AYZ Joaquín Pol - Auto check-in property

Hotels
6.1 (2100 reviews)
Calle Joaquín Pol 4 , Madrid , es

listing image 1
Show all photos

Facilities

Non-smoking rooms
Air conditioning
Room service
Non-smoking throughout
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Contactless check-in/check-out
Invoice provided
Guests can opt-out any cleaning services during stay
Guest room sealed after cleaning
See all facilities

Review Highlights

Pros:
Clean and new facilities
Comfortable bedding
Cons:
Poor customer service
Noise issues from other rooms

Categories

Cleanliness
6.81
Mixed sentiment; some positive mentions of cleanliness but also complaints about hairs in beds.
Service
5.78
Negative sentiment regarding service responsiveness and check-in processes.
Location
6.82
Generally good location but can be seen as overpriced for the offerings.
Room Quality
5.77
Complaints about noise and uncomfortable bedding significantly impacted the perception.
Amenities
5.8
Lack of basic amenities like enough towels and hangers led to negative sentiment.
Value for Money
5.26
Perceived as expensive for the quality and services provided.
Food and Beverage
6.31
Not mentioned in reviews; assumed standard quality for this hotel tier.
Overall Experience
6.28
A mix of good and bad experiences, leading to average overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 02:09

Property Description

Modern Accommodations with Free WiFi
Located in the vibrant Fuencarral-El Pardo district, A&Z Joaquín Pol offers contemporary air-conditioned rooms equipped with free WiFi. Relax in comfort surrounded by the convenience of modern amenities.

Convenient Location for Exploring Madrid
Situated within easy reach of major attractions like the Royal Palace and Gran Via, our hotel provides a perfect base for exploring the cultural wonders of Madrid. With key landmarks just a short distance away, make the most of your stay with us.

Peaceful Garden and Non-Smoking Environment
Unwind in our tranquil garden oasis or enjoy a smoke-free environment throughout the property. Experience a peaceful retreat after a day of sightseeing and immerse yourself in a relaxing atmosphere.

Book your stay at A&Z Joaquín Pol - Auto check-in property for a delightful blend of modern comfort and convenience in the heart of Madrid.

Important information:

Any damage or loss to the property caused by guests will incur a charge to the credit card provided at check-in. This credit card will be held at the property until check-out.This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

6.1
Based on 2100 reviews
Cleanliness: 6.81
Service: 5.78
Location: 6.82
Room Quality: 5.77
Amenities: 5.8
Value for Money: 5.26
Food and Beverage: 6.31
Overall Experience: 6.28
E
Enrique • couple • es
10
2026-06-06 • via Nuitee
G
Gustavo Adolfo • solo_traveller • es
10
2026-06-06 • via Nuitee
D
Diana • couple • es
2
Terrible
Pros:

Free water supply

Cons:

It was so dirty. The room was contaminated with cigarette smell. Many bathrooms and all dirty every time. Super far away from the center. No one to contact in case of a problem.

2026-06-06 • via Nuitee
L
Leandro • couple • es
4
2026-06-04 • via Nuitee
T
Thomas Henrique • couple • pt
10
Great.
Pros:

It’s not far from the metro station, good neighbourhood. Easy access to the room.

2026-06-03 • via Nuitee
J
Janela • couple • es
10
2026-06-02 • via Nuitee
Z
zamora garcia • couple • es
1
2026-06-01 • via Nuitee
C
Carlos • solo_traveller • es
2
El servicio de atención al cliente es malisimo, si tienes un problema no te ayudan
Pros:

Estaba limpio

Cons:

Las instalaciones no eran buenas, todo muy chapucero.

2026-05-30 • via Nuitee
R
Roberto Antonio • solo_traveller • co
10
2026-05-30 • via Nuitee
B
bouzambou • solo_traveller • es
5
2026-05-30 • via Nuitee
G
Garcia • solo_traveller • es
1
2026-05-30 • via Nuitee
H
Herzallah • couple • fr
1
Bad
Pros:

Bad

Cons:

Bad

2026-05-29 • via Nuitee
J
julio • couple • pe
10
2026-05-28 • via Nuitee
N
Natalia • couple • es
8
Descanso y confort
Pros:

La ubicación y el precio

Cons:

Más facilidad para hacer la entrada, no tanto código

2026-05-28 • via Nuitee
N
Nuria • couple • es
1
ESTAFADORES
Pros:

Nada, la máquina de agua

Cons:

Que nos robaron 6 euros de la tarjeta

2026-05-28 • via Nuitee
M
Maté Lopez • solo_traveller • es
6
2026-05-27 • via Nuitee
A
Alfredo Ramirez • couple • es
5
Cons:

No me gustó nada porque pagué nunca pude terminar check-in y no pude entrar

2026-05-27 • via Nuitee
C
Cassandra • couple • es
6
El alojamiento bien, tranquilo, pero mejorable en los aspectos arriba mencionados.
Pros:

El estado del alojamiento y su tranquilidad

Cons:

La necesidad expresa de tener que registrar una tarjeta de crédito para depósito y este era requisito indispensable para poder acceder, dado que hasta que no realicé el registro de esta, no te envían la información ni el acceso.
Que no habían alfombras para ducharse individualmente, sino solo la que estaba en el baño que era compartida para todos.
Que a la hora de entrar, tuve que esperar bastante tiempo sin poder acceder al alojamiento porque no explica muy bien el acceso, y no tenia ninguna forma de contactar con alguien, dado que no hay teléfono de información o contacto, sino solo un chat con IA que no resuelve del todo las dudas.

2026-05-26 • via Nuitee
O
Oviedo Miranda • solo_traveller • es
10
Pros:

Todo

2026-05-25 • via Nuitee
E
Erica • solo_traveller • es
10
Lugar muy tranquilo y ordenado
Pros:

La limpieza

Cons:

Poco sitio donde aparcar

2026-05-25 • via Nuitee