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Facilities
Property facilities
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Electric bicycle charging station
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Parking
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Non-smoking rooms
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Restaurant
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Room service
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Terrace
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Family rooms
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Pets allowed
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Non-smoking throughout
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Private check-in/check-out
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Shared lounge/TV area
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Concierge service
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Allergy-free room
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Kid meals
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Outdoor furniture
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Coffee Shop on site
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Pet bowls
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Pet basket
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Staff adhere to local safety protocols
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Key access
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Food delivered to guest room
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CCTV outside property
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24-hour security
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Delivered food - securely covered
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Mobile app for room service
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Golfing on site
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Self parking (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Japanese garden
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Electric bicycle charging station
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Vegetarian menu options available
Review Highlights
Categories
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Property Description
Unique Blend of History and Modernity
Step into the charm of a 1848 townhouse now transformed into New Holgate, where raw elements meet vibrant colors in 12 stylish en suite rooms.
Convenient Location
Situated a mere 10-minute walk from the historic city center, explore York's iconic landmarks like the City Walls and York Minster with ease.
Sophisticated Dining and Lounge Areas
Indulge in exquisite dining and unwind in the Whiskey Lounge, adding a touch of luxury to your stay.
Book now to experience the perfect blend of history, style, and convenience at New Holgate.
No group bookings are taken, unless prior arrangements have been made directly with the hotel management.
Check-in time indication is required on booking - the latest being 20:00 hours, unless prior arrangements are made for key entry.
Please note the property dining room has reduced capacity due to social distancing. Some rooms will be offered a tray service delivered to the rooms.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.
Property Policies
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Groups
When booking more than 3 rooms, different policies and additional supplements may apply.
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Pets
Pets are allowed on request. Charges may be applicable.
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Internet
WiFi is available in the hotel rooms and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for £30 per person per night when using an available cot.
People no matter the age stay for £30 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. -
Parking
Private parking is possible on site (reservation is needed) and costs GBP 15 per day.
Location
Guest Reviews
I'd like to start this by saying that the staff was very welcoming and nice.
However, the list of extras that this hotel requires is quite long and we did not expect it at all. First of all, it is labelled as dog friendly, however you cannot select on booking that you have a dog. We found out the night before via a phone call that we would require 30 pounds extra a night if we had brought our dog.
In regards to the room, the pictures are very misleading. The room is small and the bathroom door keeps open and has no lock, providing complete lack of privacy. In particuliar, the bathroom in our room was right opposite a window that is facing the car park and a street with costant flow of people, were people could easily see you while doing your business.
Furthermore, we noted that the bedside tables have no handles on the draws making them quite hard to open.
Parking in the hotel is 20 pounds per night, as advertised on booking.com, and there are very little alternative options of parking around the hotel.
We did not appreciate being asked about the time of our arrival the day before, which was accepted on the phone call, only to be told when we did arrive that to check in an hour earlier we would have had to pay an additional 20 pounds. We ended up walking to central York during that time, only to realise that with reduced mobility (my partner is pregnant) we were around 30 mins from the main streets.
Nonetheless, we were disappointed by the lack of milk provided in the bedroom. This was available for free only in the downstairs kitchen, with nowhere to keep it in the room in absence of a fridge.
Eventually, we booked for 2 nights but we left after one.
Decor and location
Lovely clean period property
Excellent staff and excellent breakfast..
Bed was too small, my wife slept on the couch. Parking was too expensive and excessive charge for our pet to stay.
Clean and welcoming
It was very hot during our stay and we could only open the windows 10cms
Location was good, bed comfy.
valve for money, I thought £20 for parking your car and £19 for breakfast was expensive on top of the room rate and the bathroom very small
Location
Facilities
Staff
Barking dog all night. Complained had an apology from owner will talk to staff, staff said will talk to owner but guests should have been spoken to dog owners at the time.
All of it!
The road leading up to the car park!
It is a beautiful little boutique hotel and the service is excellent. The person who booked me in on reception (I think her name was Grace or Natalie- it is whoever was on reception 3 June at 7pm-ish) gave me such a warm welcome and was so helpful. I love that you can get fresh milk and water, and that you are shown to your room. It is also in a fantastic location
I had to leave before 8, so I missed breakfast :(
Great location, had a lovely large room which was very comfortable and clean.
The location of New Holgate suited us perfectly. Firstly it’s easy to locate, has excellent parking and is only a short walk into the centre of York. The hotel has been subject to a recent refit, which is of a high standard. The staff were excellent and extremely friendly and approachable. A good selection of breakfast options were provided and a system of pre-ordering resulted in a speedy service at breakfast time. Also
We arrived late afternoon on a bank holiday afternoon so were required to self check in. This was made clear in the comm’s from the hotel and we understood the logic on the day, so it’s only a very minor niggle.
First morning breakfast was excellent but second morning, by different staff, was not so well cooked and had some elements missing. Check-in person was very helpful, but we did not see her again.
Access to room (with suitcases) was via 3 flight of steep stairs. The check-in lady helped, i got my cases down by myself to check out. The room was very small and the ensuite was tiny with very little space for any soap/shampoo/cosmetics.
Breakfast was lovely served fresh and hot good choice and nicely presented staff very helpful , room was comfortable and clean highly recommend x
Great location near to the centre and near the racecourse which was the main reason for our trip.
Room was lovely and clean just a little small and no storage for your clothes. We were on the ground floor which was ideal. We had the breakfast on one morning and it was lovely.
The location, building and staff were brilliant.
Nothing.
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