Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Central location
Comfortable rooms
Good room cleanliness
Cons:
Rude staff
Poor breakfast quality
Noise issues

Categories

Cleanliness
7.86
Some reviews mention issues with cleanliness and maintenance, particularly regarding no room cleaning during the stay.
Service
8.33
Mixed sentiments about service quality; some found it lacking and rude, but others noted good reception.
Location
8.87
Many reviews highlight the central location as a strong advantage.
Room Quality
7.82
Positive sentiment on comfort, but concerns about noise and issues with functionalities like air conditioning.
Amenities
7.35
Limited positive comments, with concerns about quality of breakfast and facilities.
Value for Money
8.31
Some reviews agree the rooms match the price, but others argue they expected more based on star rating.
Food and Beverage
6.86
Frequent complaints about the breakfast quality and variety.
Overall Experience
7.83
Overall mixed experience, with highlights in location but significant negatives in service and food.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-15 15:28

Property Description

Luxurious Accommodation: Enjoy 5-star comfort and convenience at Balmoral Plaza Hotel near Ukumari Zoo in Pereira.

Exquisite Dining: Indulge in an à la carte, American, or vegetarian breakfast at our on-site restaurant.

Prime Location: Explore nearby attractions like Cathedral of Our Lady of Poverty and Pereira's Bolivar Square from our convenient location.

To experience luxury and convenience in Pereira, book your stay at Balmoral Plaza Hotel today!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.9
Based on 875 reviews
Cleanliness: 7.86
Service: 8.33
Location: 8.87
Room Quality: 7.82
Amenities: 7.35
Value for Money: 8.31
Food and Beverage: 6.86
Overall Experience: 7.83
N
Nelson David • family_with_children • co
10
2026-07-21 • via Nuitee
J
jthfla • couple • us
9
Very nice centrally located hotel with friendly staff
Pros:

Very close to the central park. Was able to walk to restaurants nearby.

Cons:

There's a sports bar behind the property that is open late,and you can hear the noise. There are lots of homeless people sleeping in the street, not too far down the road. They don't bother anyone, but some people may not like that.

2026-07-20 • via Nuitee
F
Franklin Mauricio • couple • co
10
Buen hotel en la ciudad
Pros:

La habitación muy linda, amplia, limpia, segura

2026-07-20 • via Nuitee
J
JUAN CARLOS • solo_traveller • cl
9
comfort
Pros:

el lugar y las instalaciones

Cons:

el desayuno se podría mejor

2026-07-18 • via Nuitee
G
Guillermo • solo_traveller • co
8
2026-07-17 • via Nuitee
C
Cristian Andres • solo_traveller • co
8
2026-07-13 • via Nuitee
M
Manuel • solo_traveller • ve
10
2026-07-12 • via Nuitee
M
Marina • solo_traveller • it
7
Pros:

L'ubicazione del hotel.

Cons:

L'ubicazione del aria condizionata. La porta del bagno troppo pesante . Non ce frigorifero

2026-07-11 • via Nuitee
A
Agata • couple • pl
1
2026-07-10 • via Nuitee
M
Mayra Alejandra • solo_traveller • co
8
2026-07-09 • via Nuitee
T
Tatiana • solo_traveller • co
10
2026-07-08 • via Nuitee
Y
Yoliset Cristina • solo_traveller • co
8
2026-07-08 • via Nuitee
C
Contreras • solo_traveller • co
10
Recomendado
Pros:

Instalaciones muy cómodas,muy tranquilo el lugar

Cons:

N/A

2026-07-08 • via Nuitee
Y
Yepes-Arbelaez • solo_traveller • co
6
Pros:

Ubicación

Cons:

Mala atención del personal y las instalaciones no tienen buen mantenimiento.

2026-07-06 • via Nuitee
W
Wojciech • solo_traveller • de
8
2026-07-05 • via Nuitee
J
Javi • solo_traveller • es
10
Pros:

Está muy bien!

Cons:

El aire acondicionado

2026-07-05 • via Nuitee
M
maria angelica • extended_group • co
10
Comodo, limpio y tranquilo
Pros:

Me gustó la ubicación, a pocos metros de la catedral, comercio y estacionamiento público

2026-07-03 • via Nuitee
D
Daniela • couple • co
9
Cómoda y buena.
Pros:

Todo estaba muy bien, incluyendo los desayunos.

Cons:

Me quedé dos días, y cuando le hicieron aseo a la habitación solo dejaron una toalla, cuando éramos dos personas.

2026-06-30 • via Nuitee
J
juan nicolas • extended_group • co
10
Excelente hotel en zona central de la ciudad
Pros:

La atención, las camas, el aseo

Cons:

No encontré nada que no le
Gustara, recomiendo

2026-06-29 • via Nuitee
E
Edwar • solo_traveller • co
10
2026-06-26 • via Nuitee