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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Family rooms
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Lift / Elevator
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Luggage storage
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Bar
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Meeting/banquet facilities
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Non-smoking throughout
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Private parking
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Daily housekeeping
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Accessible parking
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Parking garage
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Concierge service
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Wheelchair accessible
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Snack bar
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Indoor pool
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Toilet with grab rails
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Lower bathroom sink
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Salt-water pool
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Sun loungers or beach chairs
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Wine/champagne
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Sun umbrellas
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Coffee Shop on site
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Steam room
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Staff adhere to local safety protocols
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
Review Highlights
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Property Description
Luxurious Amenities
Experience 5-star luxury at The George Penang by The Crest Collection, with an indoor pool, fitness centre, and concierge service available.
Elegant Rooms
Indulge in air-conditioned rooms equipped with modern amenities such as a flat-screen TV, minibar, and private bathroom with a bidet.
Convenient Location
Situated in George Town, this hotel is close to Northam Beach, Komtar, Wonderfood Museum, and other popular attractions in Penang.
To book your stay at The George Penang by The Crest Collection and enjoy upscale comfort and convenience.
The hotel is currently undertaking the construction of a new commercial annex building located outside the main hotel building, which will be connected via a link bridge. The project is scheduled to commence in March 2026 and is targeted for completion by December 2026. The hotel remains fully operational; however, minor disturbances may occasionally occur in Deluxe and Pearl Suite Without Balcony rooms located near the adjacent structure during approved working hours (8:00 AM – 10:00 PM). Mitigation measures, including room reassignment and upgrades (subject to availability), are in place to ensure guest comfort.
Complimentary Nyonya Hi-Tea (Redeemable once during check in) is valid for bookings with a minimum stay of two (2) nights, for stays from 5 April to 31 MayPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Parking is subject to availability due to limited spaces.
A deposit may be required at the property.
Location
Guest Reviews
The location, it has its own parking, it's clean and spacious
Nothing
Breakfast and meals. Staff helpful and friendly
All good
This hotel has one of the most comfortable bed and pillows.
The location is excellent, will easy assess to all the famous eateries.
Being open-air due to the in-door pool, the corridor outside the room is a little bit hot in the day. Well, it's just a minor discomfort.
Surprisingly nicely located and walking distance from the main tourist areas (eg bars-restaurants-food markets, armenian street, little India, Chinatown) and Chew Jetty is not around the corner but not bad walking distance.
Tip: Because of the heat we took the taxi only a few times, Grab works but taxis can be interesting-best to pay 2-3eur more and choose premium)
Arriving at the property: the property looks nice and the doormen were the best throughout our stay. The receptionist/female assistants could be trained better to give more of a warm welcome and provide some more hearted service plus the hotel could hire someone extra. Had to wait a couple of times at least 20min before it was my turn and no apologies from them (except from one of the doormen) plus they treat you in a way to be done asap and help the next guest, not this type of hotel worthy.
Worst was the swimming pool. The hotel has quite some rules but apparently do not care and regulate swimming etiquette. Guests don’t take showers, use the pool to coolen their feet-leggs and even some people spit in the pool. It was disguisting and never experienced this type of swimmingpool behavior in many of the 4 and 5 star hotels we have been + the way the hotel staff dealt with this. Maybe just unlucky and happened to be there but it was just shocking + lost appetite to enter the pool. Also, the sauna (small room) was under maintenance the 3 days we were there.
The hotel is a bit dark inside so you do not clearly notice, but there are quite some scratches and parts that could be maintained better.
At last, their WhatsApp customer service, does not reply or answer at all other than a first automated reply. Disappointing.
Staff was friendly and helpful especially Ms Heng at the reception
Could hear noise from the corridors.
Lage, Ausstattung, gute Parkmöglichkeit
Essen (Lunch, Dinner) war nicht überzeugend
Gorgeous hotel
Indoor pool. Nice staff.
Thin walls, screaming children, Chinese music everywhere in the hotel, forgotton to do wake up call by staff, worn down structural materials, bad maintenance. Towels look worn, poor quality amenities
Spacious room, comfortable beds & fantastic location
(1) Quite a few things ‘Under Maintenance’ / not operational (eg. lift button panel in one of the two lifts, certain gym equipment, steam bath)
(2) There are paper cups in the gym but no water dispenser in the gym?
(3) No complimentary drinking water in the room - There’s a water dispenser outside by the pool and many of the room occupants have to queue up to get filtered drinking water to bring back to their rooms. (It was funny to see an occupant fill up 5 bottles of water at the dispenser to bring back to her room)
(4) Why does the security guard need to knock on the gym door to ask guest (gym user) to open the door so that the guard could access the first aid kit? Shouldn’t security guards have direct access?
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