The Municipal Hotel Liverpool - MGallery Collection

Hotels
•
MGallery
8.8 (6595 reviews)
Municipal Building Dale Street , Liverpool , gb

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Beautifully decorated for X-mas
Attentive and friendly staff
Spacious and clean suites
Great location for shopping
Cons:
Drinks are pricey
Breakfast options could be improved
Room size disappointing for 5-star pricing

Categories

Cleanliness
9.03
The reviews mentioned that the suite was spacious and clean, and the hotel was clean all over.
Service
9.5
The staff were described as attentive, friendly, and helpful, going above and beyond.
Location
9.54
The hotel is in a fantastic location, ideal for shopping and dining.
Room Quality
7.99
While the room was described as comfortable and clean, there were comments about the size being underwhelming for a 5-star hotel.
Amenities
8.52
The bar area was stunning, although some improvements could be made in the non-alcoholic beverage selection.
Value for Money
7.98
Comments indicated that the pricing may not match the expectations for a 5-star hotel experience.
Food and Beverage
8.53
The breakfast options were deemed limited, but specific items such as the omelette received high praise.
Overall Experience
9.3
Guests felt welcomed and had a wonderful stay, mentioning the festive atmosphere and overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-27 13:13

Property Description

Luxurious Amenities and Services
Experience the epitome of luxury at The Municipal Hotel Liverpool - MGallery with air-conditioned rooms, room service, and a concierge service.

Dining and Entertainment
Indulge in a delightful culinary experience at the on-site restaurant and bar, offering buffet, à la carte, and continental breakfast options.

Prime Location
Situated in the heart of Liverpool, this hotel is just steps away from Royal Court Theatre and other iconic attractions like Liver Building and Albert Dock. Book your stay now at The Municipal Hotel Liverpool - MGallery for an unforgettable experience.

Important information:

Please note that the spa is for adults only, aged 18 and over.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LPL

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

Location

Property Video

Guest Reviews

8.8
Based on 6595 reviews
Cleanliness: 9.03
Service: 9.5
Location: 9.54
Room Quality: 7.99
Amenities: 8.52
Value for Money: 7.98
Food and Beverage: 8.53
Overall Experience: 9.3
S
Sean • couple • gb
9
2026-08-08 • via Nuitee
S
Suzanne • solo_traveller • gb
7
7/10 just don't book the breakfast
Pros:

Deluxe double room was a great size and our Aircon worked well..really liked the click option buttons on the shower for different settings..staff were friendly and professional. The central bar atrium space was nice and relaxing and welcoming.

Cons:

I couldn't have hash browns with my cooked breakfast due to my seafood allergy as they are cooked in the same fryer..no alternative offered. The cooked breakfast wasn't very good and we found an amazing place the second morning right next to the hotel and ate there instead..the bar prices were astronomical and the service was slow the first night we were there even though there were only ten people in the bar area. I was also disappointed that the spa and pool were not complimentary and was a secondary cost.

2026-08-08 • via Nuitee
A
Anne Marie • couple • gb
10
Luxurious stay
Pros:

Close proximity.
Comfy bed with pillow choices was excellent. Face masks could be purchased also. A nice touch

Cons:

Spa was £50 per person for two hours.it was a fantastic spa experience but maybe offer it slightly less expensive at certain times. The room was very reasonably priced and we got a room upgrade which was great

2026-08-08 • via Nuitee
J
Joe • couple • gb
8
OK
Cons:

Did not know that there was an additional charge to use the Spa prior to booking and then to find out that for a 2 hour session for 2 people was an additional £100 I though was excessive

2026-08-08 • via Nuitee
W
William • extended_group • gb
10
2026-08-07 • via Nuitee
A
Andrea • couple • gb
10
Relaxing in a luxurious environment
Pros:

Professional staff who went over and above to make our stay a memorable one.

Cons:

Nothing

2026-08-07 • via Nuitee
M
Matea • couple • gb
10
2026-08-07 • via Nuitee
M
Mamps • couple • gb
10
Beautiful hotel, walking distance from all main restaurants and bars and shopping
Pros:

Lovely hotel, fantastic position. Really warm and friendly Staff throughout our two nights day.
Spa was small but nice

Cons:

The price of the spa was £50 for two hours on a fixed time slot. We sale it was overpriced for the size of the spa and facilities also there was no staff available to take our beverage order drawing a to our period which was disappointing

2026-08-06 • via Nuitee
F
Friedrich • couple • de
8
2026-08-06 • via Nuitee
S
Siobhan • solo_traveller • ie
10
2026-08-06 • via Nuitee
C
Craig • couple • gb
10
2026-08-06 • via Nuitee
C
Claire • couple • gb
9
Luxury at affordable prices, extremely friendly and attentive staff.
Pros:

Beautiful building with stunning communal areas.

Cons:

Rooms were a bit tricky to locate.

2026-08-06 • via Nuitee
E
Emily • solo_traveller • gb
9
Excellent
Cons:

The bedroom decor was a bit dull.

2026-08-06 • via Nuitee
N
Niall • couple • ie
10
Beautiful Hotel and Very Friendly Staff
Cons:

It is summer so the room was a little bit warm and stuffy, the windows can not be opened and the air con was struggling. A fan in the room would be a great help

2026-08-05 • via Nuitee
M
Mohd • couple • qa
8
2026-08-05 • via Nuitee
A
AlDahneem • couple • qa
9
2026-08-05 • via Nuitee
G
Geoffrey • solo_traveller • au
9
Very enjoyable
2026-08-05 • via Nuitee
R
Robert • couple • gb
10
I needed this visit as a sort of retreat and it worked out to be a wonderful urban retreat.
Pros:

Excellent breakfast with knowledgeable and friendly staff in the restaurant. In general excellent food.

Cons:

Not much.

2026-08-05 • via Nuitee
J
Joseph • solo_traveller • gb
8
2026-08-05 • via Nuitee
E
Elizabeth • solo_traveller • gb
1
Awful!!!!!! I’ll look up reviews online next time. I was so disappointed
Pros:

Nothing

Cons:

Windows don’t open in any room and they cap the air con so you can’t put it to a cool setting. The room was stuffy small and I felt chlostrophobic. I booked a standard room but I couldn’t believe how small it was. The amenities in the room were rubbish compared to most other hotels I’ve stayed at. I was allowed my dog to stay but he was far too hot in the room and I couldn’t keep him in there. I realised that I couldn’t stay in the hotel as I need a cool room and can’t open any windows and they gave me 0 refund for any of the 4 nights I booked. Very very bad. I only booked this hotel as it’s highly rated but god knows why. I found out you have to pay for spa access too? What a joke

2026-08-05 • via Nuitee