Mercy Emerald Hotel

Hotels
8.6 (375 reviews)
180 Nguyễn Văn Thoại , Da Nang , VN

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Nice amenities
Cons:
Cleanliness issues
Noisy rooms
Limited breakfast options

Categories

Cleanliness
8.06
Several mentions of dirty rooms and maintenance issues such as mold and flooding.
Service
9.53
Consistently positive comments about staff being friendly and helpful.
Location
9.07
Positive feedback about the location being convenient and close to beaches.
Room Quality
8.02
Complaints about noise levels and inadequate room conditions like flooding and mold.
Amenities
8.55
Amenities such as the rooftop pool were appreciated but the pool area was described as small.
Value for Money
8.51
General sentiment of being fair but with noted areas needing improvement.
Food and Beverage
8.06
Mention of limited breakfast options and quality.
Overall Experience
9.03
General satisfaction from multiple positive experiences overshadowing specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 21:16

Property Description

Luxurious Amenities
MERCY EMERALD HOTEL offers a range of luxurious amenities including an outdoor swimming pool, fitness centre, and sauna, providing guests with the ultimate relaxation experience.

Convenient Services
Guests can enjoy the convenience of a restaurant, room service, and 24-hour front desk, ensuring all their needs are met promptly and efficiently during their stay.

Prime Location
Ideally situated just 300 metres from My Khe Beach, with stunning city views available from select rooms, MERCY EMERALD HOTEL offers the perfect blend of beachside relaxation and urban exploration.

Experience the epitome of comfort and convenience at MERCY EMERALD HOTEL - book your stay now for an unforgettable experience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DAD

Location

Guest Reviews

8.6
Based on 375 reviews
Cleanliness: 8.06
Service: 9.53
Location: 9.07
Room Quality: 8.02
Amenities: 8.55
Value for Money: 8.51
Food and Beverage: 8.06
Overall Experience: 9.03
H
hysieng • solo_traveller • gb
3
Pros:

Not much, apart from the staffs by the door that helped us with our luggages to the room and also out the hotel when we checked-out.

Cons:

Unfortunately, our stay was a very disappointing experience. When we first arrived, there was a very unpleasant smell, and our room was located right next to the fire exit and stairs, which were packed with unclean bedsheets. This not only looked unhygienic but also raised serious concerns about safety and access to the fire exit.
The room itself was not particularly clean, and moth infested. The bedsheets were also stained, which made us uncomfortable from the moment we arrived.
The facilities also fell short of expectations. The TV had very limited options, with almost everything only available in Vietnamese. The only service we could access was YouTube, but even that constantly lagged and difficult to watch. The toilet door handle was faulty and difficult to open, while the shower door would not even close. The shower gel and shampoo dispensers were almost empty, and during our three-night stay, we were only provided with a small bar of hand soap.
Unfortunately, the breakfast was another disappointment. While there was a reasonable selection of food, much of it was cold and tasted stale. We also noticed staff handling the food without gloves, which was off-putting. The breakfast area itself was quite small, and tables were not consistently cleared or cleaned before the next guests arrived, which made the dining experience even less pleasant.
Overall, the experience was far below what we expected. There were issues with cleanliness, maintenance, hygiene, safety, and the quality of the facilities and breakfast. Unfortunately, based on our experience, we would not recommend staying here.

2026-08-23 • via Nuitee
Đức Huy • family_with_children • vn
7
Pros:

Vị trí đẹp

Cons:

Phòng chật

2026-08-02 • via Nuitee
C
CHIH-WEI • extended_group • tw
10
2026-06-16 • via Nuitee
C
CHIH-WEI • extended_group • tw
10
2026-06-16 • via Nuitee
V
Vien Ngoc • family_with_children • vn
10
Tuyệt vời
Pros:

Nhân viên ở đây lịch sự và tử tế. Bảo vệ điềm tĩnh.

Cons:

Mọi thứ tốt đẹp

2026-06-01 • via Nuitee
G
Gurvinder • solo_traveller • au
9
Pros:

Perfect location around the shops and the beach

Cons:

Staff could be more friendly and corporative

2026-05-26 • via Nuitee
K
KHANH • family_with_children • us
8
2026-05-10 • via Nuitee
B
bertrand • solo_traveller • fr
8
2026-05-06 • via Nuitee
J
jerome • extended_group • fr
8
Pros:

son emplacement, l'accueil, possibilité de prendre une douche une fois les bagages récupérés alors qu'on avait rendu la chambre.

Cons:

isolation phonique lamentable, vue sur un mur. Petit dej essentiellement salé, très peu continental

2026-05-04 • via Nuitee
• family_with_children • vn
9
2026-05-01 • via Nuitee
K
Kimberley • solo_traveller • gb
8
Pros:

Room compact but modern.
Good breakfast buffet.
Short walk to beach (5mins).

Cons:

TV didn't have many apps installed.

2026-04-15 • via Nuitee
Y
Yanjan • couple • np
8
It was good
Pros:

Breakfast

Cons:

NA

2026-04-13 • via Nuitee
S
Sudipta • family_with_children • in
7
2026-03-30 • via Nuitee
T
Telma • family_with_children • th
10
Pros:

Dans l'ensemble, tout. La chambre était spacieuse, proche de la plage 5min à pied, restaurant à proximité. La vue depuis le rooftop est jolie.
Accueil chaleureux et bienveillantes de la part des réceptionnistes et Bryan, ils répondent à nos demandent avec sympathie.
Nous avons apprécié cette hôtel magnifique, nous aurions aimés prolongé notre séjour.

Cons:

Le ménage mérite d'être plus minutieux, la salle de bain avait une odeur de remontée 🤷‍♀️
Et la tasse à thé utilisé n'a pas été remplacer et a été laissé dans notre chambre après leur passage du ménage.

2026-03-19 • via Nuitee
L
Loba • solo_traveller • th
9
2026-03-19 • via Nuitee
A
Alexander • family_with_children • nl
10
2026-03-18 • via Nuitee
K
Kati • family_with_children • fi
7
2026-03-14 • via Nuitee
S
Shosei • solo_traveller • jp
10
素晴らしい休暇。
Pros:

スタッフの方が皆親切。清掃が行き届いていて清潔。アメニティが充実している。朝食が種類も多く美味しい。

Cons:

回線が少し弱い。

2026-03-14 • via Nuitee
L
LAMSALERMVONG • family_with_children • la
8
Pros:

สะอาด

2026-03-09 • via Nuitee
M
Manski • couple • au
6
Pros:

The hotel has great management and staff, all of the staff are fantastic.
Beds are very comfortable, breakfast is alright, roof top was alright. Great location

Cons:

Two Elephants in the room

Nightclub next door, music with very heavy bass, you feel vibration in bed, and it starts late and ends in middle of night.

The room design, the architect that compromised the toilet for a little shelf space, was mistaken. The toilet is just silly, even for small skinny person.

Breakfast is always packed, no space, even at 6:40, full

2026-03-02 • via Nuitee