Home2 Suites By Hilton Kingston

The French onion soup in the Cannery had very little cheese

Le petit déjeuner, peu de table disponible et beaucoup de produits manquants.
La douche froide à la piscine.

Das Zimmer ist extrem hellhörig bzw. die Türen schlagen sehr laut zu. Bis gegen Mitternacht ist an Schlaf daher nicht zu denken.
Das Zimmer ist für 4 Personen ausreichend groß, die Schlafcouch allerdings eine Katastrophe. Man liegt auf den Federn, es ist sehr unbequem.
Die volle Katastrophe ist allerdings das Frühstück und der Raum. Viel zu wenige Plätze für die Menge an Leuten. Es gibt Stehtische oder Couches, wo man nur sehr unbequem sitzen kann. Die wenigen Tische sind immer belegt.
Das Personal ist komplett überfordert - es kommt nicht hinterher beim Nachfüllen, die Anordnung der angebotenen Speisen ist ungünstig. Man muss ständig zwischen wartenden Leuten durch, um an die Kühlschränke oder das Brot/warme Buffett zu kommen. Es gibt zu wenige Greifzangen, man muss mit den Händen die Sachen abgreifen - sehr unhygienisch. Der Müll stapelt sich, die Tische werden nicht gereinigt.

Unfortunately, our stay was extremely disappointing. From the moment we arrived, we experienced one problem after another.

In our first room, the bathroom sink was completely clogged. We reported it the next morning and were assured it would be fixed, but when we returned to the hotel around 6 p.m., nothing had been done. Maintenance then spent nearly two hours trying to repair it without success.

We had also asked Housekeeping to prepare the sofa bed for our daughter, but this was not done either. When they eventually came, they discovered that the sofa bed itself was broken.

After hours of disruption and staff repeatedly coming in and out of our room while we were trying to get ready for dinner, we finally had to request a room change.

Unfortunately, the replacement room had another problem: the window blind was broken and could not be closed. We reported it immediately and were initially told someone would come. After waiting 30 minutes, we were then told there was no technician available. We therefore had to spend our final night with the blind open, affecting both our privacy and our sleep.

One maintenance issue can happen anywhere, but this was a series of problems across two different rooms, combined with poor follow-through after repeatedly reporting them. We lost a significant amount of our limited time in Kingston dealing with issues that should have been addressed before guests were placed in these rooms.

This was far below the standard we expected from a Hilton property and, unfortunately, a very disappointing experience.

El desayuno. Es el peor que hemos tenido en todos los viajes que hemos hecho. Por no hacer no hacían ni leche caliente. Evítalo si puedes en la reserva.

unit was small

Booked a room for 2 adults and a child.
Extra bed was not ready or either been made.
Plugs sockets was not working for microwave and coffee machine.
Attitude of the staff at the check out when we quoted the issues lady at the reception didn't give apologies but tried to argue to us instead.