Mercure Paignton Hotel

Hotels
•
Mercure
8.5 (5419 reviews)
Esplanade Road 22 , Paignton , GB

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Food quality issues
Cleanliness concerns

Categories

Cleanliness
7.71
Instances of poor service during breakfast and cleanliness were mentioned, affecting the overall perception.
Service
9.18
Staff were generally described as friendly and accommodating, contributing positively to the experience.
Location
9.22
The hotel's location received positive feedback for convenience and proximity to attractions.
Room Quality
8.67
Rooms were generally well-regarded, although some concerns about mattress comfort were noted.
Amenities
8.7
General satisfaction with amenities; however, suggestions for improvement were made.
Value for Money
8.66
Guests felt the pricing was fair considering the service and offerings.
Food and Beverage
7.21
Mixed reviews; breakfast quality was highlighted as needing improvement, affecting overall dining satisfaction.
Overall Experience
8.68
Overall experience was positive despite some reported issues; guests expressed intentions to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 00:48

Property Description

Luxurious Beachfront Stay

Modern Amenities: Enjoy a fitness centre, terrace, and on-site restaurant. Benefit from room service, a 24-hour front desk, and free WiFi throughout the property.

Comfortable Rooms: Relax in rooms with a desk, flat-screen TV, private bathroom, and scenic sea views available. Each room includes a safety deposit box, bed linen, towels, wardrobe, and kettle.

Prime Location: Explore Paignton Beach, Preston Sands Beach, and Goodrington Sands Beach just moments away. Conveniently located near Exeter International Airport.

Experience the ultimate seaside getaway at Mercure Paignton Hotel. Book now for a memorable stay!

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.5
Based on 5419 reviews
Cleanliness: 7.71
Service: 9.18
Location: 9.22
Room Quality: 8.67
Amenities: 8.7
Value for Money: 8.66
Food and Beverage: 7.21
Overall Experience: 8.68
E
Edmands • couple • gb
8
Very good
2026-09-19 • via Nuitee
S
Susan • couple • gb
9
Very good modern hotel in excellent location.
Pros:

On arrival we were pleasantly surprised, the hotel looked very modern, clean, inviting. Our room was ready at 3pm. The room was clean, nice bedding, clean towels each day (stayed 3 nights). We chose a superior privilege room because we liked the idea of extras being included. The full length windows made the room bright and we had a good full sea view.
Good selection of food at breakfast.

Cons:

Sadly, there were numerous things that were not as expected.
Tea bags, milk and sugar were not regularly replenished. I had to ask each day for items that should have been replaced .
Bottled water and can of soft drink not replenished.
Hair conditioner bottle was empty on arrival, it remained empty for the whole 3 days of our stay.
Tissue box empty with just one tissue on top. (Replaced the following day).
Courtesy pack (cotton buds, cotton wool pad) not replenished.
I asked the room cleaner for items that were required but she didn’t seem to understand my request.
I spoke with reception who apologised but nothing was rectified.
Disappointed as we did not receive the ‘privileges’ advertised and paid for.

2026-09-19 • via Nuitee
J
John • couple • gb
6
Much was good but the poor quality of food dragged down the overall satisfaction levels
Pros:

The variety of breakfast food was good, the quality of food less so. The room accommodation was excellent and the standard of cleanliness throughout admirable.

Cons:

The lack of a bath. Everything about the evening dining experience - very poor quality food, a limited choice, no variety of accompaniments and no fresh vegetables or potatoes.Although the staff did thwie best there was an insufficient number on duty and there was no visible sign of leadership or basic training.

2026-09-19 • via Nuitee
D
Deborah • couple • gb
9
Pros:

Excellent location

2026-09-19 • via Nuitee
L
Liz • couple • gb
7
Great hotel in a wonderful location
Pros:

Great location and very clean

Cons:

We asked for a sea view but got a disabled room

2026-09-19 • via Nuitee
M
Michelle • couple • gb
7
Quick stop off in a tired coastal resort
Pros:

Easy location with parking

Cons:

Room was dusty and shower was tired, Fridge didn’t work

2026-09-18 • via Nuitee
P
priscilla • solo_traveller • gb
8
Pros:

Nice room. Fridge

Cons:

Fridge not very good.

2026-09-18 • via Nuitee
P
priscilla • solo_traveller • gb
8
Cons:

Fridge did not work properly air-conditioning did not work properly.

2026-09-18 • via Nuitee
J
Joanne • solo_traveller • gb
10
Pros:

Everything

2026-09-18 • via Nuitee
C
Charles • solo_traveller • us
9
Would return
Pros:

Modern, bright and very up to date.

Cons:

Very dirty ocean view windows

2026-09-17 • via Nuitee
R
Roger • couple • gb
8
Room very good and always cleaned and tied every morning to a high standard.
Pros:

Breakfast very good plenty of joice.

Cons:

Evening meals no so good, also when coach party’s having evening meals. The hotel staff clearing away the plates and food and had an empty table in the Center of where we were sitting and scraping off plates etc. it was disgusting and should have been done in the kitchen not in the restaurant .

2026-09-17 • via Nuitee
H
Heather • solo_traveller • gb
8
2026-09-17 • via Nuitee
A
Andrew • solo_traveller • gb
10
2026-09-16 • via Nuitee
J
Jemma • solo_traveller • gb
3
Poor service
Pros:

Rooms are lovely. Great location

Cons:

Arrived got served a glass of wine in pint glass as out of glasses told couldn't have dinner as to busy. After arguing got told to come at 8.30 but order by 8.45 even though restaurant says 10 pm close. However locals walked straight in and heard staff say if anyone asks you booked.

2026-09-16 • via Nuitee
A
Ahmad • solo_traveller • gb
10
2026-09-15 • via Nuitee
K
Krystle • couple • gb
7
2026-09-15 • via Nuitee
C
Corderoy • solo_traveller • gb
10
2026-09-15 • via Nuitee
R
Roger • couple • gb
7
Spoilt by poor sleep. Otherwise very pleasant with good friendly service
Pros:

Breakfast buffet

Cons:

Bedroom top hot ar night. 19° is too hot for nighttime I like a bedroom around 16°.
Very poor choice of vegetarian meals. The menu did not change for our second night. I don't like risotto had to choose squash curry twice.
Only one coffee machine meant queues at Breakfast. Then the cups were very small.

2026-09-15 • via Nuitee
N
Nicholas • couple • gb
9
Very comfortable rooms and friendly helpful staff
Pros:

Location is good. beds are comfortable

Cons:

Only one coffee machine at breakfast which causes backlogs at busy periods

2026-09-14 • via Nuitee
A
Alan • couple • gb
8
Enjoyable.
Pros:

Modern, clean. Lovely terrace.

Cons:

Limited car parking.
Had to park at Ibis.

2026-09-14 • via Nuitee