Holiday Inn Express Hangzhou Airport by IHG

Hotels
•
Holiday Inn Express
8.9 (465 reviews)
Building 19, Dexin Airport City, Guali Town , Hangzhou , CN

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Hourly complimentary airport shuttle
Very close to airport and metro (convenient for transfers)
Spacious, modern rooms with comfortable beds
Clean rooms and white bedding
Good in-room amenities (kettle, fridge, hairdryer, large TV)
Good value for short/overnight stays
Cons:
Poor English at reception and spotty communication (WeChat only; unresponsive to some messages)
Breakfast reliability and cleanliness issues (food running out, messy buffet)
Limited vegetarian/vegan/halal breakfast options
Some guests found the property a bit run down in places
One report the hotel is hard to find on maps
Reception/transfers require WeChat which may be inconvenient for some guests

Categories

Cleanliness
9
Rooms reported as very clean with white linens and comfortable beds; in-room hygiene and bedding praised (restaurant area issues noted separately under Food and Beverage).
Service
7.8
Mixed service: some guests called staff wonderful and praised the efficient shuttle, but multiple reports of poor English at reception and unresponsive communication (WeChat required; queries about lost items unanswered).
Location
9.6
Excellent for airport access — ~10-minute drive to airport, close to metro (200 m to Xingang) and night market; hourly complimentary shuttle is a strong positive.
Room Quality
9.5
Spacious, modernly renovated rooms with comfortable beds and useful in-room items (kettle, fridge, hairdryer, large TV); guests commented positively on room comfort and layout.
Amenities
9.4
Good amenities for the price: free hourly airport shuttle, small gym, laundry with drying, in-room appliances and toiletries; shuttle booking via WeChat noted.
Value for Money
9
Multiple guests stated the hotel offers good value, especially for short overnight stays or layovers near the airport.
Food and Beverage
7.2
Mixed breakfast feedback: some found the buffet tasty and varied, others reported food running out, messy/unclean buffet area, and limited vegetarian/vegan/halal options.
Overall Experience
9.7
Generally very positive for airport layovers and convenient stays; guests would stay again despite some issues with breakfast replenishment and communication.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:31

Property Description

Convenient Location and Modern Facilities
Holiday Inn Express Hangzhou Airport, an IHG Hotel, located just 4 km from Hangzhou Xiaoshan International Airport, offers air-conditioned rooms and a fitness centre for guests' convenience. The property also features a restaurant, room service, and free WiFi throughout.

Comfortable Rooms with Essential Amenities
Each room at Holiday Inn Express Hangzhou Airport is equipped with a desk, private bathroom, and free toiletries. Guests can expect a comfortable stay with bed linen and towels provided.

Delicious Buffet Breakfast and Nearby Attractions
Guests can start their day with a satisfying buffet breakfast. The hotel is located within a short distance to attractions like Lingyin Temple and Shaoxing Railway Station, perfect for exploring the area.

Book your stay at Holiday Inn Express Hangzhou Airport for a convenient and comfortable experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.9
Based on 465 reviews
Cleanliness: 9
Service: 7.8
Location: 9.6
Room Quality: 9.5
Amenities: 9.4
Value for Money: 9
Food and Beverage: 7.2
Overall Experience: 9.7
A
Ahmed Amine • solo_traveller • ma
10
2026-10-30 • via Nuitee
S
Shimon • solo_traveller • il
10
2026-10-30 • via Nuitee
I
Inna • solo_traveller • ru
10
Pros:

Шикарный отель с просторными номерами и современным ремонтом.
В 200 м от отеля находится метро Xingang.
Также имеется бесплатный трансфер от/до аэропорта, который ходит каждый час. В Т4 возле стойки выхода 25, в Т3 возле выхода 13. Чтобы заказать трансфер из аэропорта необходимо воспользоваться Wechat (на запросы из Booking они не отвечают)
Белоснежное белье, удобная кровать, WiFi на отлично! Чайник, холодильник, фен, огромный ТВ, мыльные принадлежности.
Вкусный и разнообразный завтрак в виде шведского стола.
Имеется небольшой тренажерный зал и прачечная с сушкой.
Рядом есть ночной рынок и много магазинчиков.

Cons:

На ресепшн не знают английского, всё через переводчик!

2026-10-26 • via Nuitee
G
George G Haubert • solo_traveller • br
10
2026-10-24 • via Nuitee
B
Besart • couple • xk
10
2026-10-23 • via Nuitee
Y
Yasmin • couple • gb
10
I have no complaints, the staff was wonderful, would stay again
Pros:

There was not much variety for vegetarians

Cons:

Not a lot, just need to consider a more vegan breakfast or halal

2026-10-20 • via Nuitee
A
Andrey • couple • kz
10
2026-10-11 • via Nuitee
H
Hayat • solo_traveller • cn
10
2026-10-08 • via Nuitee
Q
QUEE KIM • family_with_children • my
8
Pros:

perfect for the stay overnight near the airport. bonus was the hourly shuttle to and from international airport

2026-09-19 • via Nuitee
C
Chan Yee • solo_traveller • my
10
2026-09-14 • via Nuitee
C
Ching Ching • couple • sg
7
Convenient location and airport pick-up, but disappointing breakfast experience!
Pros:

The location is very convenient—just a 10-minute drive from the airport—and the hotel provides complimentary airport pick-up, which can be arranged with the hotel via WeChat. Pick-up is available at 10 minutes past each hour. A great location and option if you’re arriving on a red-eye or early-morning flight.

Cons:

We had breakfast at around 8:00 am the next morning, but unfortunately, there was already very little food left. The entire restaurant was also quite messy, with food spillage around the food section, used utensils left at the serving areas, and a number of uncleared tables. The food itself did not look particularly appetising either.

We noticed several tables with many young children and understood that it was the school vacation period in China during our visit. We assumed that a number of families with young children had eaten earlier, which may have contributed to the condition of the restaurant. However, given that the hotel could reasonably anticipate higher occupancy during the school holidays, we felt that additional staff could have been deployed to replenish the food more frequently and keep the dining area clean and orderly. Overall, the breakfast experience was disappointing and did not quite meet our expectations.

2026-09-01 • via Nuitee
M
Mei • solo_traveller • de
7
Erfüllt den Zweck
2026-08-21 • via Nuitee
E
Ekaterina • solo_traveller • it
9
2026-08-20 • via Nuitee
光明 • solo_traveller • tw
8
2026-08-19 • via Nuitee
M
Monika • solo_traveller • de
8
Pros:

Hotel ist 10 min. vom Flughafen entfernt. Es gibt einen kostenlosen Shuttle. Ansonsten einfach, funktional und sauber.

2026-08-13 • via Nuitee
E
Emmanuel • solo_traveller • us
9
2026-07-23 • via Nuitee
N
Nataly • solo_traveller • ru
10
Pros:

Близкое расположение к аэропорту, у нас была пересадка с ночёвкой, нам это было удобно

Cons:

Такого нет

2026-07-21 • via Nuitee
N
Njavwa Sinkala • couple • zm
10
Pros:

I liked everything, this place is clean and beautiful. Also at a good location for airport. The service is amazing and airport shuttle is a plus 😍❤️

2026-07-15 • via Nuitee
R
Ryan • solo_traveller • kr
10
2026-07-15 • via Nuitee
G
Greg • solo_traveller • au
6
Convenient location to the airport with on-time transfers. Good value for money.
Pros:

Close location to the airport and transfer service was efficient.

Cons:

Seems a little run down and showing its age. But for the price still good value. Communication is poor, I have messaged the hotel numerous times as I believe I left a pair of jeans in the room but no one has replied.

2026-07-14 • via Nuitee