The Municipal Hotel Liverpool - MGallery Collection

Hotels
•
MGallery
8.8 (6377 reviews)
Municipal Building Dale Street , Liverpool , gb

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Beautifully decorated for X-mas
Attentive and friendly staff
Spacious and clean suites
Great location for shopping
Cons:
Drinks are pricey
Breakfast options could be improved
Room size disappointing for 5-star pricing

Categories

Cleanliness
9.03
The reviews mentioned that the suite was spacious and clean, and the hotel was clean all over.
Service
9.5
The staff were described as attentive, friendly, and helpful, going above and beyond.
Location
9.54
The hotel is in a fantastic location, ideal for shopping and dining.
Room Quality
7.99
While the room was described as comfortable and clean, there were comments about the size being underwhelming for a 5-star hotel.
Amenities
8.52
The bar area was stunning, although some improvements could be made in the non-alcoholic beverage selection.
Value for Money
7.98
Comments indicated that the pricing may not match the expectations for a 5-star hotel experience.
Food and Beverage
8.53
The breakfast options were deemed limited, but specific items such as the omelette received high praise.
Overall Experience
9.3
Guests felt welcomed and had a wonderful stay, mentioning the festive atmosphere and overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-27 13:13

Property Description

Luxurious Amenities and Services
Experience the epitome of luxury at The Municipal Hotel Liverpool - MGallery with air-conditioned rooms, room service, and a concierge service.

Dining and Entertainment
Indulge in a delightful culinary experience at the on-site restaurant and bar, offering buffet, à la carte, and continental breakfast options.

Prime Location
Situated in the heart of Liverpool, this hotel is just steps away from Royal Court Theatre and other iconic attractions like Liver Building and Albert Dock. Book your stay now at The Municipal Hotel Liverpool - MGallery for an unforgettable experience.

Important information:

Please note that the spa is for adults only, aged 18 and over.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LPL

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

Location

Property Video

Guest Reviews

8.8
Based on 6377 reviews
Cleanliness: 9.03
Service: 9.5
Location: 9.54
Room Quality: 7.99
Amenities: 8.52
Value for Money: 7.98
Food and Beverage: 8.53
Overall Experience: 9.3
S
Susie • extended_group • gb
10
We had such a wonderful time thank you - the music in the bar was fantastic
Pros:

The service was amazing x

Cons:

Nothing we didn’t like

2026-05-23 • via Nuitee
J
Jessica • couple • gb
10
Amazing once again and will be returning
Pros:

Thr staff went above and beyond and were always smiley polite helpful and chatty

Cons:

Nothing

2026-05-23 • via Nuitee
P
Patricia • couple • au
9
Very relaxing and we loved Liverpool, especially once we started mastering the Scouse accent.🙂
Pros:

Friendly helpful staff. Tasteful appointments. Wonderful bed. Gorgeous architecture. Fabulous location.

Cons:

Everything to like

2026-05-23 • via Nuitee
S
Shirley • couple • gb
10
Perfect
Pros:

Everything beautiful building stunning staff very attentive

2026-05-22 • via Nuitee
B
Brian • couple • ie
5
Only 5 star in Liverpool , will drop to 4 star next time would have to be better that that
Pros:

Very nice hotel

Cons:

Room is very small couldn't swing a cat in the room , bathroom tiny no room to put toiletries, toilet bag nearly fell into the loo off tiny shelf . A particular bar tender very rude , bad attitude slamming drinks on the counter. Went for a swim , 50.00 pound charge had a swim I was gone 15 minutes later .

2026-05-22 • via Nuitee
J
Jackie • couple • gb
10
Brilliant accommodation, very enteral for shopping, restaurants etc.
Pros:

Cleanliness of the room. Quality of bed linen . Friendliness and professionalism of staff . Superb bathroom and shower .

Cons:

Not too much choice for gluten free at dinner .

2026-05-22 • via Nuitee
S
Sally • solo_traveller • gb
10
2026-05-22 • via Nuitee
J
Jemma • family_with_children • gb
9
2026-05-22 • via Nuitee
R
Richard • couple • gb
9
2026-05-21 • via Nuitee
B
Bernie • solo_traveller • ie
10
Short break
Pros:

The staff at reception were so welcoming and friendly. We stayed for 3 nights and had afternoon tea which was a wonderful experience from the food to the fabulous tea room to the wonderful staff. The bedrooms were well equipped with super comfy beds and pillows. The bar area is beautiful. The hotel itself is very central within easy walking distance to the shops, restaurants and nightlife. I would highly recommend 👌

Cons:

Drinks at the bar were very expensive and table service was quite slow. Drinks were double the price of nearby bars. Also breakfast was very expensive at £30 per person. We did not avail of breakfast for this reason.

2026-05-21 • via Nuitee
S
sarah • couple • gb
5
Pros:

Building was lovely.

Cons:

Wasn't clear that the pool was not included in the price.
24 hour room service was not available - even the items highlighted on the menu as being available after 10 were not.
Asked for oat milk - got dairy milk.

2026-05-21 • via Nuitee
G
Gloria • couple • gb
10
Very enjoyable
Pros:

Very good location and beautiful hotel - staff so fruendly

Cons:

Coat of breakfast and swimming and spa excessive

2026-05-21 • via Nuitee
K
katy • couple • gb
10
2026-05-21 • via Nuitee
R
Rebecca • couple • gb
10
2026-05-21 • via Nuitee
V
Venetta • couple • gb
5
Comfortable bed and good location
Pros:

Location and building

Cons:

This is not a 5 star accommodation. Is more like a 3 star. The room they gave us was so small, like the box room in my house. It had a double bed that took over the whole room. I had to pay extra at the reception to change the room. The internet was very slow. Not acceptable for 5 star accommodation . The hotel is charging £50 per person to use the swimming pool and sauna for 2hrs. I’ve never seen that before. I thought I am staying in 5star accommodation. David Lloyd’s is charging £25 for the whole day guest pass.
The hotel is not worth 5 stars. The minibar was empty. Only 2 water cans were in there.

2026-05-19 • via Nuitee
M
Michael • couple • gb
9
2026-05-19 • via Nuitee
P
Paula Claire Louise • solo_traveller • gb
7
Stunning building, impeccably converted. Spa should be included in a 5* property.
Pros:

Stunning building in a great location and a spacious room. Mark (doorman), Maria (front desk) and the person who served me at the bar were brilliant.

Cons:

No local recommendations offered.
The A/C didn't work leaving the room far too hot. Calls went unanswered. Visits didn't happen. The offered fan never turned up.
Bar service of restaurant food by a 'fine dining' waiter left a lot to be desired.
Frustratingly restricted spa access: fixed 2 hour slots for an additional £50pp, 6pm last entry is too early, inability to check for spaces at reception.
Cheaper closer secure parking is available (Q-park £10 5pm to 10am) than NCP recommended.

2026-05-18 • via Nuitee
H
Hannah • couple • gb
10
Pros:

All the staff were so helpful and polite, the entire hotel is beautiful

2026-05-18 • via Nuitee
P
Penelope • couple • gb
9
Pros:

Clean friendly comfortable

Cons:

Our room was a little small

2026-05-17 • via Nuitee
S
STEVE • couple • gb
6
2026-05-17 • via Nuitee