The Arlo, BW Signature Collection

Hotels
•
BW Signature Collection by Best Western
8.6 (1479 reviews)
88 Albert St , Ottawa , ca

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Pets allowed
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Central location
Well-equipped accommodations
Friendly staff
Cons:
Cleanliness issues
Booking confusion
Street noise

Categories

Cleanliness
7.1
Several reviews mentioned dirtiness and unclean conditions.
Service
9.6
Generally positive mentions of helpful staff, but issues with reservations noted.
Location
9.6
Many reviews highlight the central and convenient location.
Room Quality
7.6
Some rooms mentioned as well-equipped, but issues with cleanliness affected perception.
Amenities
9.1
Well-equipped kitchen and additional amenities praised, despite some logistical complaints.
Value for Money
7.6
Concerns regarding pricing due to booking issues and cleanliness impacting value perception.
Food and Beverage
9.1
Not explicitly mentioned, assumed standard quality for this hotel tier.
Overall Experience
9.1
Mostly positive feedback outweighing significant reservation issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-02 04:37

Property Description

Modern Aparthotel in the Heart of Ottawa

Convenient Amenities: Sonder Arlo offers free WiFi and fully equipped kitchens in every unit, making it a perfect choice for both short and long stays.

Central Location: Situated just steps away from popular attractions like Rideau Locks and Peace Tower, Sonder Arlo provides easy access to key landmarks and museums in Ottawa.

Nearby Attractions: Explore Parliament Hill, Supreme Court of Canada, and Ottawa Convention Centre, all within walking distance from the aparthotel.

To experience comfort and convenience in the heart of Ottawa, book your stay at Sonder Arlo today.

Important information:

Please note: you may hear construction noise from renovations nearby.This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YOW

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.6
Based on 1479 reviews
Cleanliness: 7.1
Service: 9.6
Location: 9.6
Room Quality: 7.6
Amenities: 9.1
Value for Money: 7.6
Food and Beverage: 9.1
Overall Experience: 9.1
G
Gustavo • couple • ar
8
2026-06-27 • via Nuitee
A
Ayed • solo_traveller • ca
8
2026-06-27 • via Nuitee
K
Khroufa • solo_traveller • dz
8
Impeccable
2026-06-26 • via Nuitee
D
Donato • solo_traveller • ca
7
ARLO IS A GOOD PLACE TO STAY
Pros:

Staff very friendly.

Cons:

Took to long to get hot water in the shower

2026-06-26 • via Nuitee
D
Dr Osita • solo_traveller • ng
9
Exciting stay
Pros:

The staff were friendly. The hotel is very neat. The room has everything I needed ro make my stay pleasurable.

Cons:

I was unable to watch the FIFA World Cup 2026 in the hotel. No free TV channels to watch soccer and News.

2026-06-26 • via Nuitee
C
Celine • couple • fr
8
Pros:

Emplacement
Disponibilité du personnel
Buanderie
Proximité du parking

Cons:

Climatiseur très bruyant

2026-06-26 • via Nuitee
F
Fletcher • solo_traveller • ca
10
A great place to stay and an enjoyable experience
Pros:

Very clean and great customer service from ALL the staff

Cons:

Nothing, oh apart from my door sticking 902 made a band and didn’t want to wake up people

2026-06-26 • via Nuitee
R
Richard • solo_traveller • ca
7
Easy place to stay in downtown Ottawa
Pros:

Location and size of room

Cons:

Old bathroom with tub shower

2026-06-26 • via Nuitee
K
Katherine • solo_traveller • ca
9
Parfait pour quelques jours de congrès
Pros:

Emplacement excellent. Gym complet. Chambre confortable

Cons:

Air climatisé faisait beaucoup de bruit

2026-06-26 • via Nuitee
A
Anass • couple • ca
6
Cons:

Le petit déjeuner le matin , correspondait pas a mes attente, payer pour le stationnement

2026-06-26 • via Nuitee
G
Guy • couple • ca
8
2026-06-25 • via Nuitee
K
Karina • solo_traveller • ca
10
Arlo Ottawa
Pros:

Très bien situé, endroit propre et personnel chaleureux.

Cons:

Nous aurions aimé que le brunch déjeuner soit ouvert un peu plus tard.

2026-06-25 • via Nuitee
D
Daniel • solo_traveller • gb
8
Fine, good value
Pros:

Clean, comfortable, decent value

Cons:

Breakfast very basic but ok. Kitchenette (fridge etc) gave off minor light and noise, though not excessively

2026-06-24 • via Nuitee
K
Kevin • solo_traveller • ca
8
Pros:

Newly renovated. Great in-room amenities. Clean.

Cons:

Awkward anterior room with a desk, but no power outlet.

2026-06-24 • via Nuitee
M
maxime • couple • ca
9
2026-06-24 • via Nuitee
F
Fatima • couple • es
10
Estupenda
Pros:

La ubicación del hotel, no lo hay mejor para conocer Ottawa, al lado del parlamento y del resto de monumentos.

2026-06-23 • via Nuitee
R
Roula • couple • lb
9
2026-06-23 • via Nuitee
J
Julie • solo_traveller • au
9
Excellent stay during Ottawa Jazz Festival
2026-06-22 • via Nuitee
F
Fletcher • solo_traveller • ca
10
A fantastic place to stay !
Pros:

Courteous staff very clean and excellent customer service

Cons:

Nothing

2026-06-22 • via Nuitee
A
Alison • couple • gb
8
Suitable for a couple of nights but tight on space.
Pros:

Small room with kitchen facilities. Everything was very clean but very small.

Cons:

Limited breakfast options which finished at 9am. Parking was a few blocks away with no resident rates.

2026-06-22 • via Nuitee