hassle-free experience. With Ottawa Convention Centre and Parliament Hill nearby, exploring the city is easy. Unwind after a day of sightseeing at Rideau Locks or Peace Tower, both just a short drive away.

Book Your Stay Today
Experience tranquility and comfort at JstLikeHome - Serenity Suites. Book now for a memorable stay in Ottawa.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7
Based on 571 reviews
Cleanliness: 5.33
Service: 6.8
Location: 8.34
Room Quality: 7.29
Amenities: 6.32
Value for Money: 7.28
Food and Beverage: 7.33
Overall Experience: 7.3
H
hala family_with_children ca
10
2026-07-24 via Nuitee
M
Macknight family_with_children us
1
Pros:

Nasty, lots of living and dead bugs, saw someone cleaning, idk what place was gross.

Cons:

The grime

2026-07-24 via Nuitee
N
Nazir solo_traveller ca
1
2026-07-22 via Nuitee
N
Nazir solo_traveller ca
1
2026-07-22 via Nuitee
A
Ashley solo_traveller ca
3
Rooming house
Pros:

The only thing I liked was the location and communication with staff. There were friendly, and professional.

Cons:

This is basically a rooming house and while its not the Renter's fault, but you never know who your house mates will be. For the amount of people it holds there is only one bathroom, and when there is 8 people throughout the rooms, its difficult to get turn. Then there is no respect or consideration for other people. For example the people I shared the house with were dirty, wouldn't share the tv, and would sleep on the floor by kitchen, making it uncomfortable to go to kitchen. Roommates can be loud in morning and the walls are thin. I would never go back.

2026-07-20 via Nuitee
R
Rosemary solo_traveller ca
1
This place is UNSANITARY, Falsely advertised and should be removed from booking.com
Pros:

Nothing. This is the WORST place I have ever seen and should NEVER be posted on booking.com. Completely UNSANITARY conditions.

Cons:

This place is NOT as advertised in the pictures. It looks like a drug house. The entryway is disgusting. There are holes in the walls and giant holes behind the bed and in the washroom exposing the plumbing. The WORST are the centipede BUGS everywhere. I saw at least 2 in the room. I couldn't stay there another night. Booking.com was unhelpful. The property manager basically took my money and ran! They did not answer any phone calls or emails from me or booking.com. DO NOT book here under any circumstances!

2026-07-20 via Nuitee
P
Patel extended_group ca
6
The stay is budget friendly. Just verify that you got what you saw online.
Pros:

As per price, the facility were good. It was enough to stay for more people in one building. Enough parking for cars.

Cons:

Instructions of the unit was not matched. We entered the building. We had unit 2 and 3. Unit 2 had 3 rooms and unit 3 had 2 rooms. But we only got to access 3 rooms at the beginning. Then we realize that it was not enough as per website there were 9 beds, we asked property manager about other rooms access but she only gave one room code but we were still missing 2 beds then we had discussion with them and finally after some arguments they gave us the access of 5th room which still had only 1 bed. So, we had 8 beds instead of 9. As, they counted 1 bed as a sofa which was extra bed as per website. So, please be clear before booking the facility.

Also, the smell of the units were not good.

Overall, budget friendly. Just verify that you get what you see online.

2026-07-17 via Nuitee
D
Doubra family_with_children ca
10
Overall, good stay.
Pros:

Proximity

Cons:

Felt claustrophobic

2026-07-16 via Nuitee
C
chen family_with_children ca
1
Don’t recommend this place to anyone!
Pros:

I booked two rooms at JstLikeHome. I arrived at 9:15pm and typed the code provided by the host. But I could not enter the room. It was a wrong code!! Then I sent text message 5 times and call the host 12 times. The host either hung up or didn’t answer the call. While I was waiting, other people who also stay in her house came over and tried to help. They were also disappointed with the smell, Sanitary conditions and of course the service. I contacted booking.com and tried to cancel the reservation. I was told, I needed to wait for 45 minutes and if the host doesn’t reply I could cancel the reservation. After 30 minutes, booking.com emailed me and said, all done, I just needed to follow the instructions the host sent me, type the code. Which was exactly I did. I call back booking.com and I was finally told that I could be fully refunded. It was already 11:40pm!! My family of 6 people from 5-year-old to 70-year-old then headed to a different place which I booked right after the cancellation of JstLikeHome.

Cons:

Not a single thing, very bad experience.

2026-07-15 via Nuitee
N
N’kounkou solo_traveller fr
6
2026-07-13 via Nuitee
M
Mariusz solo_traveller pl
9
2026-07-11 via Nuitee
Y
Yasser couple ca
6
2026-07-11 via Nuitee
L
Lavenya solo_traveller ca
8
Pros:

The staff response was good and addressed the issues within a short period., The apartment is clean and the appliances in good condition The location is calm and clean. Good neighborhood. Overall we had a good peaceful stay.

Cons:

The mattress is not comfortable and it caused neck pain.. Some other basic items should have been kept like mixer/blender, and utensils are pretty less. We bought some just in case. .
The AC fixing should have been better.

2026-07-11 via Nuitee
C
Christine solo_traveller ca
10
Pros:

Very clean. Easy instructions to enter. Staff always available.

2026-07-10 via Nuitee
K
kuburat oziofu solo_traveller ng
10
2026-07-08 via Nuitee
G
Gulshan family_with_children ca
2
Misleading listing that was not suitable for our family’s needs.
Cons:

I booked what was advertised as an entire suite/apartment, but when I arrived with my family, I discovered there were two other rooms occupied by strangers who shared the same bathroom and kitchen with us. This was never clearly mentioned before booking. We didn’t feel comfortable or safe staying in a shared space with our family, so we left within five minutes and booked another hotel. I would not recommend this property for families unless the listing clearly states that the unit is shared.

2026-07-06 via Nuitee
F
FACHTAL family_with_children ca
2
A part l'emplacement, tout est mauvais
Pros:

Juste l'emplacement

Cons:

Manque de propreté

2026-07-06 via Nuitee
M
moussa solo_traveller ca
1
Ma plus mauvaise expérience depuis que j'ai commencé a utiliser booking.
Pros:

Rien

Cons:

Le climatiseur mal placé, brillant, tu peux pas fermer le rideau de la fenêtre complètement.
A notre arrivée la chambre manquait d'électricité. Il a fallu presque 2 heures pour qu'elle soit rétabli.

2026-07-06 via Nuitee
H
Hoai Lam family_with_children ca
1
I think the host is not good and dishonest, their service was terrible
Pros:

The furnished and location is good

Cons:

It’s not clean, when I check in the floor there are many dust
The air conditioner is so bad, it’s so noisy , my family can not sleep. It was terrible

2026-07-05 via Nuitee
K
k solo_traveller ca
1
Pros:

I like nothing

Cons:

Worst room I stayed .

2026-07-02 via Nuitee