Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Luggage storage
Express check-in/check-out
Airport shuttle
See all facilities

Review Highlights

Pros:
High-quality service
Beautiful and clean rooms
Great location
Cons:
Breakfast quality could be improved
Room sizes could be larger
Price considered high by some guests

Categories

Cleanliness
9.46
Immaculately clean room as noted in positive reviews.
Service
9.43
Staff were described as friendly and helpful, contributing to a positive service experience.
Location
9.47
Convenient location noted repeatedly, especially for strolling to restaurants.
Room Quality
8.92
Room size mentioned as small in some reviews, reducing overall score.
Amenities
8.95
Some reviews highlight lacking breakfast quality and amenities.
Value for Money
8.41
Prices considered high for room size and facilities.
Food and Beverage
7.96
Breakfast quality was criticized, affecting the score.
Overall Experience
9.43
Guests had a very positive overall experience, with numerous praises.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 15:09

Property Description

Luxurious Accommodation

Indulge in air-conditioned rooms with top-notch amenities including a coffee machine, minibar, and a flat-screen TV for the ultimate comfort during your stay at No.4 Carlton.

Prime Location

Explore the vibrant city of Southampton with popular attractions such as The Mayflower Theatre and Southampton Guildhall just a stone's throw away from this centrally located 5-star hotel.

Convenient Services

Enjoy hassle-free travel arrangements with a paid airport shuttle service and take advantage of room service and luggage storage facilities for a seamless stay at No.4 Carlton.

Book now for an unforgettable experience at No.4 Carlton in the heart of Southampton!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9
Based on 560 reviews
Cleanliness: 9.46
Service: 9.43
Location: 9.47
Room Quality: 8.92
Amenities: 8.95
Value for Money: 8.41
Food and Beverage: 7.96
Overall Experience: 9.43
R
Regine couple br
10
Acolhedor e perfeito
Pros:

Aconchegante , instalações novas tudo funcionando perfeitamente. Cafe da manha perfeito e delicioso. Funcionarias simpáticas e prestativas

2026-08-29 via Nuitee
E
Edwin couple pr
10
2026-08-27 via Nuitee
J
Jose solo_traveller pt
4
Pros:

Room was nice and comfortable, good location

Cons:

Service was awful, shower gel was empty on arrival, breakfast was very lacking and service was terrible. We had to wait 30mins for our previously selected breakfast and selection was very poor. Staff didn't seem to care. For a supposedly 5 star experience it's was very underwhelming.

2026-08-22 via Nuitee
G
Gwendolyn couple ca
8
Pros:

Close to the village and
Bus terminal

2026-08-20 via Nuitee
A
antonio extended_group it
7
2026-08-20 via Nuitee
B
Berkowitz extended_group us
6
Nice place but because no elevator I would not stay there again
Pros:

It was nice. Room very comfortable. Staff great

Cons:

No elevator. Had to walk stairs with luggage

2026-08-19 via Nuitee
N
Nicole couple gb
10
Excellent hotel with friendly and helpful staff
Pros:

Beautiful hotel with friendly and helpful staff in convenient location

Cons:

N/A

2026-08-17 via Nuitee
M
marcella solo_traveller gb
10
Beautiful and peaceful and stunning and stayed here twice at no 4 Carlton.
Pros:

Beautiful decoration and design so well
Excellent bed and brilliant shower and lots of choice for breakfast

Cons:

No lift but stairs were ok if you have light luggage

2026-08-15 via Nuitee
C
Christa solo_traveller de
8
Wenn man kein Spitzenfrühstück erwartet, ist es eine tolle Unterkunft.
Pros:

Die Unterkunft war sehr schön und geräumig und das Badezimmer war toll.

Cons:

Das Frühstück war leider nur mittelmäßig.

2026-08-13 via Nuitee
L
Lynn solo_traveller ca
9
Pros:

Terrific breakfast, comfy bed, clean room.

Cons:

The rooms were quite small. A queen bedroom was presented as a long room. Many winding stairs to the upper rooms.

2026-08-12 via Nuitee
L
Lewis couple za
10
Outstanding in every way
Pros:

outstanding in every way!

Cons:

There is nothing to dislike

2026-08-09 via Nuitee
T
Teri couple us
10
2026-08-05 via Nuitee
V
victoria couple gb
10
Best hotel we’ve stayed at in Southampton
Pros:

Everything

Cons:

Nothing.

2026-08-03 via Nuitee
D
Daniel solo_traveller gb
9
2026-07-24 via Nuitee
N
Nicole solo_traveller gb
10
We had an excellent stay in this elegant, comfortable and friendly hotel in the heart of Southampton.
Pros:

This was a really comfortable, elegantly designed hotel with very friendly and helpful staff. The facilities were great and everything was perfectly clean. The hotel is in a great location for the town of Southampton. The breakfast was amazing and it was a lovely gesture to have free snacks and soft drinks in the minibar. Thank you to Sophie for the restaurant recommendations beforehand and to Mandice for looking after us during our stay.

Cons:

N/A

2026-07-22 via Nuitee
M
Maria Michele solo_traveller us
10
Pros:

That nice and helpful. The room was a great size and comfortable.

Cons:

Shower water pressure was really low but I was on the top floor.

2026-07-21 via Nuitee
M
Mathew extended_group gb
9
2026-07-17 via Nuitee
A
Audrey extended_group ie
1
Don’t waste your money this is not a five star a two star rating more appropriate
Pros:

No much

Cons:

Everything. Poor cleanliness, no bar or restaurant. Very poor breakfast. Was told on two mornings they did not have sufficient produce. Three options to choose from and ran out of salmon. No amenities for residents. You could not even get a sandwich made after a long day out.

The rooms were not cleaned properly daily. We had no shower gel for two days only we had bought our own. Young inexperienced staff serving breakfast and also the cleaners.

Clearly charging a fortune but paying non experienced staff.

Waited 50 minutes for breakfast and we were under pressure to get a taxi that particular morning.

My daughter’s room had an opened can of water from a previous resident and her bins were not emptied from previous resident either. I did complain.

Asked for my sheets to be changed in the three rooms we had booked only changed once. Shocking

2026-07-12 via Nuitee
E
Elena Karin couple ca
10
Pros:

Decor, clean, good service.

2026-07-11 via Nuitee
G
Greg couple gb
10
Excellent hotel
Pros:

Modern, great interior design.

Cons:

Shame no juice was offered at breakfast and young waitresses could be developed to give more effective customer service.

2026-07-07 via Nuitee