Casa Charlotte - Alma Hotels

Hotels
8.8 (203 reviews)
432 Calle 20 , Santa Marta , co

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Facilities

Non-smoking rooms
Air conditioning
Room service
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
Tour desk
Hot tub/Jacuzzi
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Varied breakfast options
Cons:
Cleanliness issues
Security concerns
Inconvenient amenities

Categories

Cleanliness
7.9
Concerns about cleanliness with reports of a dirty jacuzzi and presence of pests.
Service
9.9
Staff described as exceptionally friendly and helpful throughout various reviews.
Location
8.4
Generally good location, although some reviews indicate it is less favorable than other nearby options.
Room Quality
8.4
Rooms reported as clean and spacious, but issues with maintenance and one review highlighted security concerns.
Amenities
8.4
Amenities are generally well-rated, but some guests reported that the pool was out of service.
Value for Money
8.9
Overall value highlighted as good, though individual complaints about specific issues may affect perception.
Food and Beverage
9.4
Breakfast and food options positively noted, with specific mentions of variety and quality.
Overall Experience
9.1
Most guests had a pleasant stay, but issues with cleanliness and security affected overall ratings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 06:44

Property Description

Central Location in Santa Marta
Casa Charlotte - Alma Hotels is conveniently situated in the heart of Santa Marta, just 500 meters from Bahía de Santa Marta Beach. Guests can easily explore popular attractions such as Santa Marta Gold Museum and Simon Bolivar Park, all within walking distance from the hotel.

Comfortable Accommodation with Modern Amenities
The 4-star hotel offers well-equipped rooms with flat-screen TVs and cozy bed linen. Some rooms even feature a picturesque garden view, providing a tranquil setting for guests to relax and unwind after a day of sightseeing.

Convenient Services and Facilities
Guests can enjoy the convenience of a shared kitchen, room service, and complimentary WiFi during their stay. For those arriving by air, the hotel provides a paid airport shuttle service for a hassle-free journey to and from Simón Bolívar International Airport.

Ready to experience the charm of Casa Charlotte - Alma Hotels? Book your stay now and make unforgettable memories in Santa Marta!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.8
Based on 203 reviews
Cleanliness: 7.9
Service: 9.9
Location: 8.4
Room Quality: 8.4
Amenities: 8.4
Value for Money: 8.9
Food and Beverage: 9.4
Overall Experience: 9.1
I
Insaugarat • couple • ar
10
2026-05-30 • via Nuitee
I
Insaugarat • couple • ar
10
Pros:

Excelente lugar. Rosi nos atendió de diez y preparó los mejores desayunos. Recomiendo!!

2026-05-30 • via Nuitee
M
MANUELA • solo_traveller • co
9
Comodo
Pros:

Me encantó la atención del personal, siempre muy diligentes y dispuestos a atender cualquier duda o inconveniente que se pudiera presentar

Cons:

Las cortinas son oscuras, sin embargo, trasnpasa un poco la luz y es incómodo

2026-05-26 • via Nuitee
N
Nieto • couple • co
10
2026-05-25 • via Nuitee
C
Corentin • couple • fr
10
2026-05-24 • via Nuitee
M
María Fernanda • solo_traveller • co
10
Pros:

Divino el hotel. La ubicación a dos minutos caminando hacia el parque de los novios. La cama cómoda, el baño muy limpio. Muy lindo en general. Ana quién nos atendió muy amable. Gracias!! 😌

2026-05-23 • via Nuitee
E
Emiliano • extended_group • co
10
2026-05-18 • via Nuitee
E
Emiliano • couple • co
10
2026-05-18 • via Nuitee
E
Emiliano • couple • co
10
Excelente
Pros:

La atención de todos

Cons:

Todo me gustó

2026-05-18 • via Nuitee
T
Torres • extended_group • co
1
Pros:

Me cobraron de demás. El pago era por 203.00 COP y me cobraron 242.000 COP y no querían que pagara por medio de Booking

2026-05-14 • via Nuitee
J
Jorge • solo_traveller • co
1
2026-05-02 • via Nuitee
M
Micha • solo_traveller • de
10
Pros:

Ich war das zweite Mal hier es ist einfach wunderschön kleines schnuckeliges Hotel mit 4 Zimmern. Wunderschöner Innenhof tolle geräumige Zimmer bequeme Betten. Ich werde auf jeden Fall wieder kommen.

Cons:

Leider gibt es wenig Wasserdruck was aber dem alten Gebäude geschuldet ist.

2026-04-27 • via Nuitee
M
maria • couple • co
9
2026-04-24 • via Nuitee
L
Luis • couple • pa
10
2026-04-17 • via Nuitee
J
Jiménez • couple • es
10
Pros:

Rosi es encantadora, un amor de persona, una se siente como en casa con ella, muy linda!!! y hace los desayunos muy ricos

2026-04-13 • via Nuitee
A
Armadno • family_with_children • co
10
2026-04-08 • via Nuitee
E
Eduardo • family_with_children • co
10
Pros:

Súper cómodo, hermoso y muy atento el personal.

2026-04-04 • via Nuitee
M
Mailyn • family_with_children • co
10
Lindoooooo!!!
Pros:

Excelente desayunar en la terraza, me encantó.

2026-04-04 • via Nuitee
V
Vargas • extended_group • co
10
Hermoso.
Pros:

Está cerca de la bahía, me encantó.

2026-04-03 • via Nuitee
L
Laluna • solo_traveller • de
9
Angenehme Erfahrung um den Urlaub abzurunden.
Pros:

Sehr schön eingerichtet, angenehme Atmosphäre. Das Frühstück war lecker das Personal freundlich und die Küche war immer zugänglich um sich selber auch was zubereiten zu können.

Cons:

Ein Wasserkocher, Feuerzeug für den Herd wären super gewesen.

2026-04-02 • via Nuitee