Facilities

WiFi available
Free WiFi
Air conditioning
24-hour front desk
Restaurant
Lift / Elevator
Airport shuttle
Bar
Adult only
Airport drop off
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Cons:
Small room sizes
Lack of privacy
Payment issues at breakfast

Categories

Cleanliness
7.18
While the reviews mention that the hotel is clean, there are complaints about small rooms and some issues with cleanliness in certain areas.
Service
9.15
The staff received praise for their outstanding customer service and friendliness.
Location
9.19
Multiple reviews highlight the great location, with easy access to various attractions.
Room Quality
6.64
Several reviews mention issues with room size, lack of windows, and privacy concerns.
Amenities
8.17
Amenities were mentioned positively in some reviews but some guests expressed dissatisfaction regarding the bar hours.
Value for Money
8.13
Guests felt that overall, the price was reasonable for the services offered.
Food and Beverage
8.18
The breakfast was praised, but there were payment issues that affected the experience.
Overall Experience
8.15
General consensus seems to reflect satisfaction, with specific aspects cited positively as well as areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 18:03

Property Description

Prime Location in El Poblado District
Hotel Helene, ideally situated in the vibrant El Poblado district, offers proximity to popular parks and attractions like El Poblado Park, Lleras Park, and Laureles Park.

Convenient Amenities
Guests can enjoy a comfortable stay with our 24-hour front desk, on-site restaurant, and rooms equipped with flat-screen TVs. Stay connected with free WiFi access, and select rooms even feature a charming balcony for relaxation.

Nearby Attractions
Explore nearby attractions such as Plaza de Toros La Macarena and Explora Park, or venture a bit further to Parque de las Aguas Waterpark and Linear Park President. With the Olaya Herrera Airport just 3 km away, your travel convenience is ensured.

Ready to experience the best of Medellín? Book your stay at Hotel Helene now!

Important information:

The hotel is located a few blocks from the pink zone of the city of Medellin "El Poblado".Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.1
Based on 241 reviews
Cleanliness: 7.18
Service: 9.15
Location: 9.19
Room Quality: 6.64
Amenities: 8.17
Value for Money: 8.13
Food and Beverage: 8.18
Overall Experience: 8.15
J
Jhon • couple • co
10
-
Pros:

Location is perfect

Cons:

-

2026-06-14 • via Nuitee
A
Alejandro • solo_traveller • co
10
2026-06-11 • via Nuitee
M
Mano • solo_traveller • ch
9
2026-06-08 • via Nuitee
Z
zachary • couple • au
10
10/10 would return ☺️🇦🇺
Pros:

The friendly staff☺️

2026-05-28 • via Nuitee
C
Cristian.garciab • extended_group • co
9
Pros:

Excelente ubicación, vista espectacular, el servicio increíble .. sin embargo el ruido puede incomodar un poco, no es tan grave pero es bueno tenerlo en consideración por si se desea descansar.

Cons:

El ruido pero no es tan grave

2026-05-16 • via Nuitee
P
Pendola • couple • ar
10
Pros:

A destacar: el personal! Siempre con una sonrisa, dispuestos a recomendar y ayudarnos en todo lo que necesitáramos. Nos sentimos muy cómodos. Desayuno 10/10 y ubicación perfecta

2026-05-16 • via Nuitee
J
Jorge • couple • us
10
Comfortable
Pros:

Location was great

Cons:

Bathroom only had glass dividing room and shower… did not look like what was on site

2026-04-29 • via Nuitee
A
Alexandra • solo_traveller • ec
10
na
Pros:

na

Cons:

na

2026-04-20 • via Nuitee
S
Salas • solo_traveller • cr
10
Pros:

Ubicación y amabilidad del personal

2026-04-17 • via Nuitee
A
Andressa • extended_group • br
8
Pros:

A localização é excelente.

Cons:

O banheiro e o box eram de vidro, não tinha privacidade.

2026-04-16 • via Nuitee
M
Melania • couple • es
9
2026-04-13 • via Nuitee
S
Sharon Vanessa • extended_group • ae
10
Acogedor, buenas instalaciones, muy buena locacion
Pros:

Excelente ubicacion
Comodas habitaciones, muy acogedor
Hermoso lugar a sus alrededores
Buenas instalaciones
Buen personal

Cons:

Variedad en el desayuno

2026-04-11 • via Nuitee
A
Abbes • couple • lu
7
2026-04-09 • via Nuitee
J
José Manuel • extended_group • es
7
2026-04-06 • via Nuitee
J
Javier • couple • es
4
Buena ubicación pero habitaciones ruidosas
Pros:

La ubicación

Cons:

Eran habitaciones bastante ruidosas
No tuvimos servicio de limpieza en ninguna de las dos habitaciones

2026-03-29 • via Nuitee
H
Henry757 • couple • us
7
2026-03-26 • via Nuitee
G
GAITANTZIS • couple • us
8
2026-03-23 • via Nuitee
N
Natalia • couple • pl
10
Pros:

Hotel zlokalizowany w najbezpieczniejszej dzielnicy Medellin. Wokół dużo restauracji, barów i sklepów, oraz pralnia. W pokoju było czysto. Obiekt spełnił nasze wymagania. Bardzo dobre śniadania i świetna obsługa personelu.

2026-03-21 • via Nuitee
P
Paolo • solo_traveller • it
9
Ambiente accogliente e familiare
Pros:

Posizione ottima

Cons:

Stanza un poco piccola

2026-03-19 • via Nuitee
C
Christian • couple • pe
10
Pros:

La ubicación, la limpieza, la excelente atención durante todo el día

2026-03-17 • via Nuitee