The Municipal Hotel Liverpool - MGallery Collection

Hotels
•
MGallery
8.8 (6432 reviews)
Municipal Building Dale Street , Liverpool , gb

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Beautifully decorated for X-mas
Attentive and friendly staff
Spacious and clean suites
Great location for shopping
Cons:
Drinks are pricey
Breakfast options could be improved
Room size disappointing for 5-star pricing

Categories

Cleanliness
9.03
The reviews mentioned that the suite was spacious and clean, and the hotel was clean all over.
Service
9.5
The staff were described as attentive, friendly, and helpful, going above and beyond.
Location
9.54
The hotel is in a fantastic location, ideal for shopping and dining.
Room Quality
7.99
While the room was described as comfortable and clean, there were comments about the size being underwhelming for a 5-star hotel.
Amenities
8.52
The bar area was stunning, although some improvements could be made in the non-alcoholic beverage selection.
Value for Money
7.98
Comments indicated that the pricing may not match the expectations for a 5-star hotel experience.
Food and Beverage
8.53
The breakfast options were deemed limited, but specific items such as the omelette received high praise.
Overall Experience
9.3
Guests felt welcomed and had a wonderful stay, mentioning the festive atmosphere and overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-27 13:13

Property Description

Luxurious Amenities and Services
Experience the epitome of luxury at The Municipal Hotel Liverpool - MGallery with air-conditioned rooms, room service, and a concierge service.

Dining and Entertainment
Indulge in a delightful culinary experience at the on-site restaurant and bar, offering buffet, à la carte, and continental breakfast options.

Prime Location
Situated in the heart of Liverpool, this hotel is just steps away from Royal Court Theatre and other iconic attractions like Liver Building and Albert Dock. Book your stay now at The Municipal Hotel Liverpool - MGallery for an unforgettable experience.

Important information:

Please note that the spa is for adults only, aged 18 and over.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LPL

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

Location

Property Video

Guest Reviews

8.8
Based on 6432 reviews
Cleanliness: 9.03
Service: 9.5
Location: 9.54
Room Quality: 7.99
Amenities: 8.52
Value for Money: 7.98
Food and Beverage: 8.53
Overall Experience: 9.3
K
Katie • couple • ie
10
2026-06-13 • via Nuitee
M
Mantas • family_with_children • lt
10
2026-06-13 • via Nuitee
R
Roger • solo_traveller • nz
8
2026-06-13 • via Nuitee
E
Elliot • solo_traveller • gb
10
Stunning building and the perfect city centre location
Pros:

Incredible building and a really lovely stay. Staff were brilliant and always friendly. We could’ve spent all day in the bar/cafe area!

2026-06-12 • via Nuitee
R
Ralph • solo_traveller • gb
10
Excellent hotel, Excellant location, Excellent service
Pros:

location was excellent on the more quieter side of town, food was amazing along with the staff and more importantly the spa facilities facilities was the best I've experienced.

2026-06-11 • via Nuitee
P
peter • solo_traveller • gb
10
2026-06-11 • via Nuitee
K
Katherine • couple • gb
10
beautiful hotel and wonderful staff
Pros:

didnt have breakfast

Cons:

very expensive

2026-06-10 • via Nuitee
S
Sasha • couple • gb
10
2026-06-10 • via Nuitee
C
Celine Jones • solo_traveller • gb
8
Beautiful building but mattresses need replacing.
Pros:

Staff were very helpful, beautiful building.

Cons:

Bed was not comfortable, dipped in the middle and the Aircon wasn't strong enough.

2026-06-10 • via Nuitee
A
Anna • couple • pl
10
Gorąca polecam, nikt nie będzie zawiedziony.
Pros:

Przepiękny hotel z klasą. Polecam jeżeli ktoś będzie w Liverpoolu. Wygodne łóżko, przemiła obsługa i wnętrza w starym stylu.

2026-06-10 • via Nuitee
A
Amy • couple • us
9
Beautiful hotel, another heritage building saved.
Pros:

This historic property has been very well retrofitted into a high-end hotel. The staff are extremely well trained and really make you feel welcome. The public spaces are grand and beautifully decorated. Dining and cocktail area just beautiful. We enjoyed a lovely dinner and several cocktails which were well prepared. Our room (237) was very comfortable and good use of space, nicely decorated. Minor issue with waste cans (see below)

Cons:

Two things about the room that were off. First, there was only one small garbage can and it was in the bathroom. Not convenient and while it sounds silly, seemed an oversite . Second, the towel warmer was up so high I couldn't hang my bath towel on it and I'm 5'6". It was placed above the high ledge and could have easily been on the opposite wall. Generally I like to reuse my towel but it went on the floor everyday. This is a fairly new property and just a few tweaks to make it excellent/

2026-06-10 • via Nuitee
A
anne marie • couple • ie
6
Staff training staff training/ improve breakfast, plates cold food cold.
Pros:

Location

Cons:

Breakfast and service not good, mismanaged, not sure staff knew how to cope with guests.

2026-06-09 • via Nuitee
J
Josef • family_with_children • cz
10
2026-06-09 • via Nuitee
N
Neil • couple • gb
9
Excellent facilities and friendly and efficient staff.
Pros:

Location, good use of an historic Liverpool building, excellent friendly staff.

Cons:

The restaurant, has a central marbled counter area that was used by staff for dishes paperwork etc, this looked untidy and could be seen by most of the tables in that area.

2026-06-08 • via Nuitee
B
Bridget • solo_traveller • gb
9
Pros:

The staff were friendly, helpful and professional. Attentive and hard-working. They worked hard to make our stay enjoyable as a group of women celebrating a big birthday this year@

Cons:

The foots are heavy and the corridors dark.

2026-06-08 • via Nuitee
S
Sheward • couple • im
10
2026-06-08 • via Nuitee
L
laura • extended_group • gb
9
Stunning hotel, friendly staff.
Pros:

Great location, beautiful decor, friendly staff

Cons:

Our bathroom door slammed shut very loudly

2026-06-07 • via Nuitee
P
Patrick • couple • gb
5
Felt like I had been ripped off and I won’t be staying there again
Pros:

Property is beautiful

Cons:

Once I booked my intention was to use the pool and its facilities in the hotel. When I asked to use the pool they said it would cost us £50 each. I thought the pool was part of the booking and couldn’t believe they wanted an extra £100 off me. Thought I was being ripped off. Then I stood at the bar, one pint of Guinness and a G & T cost £21:45 and when I looked at the bill they had put a £2:41 surcharge on. I thought it was ridiculous as I was standing there at the bar. If it would’ve been brought over to me at my seat I could’ve accepted that. I don’t mind paying for anything but I do mind feeling like I’ve been ripped off. Very disappointed

2026-06-05 • via Nuitee
M
Middleton • solo_traveller • ie
10
Luxury
Pros:

Everything was perfect

2026-06-05 • via Nuitee
C
Connie • couple • gb
10
2026-06-05 • via Nuitee