Palacio Arriluce Hotel - The Leading Hotels of the World

Hotels
The Leading Hotels of the World
10 (477 reviews)
15 Atxekolandeta Kalea , Getxo , es

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Exceptional service
Beautiful property
Cons:
High prices
WiFi issues

Categories

Cleanliness
10
Clean and comfortable environments were frequently mentioned.
Service
10
Many reviews praised the staff as professional, attentive, and exceptional.
Location
10
The hotel's location near the Guggenheim and the beach was highly appreciated.
Room Quality
10
Rooms were described as comfortable with stunning views.
Amenities
10
Facilities were noted as wonderful, with amenities enhancing the stay.
Value for Money
10
Reviews mentioned the hotel is expensive but justifiable given the luxury experience.
Food and Beverage
10
Breakfast and dining experiences received positive comments.
Overall Experience
10
Overall impressions were overwhelmingly positive with many wishing to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:36

Property Description

Luxurious Accommodation with Spectacular Views
Experience a luxurious stay at Palacio Arriluce Hotel in Getxo, just steps away from Ereaga Beach. Enjoy complimentary bikes, a seasonal outdoor pool, and a fitness center. Indulge in the garden, terrace, and on-site restaurant. Benefit from 24-hour front desk service, airport transfers, and free WiFi.

Elegant Rooms with Modern Amenities
Relax in rooms equipped with a safety deposit box, air conditioning, and a desk. Upgrade to a room with a balcony or sea views for a truly unforgettable experience.

Delicious Dining and Nearby Attractions
Start your day with a buffet or à la carte breakfast before exploring the popular hiking trails nearby. With car hire available, visit Las Arenas Beach and Arrigunaga Beach just a short distance away.

Book now to elevate your stay at Palacio Arriluce Hotel!

Important information:

Swimming pool: Closed from Thu, Oct 1, 2026 until Mon, May 31, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    People 12 years old and over stay for € 60 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

10
Based on 477 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
M
Mireia couple py
7
I expected more
Pros:

Stunning views and exceptional effort from the staff! Though short-handed, they worked hard to ensure a great stay and kindly gave us complimentary museum tickets to compensate for the initial trouble.
The breakfast options were ok, but long waiting time for ordering the specials…

Cons:

I expected much more from a five-star hotel. It feels more like an all-inclusive resort. You have to compete for sunbeds and outdoor tables at breakfast.

The hotel is clearly understaffed, especially in July when it’s fully booked. At breakfast, there were only two staff members serving over 15 tables, and by 10:30 a.m. there were no glasses or plates left. By the pool, only 1 person doing everything (cocktails, food, umbrellas) so it was not enough for everyone. It just felt like a self service hotel. On top of that, the salad I ordered was rotten (which the staff quickly apologized and made up for that).

The staff are doing their best, but they simply can’t keep up. The hotel needs to hire more people to deliver the level of service expected from a five-star property.

2026-07-25 via Nuitee
S
Sharif couple gb
8
2026-07-25 via Nuitee
C
catherine couple fr
9
Un tres bel hôtel prestation au top
Pros:

Personnel compétent et tres aimable
Petit déjeuner exceptionnel sur terrasse avec une vue magnifique
Tres joli hôtel
Parking gratuit

2026-07-23 via Nuitee
K
Kathy couple be
10
2026-07-19 via Nuitee
T
theo5 solo_traveller de
9
Pros:

Sehr schickes Hotel in schöner Lage mit Aussicht, schöner Poolbereich

Cons:

Wellness-Eintritt 60 Euro für 2 Personen ist ein bisschen over the top, auch bei dieser Kategorie

2026-07-18 via Nuitee
M
MIGUEL ANGEL couple es
10
Guay
2026-07-17 via Nuitee
E
Encarnación couple es
10
Para repetir!
Pros:

Todo! Ubicación , servicio, piscina, personal, entorno…

2026-07-16 via Nuitee
E
Eric couple nl
5
Absoluut geen leading hotel of the world, ondanks top locatie
Pros:

Ligging/uitzicht

Cons:

Management personeel, diverse personeels leden spraken alleen Spaans. Ontbijt is voor dit soort hotel (leading of the world) absoluut onder de maat, met schimmel in het fruit, geen verse vleeswaren/kaas. Als je laat bent voor het ontbijt ziet het buffet er niet uit. Lang gewacht op Ceasar salade. Geen water op de kamer bij aankomst. Zo zijn er nog vele kleine dingen te melden die bijelkaar groot worden. Ik wijt veel aan geen goed Management! En waarom verwarmde wc bril in kamer??? Voelt niet fris aan (mijn mening 😀)

2026-07-14 via Nuitee
K
Karin couple nl
10
2026-07-13 via Nuitee
A
Andrzej solo_traveller pl
9
2026-07-13 via Nuitee
A
ALEIX solo_traveller es
9
2026-07-11 via Nuitee
L
Louis couple gb
10
2026-07-10 via Nuitee
S
Silvia couple es
10
Impresionante
Pros:

Impresionante hotel, en una ubicación perfecta, una gastronomía espectacular y todo el personal super amable y atento, agradecer sobre todo el trato tan cariñoso de Ainara en recepción y de Mercedes en la piscina

Cons:

Nada

2026-07-05 via Nuitee
E
Els couple nl
9
2026-07-03 via Nuitee
M
Marlies couple nl
9
Heerlijk hotel, sommige punten
Pros:

Fantastisch zwembad, vriendelijk personeel

Cons:

Weinig waterdruk in de douche, geen water op de kamer, geen bodylotion aanwezig. Sleutel van de auto was kwijt?

2026-07-02 via Nuitee
J
Jon couple gb
10
Pros:

Outstanding hotel that justifies it 5 star rating, albeit with prices to match. Good location to stay outside of Bilbao with metro station only 10 minutes walk away. Private on-site open air parking.

2026-07-01 via Nuitee
L
Linda extended_group nl
9
Pros:

We hebben fantastische dagen gehad in het hotel. Heerlijk, uitgebreid ontbijt met extra keuzes. Koel zwembad, wat nodig was met 40 graden.. Aardig en attent personeel.

Cons:

De menukeuzes bij het zwembad zouden beter kunnen.

2026-06-29 via Nuitee
M
Marta couple es
10
Hotel de gran lujo, ubicación maravillosa
Pros:

La ubicación, la terraza y el confort de las habitaciones. El desayuno también muy bien

Cons:

Nada

2026-06-26 via Nuitee
P
Pascal solo_traveller be
10
2026-06-26 via Nuitee
J
Joan solo_traveller es
10
Pros:

Instalacionew en general. Spa

2026-06-18 via Nuitee