Hotel Canoe and Suites

Hotels
9.1 (2980 reviews)
600 Banff Avenue , Banff , ca

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Pets allowed
See all facilities

Review Highlights

Pros:
Spacious rooms
Helpful staff
Great location
Good amenities
Cons:
Cleanliness issues
Noisy heating system

Categories

Cleanliness
8.29
Several reviews mentioned cleanliness issues, particularly with the hot pool area and air conditioning.
Service
9.26
Reviews highlighted helpful and friendly staff, contributing to a positive service experience.
Location
9.4
Good location with easy access to the city center and transit options.
Room Quality
9.25
Rooms are spacious and nicely decorated, although there were minor complaints about bedding.
Amenities
9.18
Facilities such as hot pools and the cafe received positive feedback, despite some cleanliness concerns.
Value for Money
8.74
Some guests felt the value was compromised due to noted cleanliness issues.
Food and Beverage
9.29
The restaurant connected to the hotel was praised for quality.
Overall Experience
9.36
Overall satisfaction was very high, with many guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-05 00:29

Property Description

Luxurious Accommodation

Hotel Canoe and Suites offers 4-star air-conditioned rooms with free WiFi, each featuring a private bathroom and stunning mountain views from a balcony. Enjoy the convenience of a kettle, flat-screen TV, and free toiletries in every room.

Convenient Location

Located near popular attractions like The Whyte Museum and Banff Park Museum, this non-smoking property provides easy access to explore the beauty of Banff. The attentive staff is ready to assist you at any time, ensuring a memorable stay.

Exceptional Service

With a restaurant on-site and guidance available at the reception, Hotel Canoe and Suites prioritizes your comfort and satisfaction throughout your visit. Book now to experience a blend of luxury and convenience in Banff.

Important information:

Bookings of 3 rooms or more will be classed as a group reservation and charged a 1 night plus tax as a deposit. A group cancelation policy of 30 days prior arrival will be applicable. Changes or cancelations will need to be made at least 30 days in advance or the 1 night deposit will be forfeited. There must be a name attached to each room.This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.1
Based on 2980 reviews
Cleanliness: 8.29
Service: 9.26
Location: 9.4
Room Quality: 9.25
Amenities: 9.18
Value for Money: 8.74
Food and Beverage: 9.29
Overall Experience: 9.36
L
Louise extended_group gb
8
Great hotel, restaurant and location
Pros:

Hot pools and views of the mountain. Their restaurant serves the most fabulous food and thoroughly enjoyed the relaxed but vibrant feel.

Cons:

They should have coffee and tea in the rooms without being required to request what coffee and tea you require each day. Picking this up from reception I felt was not aligned with the cost of the rooms and I felt should have been automatically included in the room.

2026-08-08 via Nuitee
E
Elizabeth family_with_children pa
9
Muy divertido y espectacular.
Pros:

El Canoe es un hotel muy cómodo, moderno y buena atención, recamaras cómodas y modernas.
Puedes caminar al centro de Banff te toma 15 minutos y tienes la opción de tomar el bus que para frente al hotel. El hotel te obsequia tickets para el autobus.
Me encanta la terraza frontal que tiene el hotel.

Cons:

No hubo nada que no me gustara

2026-08-07 via Nuitee
M
Matthieu family_with_children gb
8
Clean comfy modern hotel
Pros:

Modern spacious rooms. Kitchenette perfect, bathroom nice. Hot pool/spa was great.

Cons:

Shower flow rate was very poor given the lovely shower. AC was very noisy, it was either very noisy blowing full or off. I’d expect a in room AC system with 24/7 climate control in a new hotel. I would also expect smart tv to be able to watch YouTube/netflix (own accounts) to unwind in the evening. A small gym to row/weights. Tea/coffee having to ask is very clumsy we want tea/coffee when we want it not have to plan it when on holiday. - just small improvements but overall very happy.

2026-08-06 via Nuitee
A
Andrew extended_group au
10
2026-08-05 via Nuitee
S
Sylvie solo_traveller fr
6
Pros:

localisation ++un peu en retrait du centre evite d'etre en plein bruit car très animé
j avais choisi pour la vue cette chambre appellée soit disant suite... juste un canapé en plus du lit très cher!! ne le mérite pas

a plus de 800 dollard canadien même pas une bouteille d'eau dans la chambre
café distribué au compte goutte
micro onde dans la chambre ? pour quoi faire il n'y a même pas une petite cuillère!

Cons:

la climatisation hyper bruyante impossible de la laisser marcher la nuit...personnel peut réactif sur le sujet à part proposer de la couper...merci!

2026-08-04 via Nuitee
I
IRINA solo_traveller ru
9
Pros:

Расположение удобное, номер просторный, балкон большой, вид на горы.

Cons:

Парковка - нижкий потолок, багажник не мог открыться полностью, потом были проблемы с закрыванием.

2026-08-04 via Nuitee
R
Roy family_with_children il
9
Recommended 👍🏼
Pros:

Clean, comfortable & well maintained 👌🏼

2026-08-04 via Nuitee
A
Akash extended_group us
10
2026-08-04 via Nuitee
R
Renee family_with_children us
7
The staff and the overall facilities were amazing, but for the price, I expected better beds.
Pros:

The room was nice, the balcony was wonderful, the shower and the bathroom was great, and we loved the hot tubs. The staff were all very nice and helpful. The fast breakfast options at Sudden Sally's were all really delicious, and the breakfast prices were fair.

Cons:

The bed was not very comfortable. There was some sort of cover on the mattress that was loud when people were moving around in their sleep. The bed was just not very soft. We stayed for five nights, so that got to be long on an uncomfortable bed.

2026-08-03 via Nuitee
K
Kimberly couple us
9
2026-08-03 via Nuitee
T
Thomas couple ca
9
2026-08-02 via Nuitee
J
Joseph couple gb
8
2026-08-02 via Nuitee
P
Patrizia solo_traveller us
10
Absolutely loved it!
Pros:

Perfect location for exploring Banff. The hotel provides complimentary bus passes for the entire stay, and the bus stop is conveniently located just outside. The staff are exceptionally friendly and helpful, always ready to assist with tourist information and bookings. The hotel appears to have been recently renovated and is beautifully designed. The breakfast is outstanding. We absolutely loved our stay and would highly recommend it!

2026-08-02 via Nuitee
P
Pricilla extended_group ca
10
Happy stay
Pros:

Helpful staff. Fulfilled senior friendly request regarding room close to elevator and shower chair. Flexibility to go to hot pool from either hotel based on proximity. Good location for lakes/canyon or shopping in town through transit

Cons:

Piles of dirty towels left in the room after room clean up. Need to call front desk on that to pick that up.

2026-07-26 via Nuitee
C
Chris couple us
9
Pros:

Very nice restaurant. Casual, good menu, reasonable prices.

Cons:

It's a bit far from town, but the public bus worked well.

2026-07-25 via Nuitee
K
Kathryn extended_group us
10
2026-07-25 via Nuitee
C
Charlotte couple ca
10
2026-07-25 via Nuitee
J
Joyce family_with_children nl
10
2026-07-24 via Nuitee
Y
YuLun family_with_children tw
9
2026-07-24 via Nuitee
W
Wojciech family_with_children pl
9
Jeżeli Banff to tutaj
Pros:

Lokalizacja hotelu bardzo dobra - w mieście, ale poza ścisłym centrum. Cisza, a jednocześnie łatwo wskoczyć na autostradę w kierunku turystycznych atrakcji. Naprzeciwko znajduje się przystanek autobusowy, a hotel zapewnia bezpłatne przejazdy.

Pokoje przestronne i komfortowe, a klimatyzacja działała sprawnie i była dobrze utrzymana.

Personel hotelu oraz restauracji 10/10. Wszystkie nasze prośby były realizowane życzliwie i z dużym zaangażowaniem, co znacząco wpłynęło na komfort pobytu.

Miłym dodatkiem jest coffee shop w hotelowym lobby – świetne miejsce na szybką poranną kawę.

Cały pobyt oceniamy bardzo pozytywnie. Wyjechaliśmy wypoczęci i zrelaksowani.

Cons:

Niewielki wybór dla osób preferujących zdrowe, małokaloryczne śniadania.

2026-07-24 via Nuitee