Hanoi La Palm Premier Hotel & Spa

Hotels
9.3 (2718 reviews)
35 Hang Quat, Hoan Kiem , Hanoi , vn

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Limited breakfast options

Categories

Cleanliness
8.25
Several reviews noted that the rooms and bathrooms were not cleaned properly.
Service
9.99
Staff were described as very friendly, helpful, and attentive, providing exceptional service.
Location
10
The hotel is conveniently located near major attractions and is in a quiet area despite being in the city center.
Room Quality
9.21
Most rooms were described as cozy and comfortable, but some noted issues with cleanliness.
Amenities
9.24
Basic amenities were satisfactory, but no extensive amenities were mentioned.
Value for Money
9.97
Guests felt the hotel offered good value for the price, despite some cleanliness issues.
Food and Beverage
7.76
Breakfast variety was reported as limited and food quality not appealing in some reviews.
Overall Experience
10
Overall, guests enjoyed their stay, appreciating the service and location despite some cleanliness concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 20:07

Property Description

Modern Rooms with Free Wi-Fi
Experience comfort and convenience at Hanoi La Palm Premier Hotel, located just steps away from Hoan Kiem Lake. The tastefully decorated rooms feature all the amenities you need for a relaxing stay, including a flat-screen TV, safety deposit box, and free Wi-Fi.

Delicious Dining Options
Start your day with a delicious breakfast served in buffet style, and indulge in Vietnamese and Western cuisine at the hotel's restaurant. Whether you're craving local flavors or international dishes, we have something for every palate.

Prime Location
Explore Hanoi's top attractions easily as the hotel is close to Temple of Literature and Ho Chi Minh Mausoleum. With Noi Bai International Airport just a short drive away, your journey to and from the hotel will be a breeze. Book your stay now and make the most of your visit to Hanoi La Palm Premier Hotel.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. No extra charges.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 6 years old and over stay for VND 350,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs VND 150000 per day.

Location

Guest Reviews

9.3
Based on 2718 reviews
Cleanliness: 8.25
Service: 9.99
Location: 10
Room Quality: 9.21
Amenities: 9.24
Value for Money: 9.97
Food and Beverage: 7.76
Overall Experience: 10
P
patrick • solo_traveller • fr
8
2026-06-20 • via Nuitee
D
Declan • couple • ie
10
Super location in the old quarter, decent breakfast and the staff are extremely lovely.
2026-06-20 • via Nuitee
L
Liam • couple • gb
10
Pros:

Great location and great stay.

2026-06-19 • via Nuitee
T
Taeho • couple • th
10
2026-06-19 • via Nuitee
P
peter • couple • us
10
2026-06-19 • via Nuitee
M
Mihika • extended_group • gb
10
Very comfortable! And lovely staff!!
Pros:

The service was amazing, very kind staff. Made us feel very welcome

2026-06-18 • via Nuitee
B
BLONG • couple • au
5
Close to everything.Disapointed for the room.
Pros:

Location is good.Room under expectation.Breakfast not many varieties.

Cons:

We booked room clasified as honeymoon suite with 30m2 and city view. We are been given a room totally different.After complaining to the office,they moved us ,the next day,to a high floor with city view but not 30m2 room as booked thru Booking.com .Very disapointed. The hotel manager should pay more attention to what type of room the customer has booked and don't just ignored it.

2026-06-18 • via Nuitee
A
ANTONIO • solo_traveller • es
9
Pros:

Personal encantador y eficiente, muy buena ubicación.
Relación precio calidad imbatible.
Habitación amplia y cómoda, quizás le falte ponerla un poco al día.
Buen desayuno. Le falta

Cons:

El suelo de la ducha muy resbaladizo.
Le falta un poco de iluminación.

2026-06-18 • via Nuitee
P
PaErshov • solo_traveller • ru
10
Pros:

Очень дружелюбный персонал.

Cons:

В душевой согло быть немного чище.

2026-06-18 • via Nuitee
I
IRIS ESTER • solo_traveller • il
9
Pros:

צוות המלון אדיב, עושה מאמץ רב לתת לענות על כול בקשה, המלון קרוב למרכז חדר שקיבלנו ל3 מבוגרים היה מרווח ומסודר כריות נוחות ומיזוג אוויר עובד מצויין

2026-06-17 • via Nuitee
G
Giovanni • couple • fr
10
Super !
Pros:

La chambre grande
Le personnel

2026-06-16 • via Nuitee
P
Paola • solo_traveller • it
9
Pros:

L'accoglienza

2026-06-16 • via Nuitee
G
Guy • solo_traveller • fr
9
Pros:

Personnel très agréable. Hôtel bien situé.

Cons:

Rien

2026-06-15 • via Nuitee
C
Chong Hsien • extended_group • tw
10
值得信任的住宿體驗
Pros:

員工的服務都很親切，晚上要搭乘臥鋪火車前往沙壩，免費提供讓我們做個簡單盥洗，住宿地點離老城區很近，用餐也很方便，下次有機會還會來住這間旅館，也推薦大家可以過來親自體驗。

Cons:

早餐太豐富了，會讓人家吃太飽。

2026-06-15 • via Nuitee
M
Mohammed • solo_traveller • in
5
Pros:

Location

Cons:

Staff and facilities

2026-06-15 • via Nuitee
B
Balaji • family_with_children • in
6
2026-06-15 • via Nuitee
E
Emily • extended_group • gb
10
Perfect location, clean, friendly staff, amazing people. Would highly recommend
Pros:

Staff so friendly, amazing customer service, clean and felt safe

Cons:

N/a

2026-06-14 • via Nuitee
S
Sarah • couple • au
10
2026-06-14 • via Nuitee
M
Maricris • extended_group • us
8
The staff made all the difference.
Pros:

The staff are outstanding.

Cons:

After moving the couch, there was old food.

2026-06-14 • via Nuitee
C
Chew • couple • sg
10
Pros:

Location was good.

2026-06-12 • via Nuitee