Crowne Plaza Madrid - Centre Retiro by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.9 (2082 reviews)
Calle Pez Volador 1 , Madrid , es

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Good location
Variety in breakfast
Cons:
Small rooms
High prices
Inconvenient mattress comfort

Categories

Cleanliness
8.81
Overall, the hotel is noted for its cleanliness with remarks praising tidiness.
Service
9.28
Staff were very friendly and welcoming.
Location
9.02
The hotel's location is appreciated, being close to key attractions.
Room Quality
8.47
Rooms received mixed reviews; some found them small and a few mentioned discomfort with the mattress.
Amenities
8.8
Standard amenities were available, yet some guests expressed desires for better facilities.
Value for Money
8.56
Some guests felt prices were high relative to the quality offered.
Food and Beverage
9.11
Positive remarks about the breakfast options and restaurant quality.
Overall Experience
9.18
Guests generally had a good experience, with minor issues reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 02:10

Property Description

Luxurious Accommodation
Experience luxury at its finest at Crowne Plaza Madrid - Centre Retiro. With a garden, private parking, and a terrace, this 4-star hotel offers a serene escape in the heart of Madrid.

Convenient Amenities
Enjoy the convenience of room service, a 24-hour front desk, and free WiFi during your stay. Indulge in delicious meals at the on-site restaurant or unwind with a refreshing drink at the bar.

Prime Location
Located just 2.8 km from Reina Sofia Museum and Atocha Train Station, and 1.8 km from El Retiro Park, our hotel is the perfect choice for travelers looking to explore the vibrant city of Madrid. Book your stay at Crowne Plaza Madrid - Centre Retiro for an unforgettable experience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 26 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 12 years old stay for € 15 per person per night when using an existing bed.
    Children from 13 years old to 17 years old stay for € 20 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 2082 reviews
Cleanliness: 8.81
Service: 9.28
Location: 9.02
Room Quality: 8.47
Amenities: 8.8
Value for Money: 8.56
Food and Beverage: 9.11
Overall Experience: 9.18
I
Ieslen • solo_traveller • br
10
2026-05-30 • via Nuitee
F
Filippo • solo_traveller • it
10
2026-05-27 • via Nuitee
C
cabello • solo_traveller • cl
9
2026-05-26 • via Nuitee
H
Hilde • couple • nl
9
Heel comfortabel en ontspannen.
Pros:

Een heel comfortabel hotel met een uitgebreid ontbijt niet ver van het Retiro park. Het centrum was heel goed bereikbaar met openbaar vervoer.

Cons:

Door de vele wegen met eenrichtingsverkeer had de navigator moeite om ons naar het hotel te leiden.

2026-05-26 • via Nuitee
B
Basus • family_with_children • us
8
2026-05-26 • via Nuitee
M
Matthew • couple • gb
10
2026-05-26 • via Nuitee
A
A.FRANCISCO • solo_traveller • es
8
Pros:

En general, el hotel está muy bien. El restaurante es muy bonito y el personal muy amable y atento.

Cons:

Quizás un poco lejos del centro, pero si gusta andar es una buena opción.

2026-05-26 • via Nuitee
M
Miranda • couple • nl
9
Pros:

Ligging
Prima kamer, zeer schoon
Mooie badkamer

2026-05-25 • via Nuitee
J
José • solo_traveller • es
5
2026-05-25 • via Nuitee
C
Cristian • couple • cl
8
Buen hotel . Buena ubicación. El desayuno excelente.
2026-05-25 • via Nuitee
A
ALMUDENA • solo_traveller • es
10
2026-05-24 • via Nuitee
O
Ortiz • couple • us
9
Pros:

Great staff and location

2026-05-24 • via Nuitee
J
Jesuloluwa • solo_traveller • lu
7
Cons:

They could put water fountains on every floor. It will be more convenient

2026-05-24 • via Nuitee
J
Julien • couple • fr
1
NOUS AVONS CONTACTE LE SERVICE CLIENT DE BOOKING
2026-05-22 • via Nuitee
M
Madeleine • couple • at
8
sehr angenehmer aufenthalt, personal freundlich, super frühstück - würden das hotel weiterempfehlen!
Pros:

- sehr gutes und vielfältiges frühstück :)
- schöner und gemütlicher barbereich
- wasser (still und prickelnd) gratis zum selbständigen befüllen im eingangsbereich! top 👍🏻
auch beim zimmerservice wurde jeden tag frisches wasser in glasflaschen gebracht.
- lage sehr nah an der ubahn station, man ist sehr schnell im zentrum und braucht auch vom flughafen nicht lange (nur 1x umsteigen) - perfekt!

Cons:

die betten waren etwas weich und wirkten eher wie ein klappbett. dafür war der polster sehr angenehm ;)
in der umgebung gibt es nicht viele lokale oder größere supermärkte

2026-05-21 • via Nuitee
D
Daniel • solo_traveller • at
7
Ideale Lage für einen Städtetrip, mit Abstrichen
Pros:

Lage für einen Städtetrip ideal, leicht außerhalb des Zentrums, Metro in unmittelbarer Nähe - für spontanes Abendessen gegenüber eine sensationelle Pizzeria.

Cons:

Fenster nicht kippbar - oft ist Frischluft schon nicht verkehrt.

Durch die geschlossenen Fenster war der Straßenlärm der Fahrzeuge leider nicht zu überhören.

Der Polster ist sehr klein und sehr weich. Wer das gewohnt ist wird kein Problem haben, für Seitenschläfer allerdings problematisch!
Meiner Bitte hier einen zweiten oder größeren Polster zu platzieren wurde leider nicht nachgegangen

2026-05-19 • via Nuitee
A
Andrea Patricia • couple • nl
10
2026-05-18 • via Nuitee
S
Stephen • couple • us
6
2026-05-17 • via Nuitee
D
Dusida • solo_traveller • th
10
Your team at the front deak is very helpful and professional. Thank you
Pros:

Nice and good location

Cons:

None

2026-05-17 • via Nuitee
A
Alex • extended_group • gb
10
Great spot for a city break. Very close to Metro station, bars & restaurants.
Pros:

Clean, modern, comfortable.

Cons:

Nothing

2026-05-17 • via Nuitee