The Municipal Hotel Liverpool - MGallery Collection

Hotels
•
MGallery
8.8 (6676 reviews)
Municipal Building Dale Street , Liverpool , GB

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Beautifully decorated for X-mas
Attentive and friendly staff
Spacious and clean suites
Great location for shopping
Cons:
Drinks are pricey
Breakfast options could be improved
Room size disappointing for 5-star pricing

Categories

Cleanliness
9.03
The reviews mentioned that the suite was spacious and clean, and the hotel was clean all over.
Service
9.5
The staff were described as attentive, friendly, and helpful, going above and beyond.
Location
9.54
The hotel is in a fantastic location, ideal for shopping and dining.
Room Quality
7.99
While the room was described as comfortable and clean, there were comments about the size being underwhelming for a 5-star hotel.
Amenities
8.52
The bar area was stunning, although some improvements could be made in the non-alcoholic beverage selection.
Value for Money
7.98
Comments indicated that the pricing may not match the expectations for a 5-star hotel experience.
Food and Beverage
8.53
The breakfast options were deemed limited, but specific items such as the omelette received high praise.
Overall Experience
9.3
Guests felt welcomed and had a wonderful stay, mentioning the festive atmosphere and overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-27 13:13

Property Description

Luxurious Amenities and Services
Experience the epitome of luxury at The Municipal Hotel Liverpool - MGallery with air-conditioned rooms, room service, and a concierge service.

Dining and Entertainment
Indulge in a delightful culinary experience at the on-site restaurant and bar, offering buffet, à la carte, and continental breakfast options.

Prime Location
Situated in the heart of Liverpool, this hotel is just steps away from Royal Court Theatre and other iconic attractions like Liver Building and Albert Dock. Book your stay now at The Municipal Hotel Liverpool - MGallery for an unforgettable experience.

Important information:

Please note that the spa is for adults only, aged 18 and over.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LPL

Location

Property Video

Guest Reviews

8.8
Based on 6676 reviews
Cleanliness: 9.03
Service: 9.5
Location: 9.54
Room Quality: 7.99
Amenities: 8.52
Value for Money: 7.98
Food and Beverage: 8.53
Overall Experience: 9.3
F
Florian • couple • de
9
Sehr luxuriös
Pros:

Die Unterkunft ist sehr schön und super zentral gelegen. Das Personal liest einem jeden Wunsch von den Lippen ab.
Parken kann man im nahegelegenen Parkhaus NCP Moorfields für 10 Pfund pro Tag.

Cons:

Die Zimmertüren und die Badtüren knallen sehr laut beim Schließen. Das war leider von allen Zimmern zu vernehmen, auch die Wände haben dadurch gewackelt. Spät abends und früh morgens kann es also sein, dass man davon aufgeweckt wird.

2026-10-31 • via Nuitee
F
Fiona • couple • gb
8
2026-10-31 • via Nuitee
E
Ellis • couple • gb
10
2026-10-31 • via Nuitee
T
Tracy • couple • gb
10
Fantastic! A lovely stay and a wonderful experience.
Pros:

Excellent location. Clean, cosy rooms. Nice cocktails in the bar. Turn down service was a lovely touch.

2026-10-31 • via Nuitee
J
Jacqueline • couple • gb
9
It was a great night and our evening meal was wonderful.
Pros:

Beautiful building. Staff were attentive and professional.

Cons:

The bathroom door needs to have a soft close fitted as it banged very loudly. Chair is in the way when navigating around the bedroom. TV is very low and difficult to watch when in bed.

2026-10-31 • via Nuitee
S
Sarah • couple • im
10
Wouldn’t stay at another hotel in Liverpool. Quiet , excellent staff and comfortable
Pros:

Convenient. Very comfortable. Staff all exceptional and very good with grandson.

Cons:

Perhaps a mirror above dressing table or a better positioned mirror and lighting to do hair. Think paying £50 for use of pool a bit steep.

2026-10-31 • via Nuitee
C
Claire • couple • gb
9
Stunning Hotel and amazing staff
Pros:

This hotel is absolutely stunning
The staff - especially the doormen are incredibly good at their job and so friendly, such a credit to the hotel.
The lady who checked us in was warm and welcoming
The bar/restaurant area is a real feature and beautifully decorated

Cons:

The rooms are on the smaller side and feel cramped with 2 people trying to get ready for the evening
Given the size of the building, rooms could have been designed with more comfort and convenience in mind

2026-10-30 • via Nuitee
S
Simon • couple • gb
10
2026-10-30 • via Nuitee
F
Fay • couple • gb
8
Generally excellent.
Pros:

We really loved the Hotel itself and the location. It was a very comfortable stay. A great birthday celebration for us both and something we hopefully will repeat in the near future.

Cons:

I didn’t like the way that my lost property issue had been handled. Unfortunately I had forgotten my bag and jewellery in the safe when we checked out. I only realised when I arrived home and I called the hotel immediately. I was rather surprised to hear they couldn’t find my bag although the safe has been checked and a new customer checked in. They only realised that the safe had never been checked after we checked out. I finally got my property but It was a stressful time after we had experienced a fabulous few days.

2026-10-30 • via Nuitee
S
Salvadora • couple • gb
7
Pleasant stay but it could have been better .
Pros:

Room was nice , bed was very comfortable. We were allocated a room was a wet room . We would have appreciated a room with a bath instead .

Cons:

The use of the pool was £50 extra per person , we found that shocking . Most hotels include that in the price of the stay .

2026-10-30 • via Nuitee
W
William • couple • gb
10
One of the best hotel stays I’ve ever had
Pros:

It’s a beautiful building and the staff are so lovely

2026-10-30 • via Nuitee
L
Lesley • couple • gb
9
Good convenient hotel with helpful staff.
Pros:

Very convenient location for restaurants, docks and galleries.

2026-10-30 • via Nuitee
G
Gary • couple • gb
10
Pros:

Whats not to like. The building is astonishing. The way its been preserved and updated is absolutely top class. The food was exceptional. Rooms are modern but have retained all the original characteristics of municipal grandeur.
The staff were so helpful and everyone greeted you with a smile and a "hello"

Cant wait to stay again.

Cons:

Absolutely nothing!!

2026-10-29 • via Nuitee
A
Amy • couple • im
10
Our new favourite hotel in Liverpool
Pros:

Beautiful decor, architecture, staff are super friendly and the bed was so comfy!!

Cons:

Nothing. Everything was spot on.

2026-10-29 • via Nuitee
S
Seamus • family_with_children • ie
10
2026-10-29 • via Nuitee
S
Sulaimon • couple • gb
10
It was amazing no noise I really enjoyed my stay
Pros:

Looks ancient and I love it

Cons:

The structure

2026-10-29 • via Nuitee
T
Tom • couple • gb
10
2026-10-29 • via Nuitee
E
ells123 • family_with_children • gb
7
2026-10-29 • via Nuitee
J
Jayne • couple • gb
10
Beautiful property in a great location with really helpful and friendly staff
Pros:

Very historic and beautiful property,

2026-10-28 • via Nuitee
A
Andrew • couple • gb
9
2026-10-28 • via Nuitee