Candlewood Suites Collingwood by IHG

Hotels
•
Candlewood Suites
9.1 (336 reviews)
502 Hume Street , Collingwood , CA

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Very clean rooms and bathrooms
Friendly and helpful staff (many reviews)
Well-equipped kitchens in rooms (cookware, fridge, microwave)
Excellent/quiet location and good room layout
Good value for money / cost-benefit
Complimentary coffee in lobby
Cons:
Beds very soft and pillows flat/no shape
Inconsistent service from specific staff member(s); poor handling of some incidents
No breakfast or confusing communication about breakfast
Power outage with no backup generator and poor guest support in that incident
Staff unable/unwilling to mail left-behind items

Categories

Cleanliness
9.5
Multiple guests describe rooms and bathrooms as very clean or 'beyond clean'; one reviewer noted long black hairs around seating area.
Service
8.9
Most comments praise friendly, helpful staff and excellent check-in experiences, but several reviews call out an unfriendly/robotic front-desk agent and poor handling of at least one incident (power outage, luggage handling).
Location
9.5
Location repeatedly called excellent and conveniently close to needs; surprisingly quiet despite proximity to a main road.
Room Quality
7.8
Rooms are described as comfortable, clean, and spacious with well-equipped kitchens, but multiple guests report very soft beds and flat, unsupportive pillows.
Amenities
9.3
Well-equipped kitchens, cookware, fridge, microwave, complimentary lobby coffee and good room layout are highlighted; however several guests noted no formal breakfast service and one review flagged lack of backup power during an outage.
Value for Money
9.4
Guests explicitly praise the hotel as excellent value and a great cost-benefit, with some calling it the best stay in a while.
Food and Beverage
8.4
Multiple mentions that there is no breakfast (or confusion about whether breakfast exists); limited F&B offerings beyond complimentary coffee.
Overall Experience
10
Overall sentiment is highly positive — clean, comfortable rooms, great staff in many instances, and strong recommendations — tempered by a few notable service incidents and a power outage complaint.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:31

Property Description

Convenient Location
Located just 1.6 km from Sunset Point Beach, Candlewood Suites Collingwood offers easy access to popular attractions like Collingwood Eddie Bush Memorial Arena and Blue Mountain Ski Resort.

Modern Amenities
Enjoy a comfortable stay with amenities such as Plunge Aquatic Centre and Craigleith Provincial Park just a short drive away. The hotel also offers proximity to Pretty River Valley Provincial Park for nature enthusiasts.

Easy Accessibility
With Lake Simcoe Regional Airport only 65 km away, guests can easily reach Candlewood Suites Collingwood for a relaxing getaway. Book your stay now for a memorable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.1
Based on 336 reviews
Cleanliness: 9.5
Service: 8.9
Location: 9.5
Room Quality: 7.8
Amenities: 9.3
Value for Money: 9.4
Food and Beverage: 8.4
Overall Experience: 10
S
Sally • couple • ca
10
2026-10-22 • via Nuitee
J
Jeremy • couple • ca
7
Cons:

The bed was very soft and the pillows had no shape at all

2026-10-22 • via Nuitee
S
SHIYAO • couple • ca
9
The hotel itself was great, but the service from this particular staff member was a real letdown.
Pros:

The hotel is relatively new, and everything was clean, modern, and well maintained. The location was also great. Although it’s right next to a main road, the room was surprisingly quiet.

Cons:

We arrived around noon and were told our room wasn’t ready yet. When I asked how long it would take, the front desk staff member said about an hour, so we waited in the lobby. An hour later, she still wouldn’t let us check in. If check-in wasn’t possible until 3 PM, why not tell us that from the beginning? We ended up wasting an hour of our travel time, then had to carry all our luggage back to the car and head to our next destination. She didn’t even offer to store our luggage while we waited. She was so cold and robotic that the interaction made us feel unwelcome. Interestingly, when we returned that evening, a different staff member checked us in and was genuinely friendly and helpful. Unfortunately, we encountered the same unhelpful staff member again at checkout.

2026-10-19 • via Nuitee
D
Dianne • couple • ca
10
Very comfortable. The kitchen was definitely an asset.
Pros:

There was no breakfast.

2026-10-15 • via Nuitee
M
Michelle • couple • ca
10
Pros:

The Service, Room Layout and Beds were great. The best hotel I have stayed in in a while.

2026-10-13 • via Nuitee
M
Margaret • couple • ca
8
Pros:

No breakfast here.

Cons:

The bed wasn’t the best

2026-10-13 • via Nuitee
R
Rita • extended_group • br
10
Recomendo!
Pros:

Excelente hotel, me surpreendi positivamente com a acomodação e staff. Excelente custo benefício, local excelente, tudo perfeito! Cama boa, quarto limpo e amplo. Show de bola!

Cons:

Gostei de tudo

2026-10-12 • via Nuitee
L
Lori • extended_group • ca
9
Pros:

Clean

Cons:

Left behind a couple items and staff said they couldn’t be mailed out

2026-10-07 • via Nuitee
B
Bernhard • couple • de
10
2026-09-14 • via Nuitee
K
Kate • couple • us
10
Nice place, great staff, incredibly quiet.
Pros:

There’s a breakfast??

Cons:

If I had known about the breakfast

2026-09-02 • via Nuitee
D
Daryoush • couple • ca
10
Excellent Hotel & Great Stay!
Pros:

Very clean and comfortable place with a well-equipped kitchen, including cookware, dishes, a fridge, and a microwave. The staff were wonderful, friendly, and very helpful. Overall, it was a great place to stay, and I would definitely recommend it!

Cons:

Nothing!

2026-08-31 • via Nuitee
N
Nichola • couple • ca
7
2026-08-31 • via Nuitee
M
Mike • couple • ca
8
2026-08-23 • via Nuitee
C
Collin • couple • ca
10
2026-08-23 • via Nuitee
J
John • solo_traveller • ca
10
2026-08-22 • via Nuitee
L
Lidia • solo_traveller • ca
9
2026-08-18 • via Nuitee
R
Ruth • solo_traveller • ca
10
Wish I was here longer than one night!!!
Pros:

The staff have been absolutely amazing!!
I had a hiccup which was easily solved by them ❤️
Then I got to my room and it’s beyond clean, beautiful and comfy!!!

Cons:

Not a thing!!!

2026-08-14 • via Nuitee
S
Sheryl • couple • ca
10
2026-08-14 • via Nuitee
T
Tammy • solo_traveller • us
10
2 Nights in Collingwood
Pros:

Lorraine was terrific at check in. The closet area & complimentary coffee in lobby were nice. The bathroom was very clean.

Cons:

Bed was a bit soft. There were long black hairs on the floor around seating area.

2026-08-10 • via Nuitee
R
Roger • couple • ca
10
2026-07-21 • via Nuitee