Crowne Plaza Dujiangyan by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
7.6 (5 reviews)
No. 388 Dujiangyan Avenue , Dujiangyan , CN

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Soft, comfortable bedding
Friendly and supportive staff
Excellent breakfast
Hot springs on site
Robot food delivery to rooms
Spacious rooms and good TV
Convenient location near facilities
Positive brand reputation (Crowne Plaza)
Cons:
Air conditioning too warm/locked at ~24°C; cannot lower
Staff language barrier when handling issues
Hygiene lapse at breakfast (cutlery contaminated by sneezing)
Toilet auto-open feature is inconvenient
Restaurants ran out of menu items
Older central air system

Categories

Cleanliness
6.8
One guest reported a staff member sneezing over cutlery at breakfast and not replacing items, indicating a hygiene lapse; no widespread cleanliness complaints otherwise.
Service
8.6
Multiple reviewers praised staff as very friendly and supportive, though one party experienced poor communication (staff with limited English) when handling an AC issue.
Location
8.5
Location praised as very close to facilities and convenient for guests.
Room Quality
5.3
Recurring negative reports about air conditioning (locked at ~24°C, unable to lower) and an older central-air system; toilet auto-open feature is inconvenient despite bedding being comfortable.
Amenities
8
Hot springs and robot food delivery were highlighted positively; some systems (central air) are older which affected comfort.
Value for Money
7.6
Standard quality for this hotel tier
Food and Beverage
7.8
Breakfast was described as one of the best by a guest, but issues include a hygiene incident with cutlery and level-2 restaurants running out of menu items.
Overall Experience
8.2
Most guests reported a very positive stay (friendly staff, excellent breakfast, hot springs), though significant AC problems impacted comfort for some.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:31

Property Description

Luxurious Accommodation
Crowne Plaza Dujiangyan, an IHG Hotel, offers luxurious accommodation with a bar and free WiFi throughout the property. Guests can enjoy comfortable rooms and exceptional service during their stay.

Convenient Location
Situated close to major attractions such as Chadianzi Bus Terminal, Lidui Park Railway Station, and Mount Qingcheng, our hotel provides easy access to explore the beauty of Dujiangyan.

Exceptional Services
With amenities like room service and currency exchange, we ensure that your stay is hassle-free and memorable. Experience top-notch hospitality at Crowne Plaza Dujiangyan, an IHG Hotel.

Book now at Crowne Plaza Dujiangyan, an IHG Hotel, and indulge in a luxurious stay with top-notch services and convenient location.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Parking is subject to availability due to limited spaces.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.6
Based on 5 reviews
Cleanliness: 6.8
Service: 8.6
Location: 8.5
Room Quality: 5.3
Amenities: 8
Value for Money: 7.6
Food and Beverage: 7.8
Overall Experience: 8.2
C
Catarina • solo_traveller • pt
9
2025-07-23 • via Nuitee
B
bin
8
Pros:

空调冷气不够，被子很柔软冬天会很舒服，夏天空调不够冷的情况下很热，其他都挺好

2025-07-21 • via Nuitee
W
wong kit
10
Pros:

全世界皇冠假日酒店從來沒有讓我失望過。都江堰的皇宮假日當然也是很好。

2025-06-21 • via Nuitee
S
Sasivimol • young couple • th
1
Terrible experience with the air con (3 rooms)
Pros:

Nothing

Cons:

We booked 2 rooms and met with my friends which is 3 rooms on May 8-9th 2025.

Everyone complained about the air con that it was set at 24c during summer period. We tried to lower the temp to 21 but cant. No one can sleep and I changed 3 rooms.

The staff cant speak English and told us that the hotel is old and its central air. Suggest to choose other hotels that has better air con and heater.

2025-05-14 • via Nuitee
J
John • young couple • au
10
A wonderful experience that should be shared by others.
Pros:

Everything was wonderful. The staff were very friendly and supportive. The breakfast was one of the best that I’ve ever had Location was very close to facilities. The hot springs were a great experience. We did notice that during breakfast on the second day that one of the ladies was cleaning the tables and she sneezed all over the cutlery and the plates and didn’t bother to clean and them up or to replace them.

2025-04-16 • via Nuitee
M
Matt • family with young children • nz
10
Exceptional
2024-05-25 • via Nuitee
R
Raymond • young couple • sg
8
Modern sigh quirky use of technology
Pros:

Robot delivers food up to your room. Room was big enough and a decently sized table to consume food. TV quality is good. Staff was really friendly.

Cons:

Moving close to the toilet bowl would cause it to automatically open so you can’t leave anything on it. It has a button to flush and several other buttons but no bidet functionality. Restaurants at level 2 are lacking with menu food items sold out.

2023-11-05 • via Nuitee