The George Penang by The Crest Collection

Hotels
The Crest Collection
8.5 (1603 reviews)
138 Jalan Penang George Town , George Town , my

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Nice rooms
Cons:
Cleanliness issues
Service lacking warmth
Food quality not satisfactory

Categories

Cleanliness
8.21
Wasn't as clean as I would expect at this price.
Service
7.68
Staff not very warm, and service lacking in a hotel that has a lot of old world charm.
Location
9.72
Fantastic location in George Town, very convenient for exploring.
Room Quality
9.17
Nice and spacious rooms, although not always soundproof.
Amenities
8.7
Standard quality for this hotel tier.
Value for Money
8.16
Higher cost of hotel room but understandable due to its location.
Food and Beverage
7.21
Food not up to overall standards for a ***** property.
Overall Experience
9.18
A pleasant stay with a lot of positives despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 03:36

Property Description

Luxurious Amenities
Experience 5-star luxury at The George Penang by The Crest Collection, with an indoor pool, fitness centre, and concierge service available.

Elegant Rooms
Indulge in air-conditioned rooms equipped with modern amenities such as a flat-screen TV, minibar, and private bathroom with a bidet.

Convenient Location
Situated in George Town, this hotel is close to Northam Beach, Komtar, Wonderfood Museum, and other popular attractions in Penang.

To book your stay at The George Penang by The Crest Collection and enjoy upscale comfort and convenience.

Important information:

The hotel is currently undertaking the construction of a new commercial annex building located outside the main hotel building, which will be connected via a link bridge. The project is scheduled to commence in March 2026 and is targeted for completion by December 2026. The hotel remains fully operational; however, minor disturbances may occasionally occur in Deluxe and Pearl Suite Without Balcony rooms located near the adjacent structure during approved working hours (8:00 AM – 10:00 PM). Mitigation measures, including room reassignment and upgrades (subject to availability), are in place to ensure guest comfort.

Complimentary Nyonya Hi-Tea (Redeemable once during check in) is valid for bookings with a minimum stay of two (2) nights, for stays from 5 April to 31 MayPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PIA

Location

Guest Reviews

8.5
Based on 1603 reviews
Cleanliness: 8.21
Service: 7.68
Location: 9.72
Room Quality: 9.17
Amenities: 8.7
Value for Money: 8.16
Food and Beverage: 7.21
Overall Experience: 9.18
P
Priti family_with_children ae
10
Pros:

Location was great walkable to most areas. The hotel is very classy and we had a beautiful room. Staff were very friendly. Would definitely stay there again if visiting Penang.

Cons:

Buffet Breakfast in our opinion was average

2026-07-23 via Nuitee
S
Sebastian solo_traveller at
10
Pros:

Das Hotel hält was es verspricht. Absolut professionellund sauber.

Cons:

Das Frühstück war zwar sehr reichhaltig, aber alles andere als eine große Auswahl. Toll war der BOH Tee.

2026-07-22 via Nuitee
F
Flora solo_traveller sg
9
Pleasant and comfortable stay
Pros:

New and very strategic location

Cons:

a little pricey

2026-07-21 via Nuitee
A
Arunkumar solo_traveller sg
10
2026-07-17 via Nuitee
X
XIA couple cn
1
非常不满意,踩坑了
Pros:

早餐不美味,双床房确说只给一个早餐

Cons:

房间,床都非常小,比其他酒店的小,我跟孩子睡一个床一个晚上不敢睡,生怕掉下去。价格跟房间相差太远了。清洁用具中的毛巾都是太旧的。还很吵,窗户打开旁边在装修。这一次旅行跑了几个地方,住了几家,这是最贵最差的。非常不满意

2026-07-17 via Nuitee
R
Roslan couple bn
9
Pros:

Great location with a nice balcony, friendly staff & comfortable stay. They also had those japanese toilets that warm up! We got around pretty good as the hotel was within distance to the places we wanted to visit. We got a complimentary Nanyang high tea when booking the hotel, which was delicious. Bonus: It’s across a really good matcha place! And next to an awesome thrift store (fujiyama).

2026-07-10 via Nuitee
R
Rebecca couple sg
10
Pros:

Great location, exceptional staff

Cons:

No glass partitions on individual floors to block out the noise from pool area

2026-07-10 via Nuitee
D
D Costa solo_traveller my
10
A 5-star gem in the heart of Georgetown's best spots
Pros:

Location, location, location.
In the intersection of Argyll Road, Penang Road, Chulia Street, minutes away from Canarvon, Muntri and Kimberly Streets and the vibrant Love Lane, The George is truly in the heart of everything that matters in Georgetown.
The George is lovely, and luxurious with friendly staff and beautiful rooms.

Cons:

Nothing really. We did not take the room with breakfast because there is so much to explore food-wise in Georgetown.

2026-07-07 via Nuitee
S
Sharon solo_traveller au
10
2026-07-06 via Nuitee
L
Lynnette family_with_children au
10
Pros:

We had a wonderful stay at The George in Penang. From the moment we arrived, the staff were warm, welcoming, and always happy to help. The hotel is beautifully designed, blending modern comfort with the charm and character of Georgetown.

Our room was spacious, spotless, and very comfortable, with everything we needed for a relaxing stay. The location is excellent—within easy walking distance of Penang's famous street art, heritage buildings, cafés, and incredible local food.

The breakfast was delicious, with a good variety of options to suit different tastes. We also appreciated the peaceful atmosphere, making it a great place to unwind after a day of exploring.

Overall, The George exceeded our expectations, and we wouldn't hesitate to stay here again. We highly recommend it to anyone visiting Penang and looking for a stylish, comfortable, and centrally located hotel with exceptional service.

2026-07-06 via Nuitee
M
Manfred couple sg
9
Great
Pros:

Good

2026-07-06 via Nuitee
G
Gerard solo_traveller ae
9
2026-07-04 via Nuitee
D
Dongyan couple kn
9
还会再来的
Pros:

位置极好,房间非常宽敞,室内装饰富有南洋风情,典雅舒适,我非常喜欢。

Cons:

打扫房间时能够清洁到浴缸就好了,因为我每天都使用浴缸,但浴缸没有被认真清洁

2026-07-04 via Nuitee
I
Isabel couple de
10
Die zentrale Lage ist unschlagbar in einem freundlichen, warmen und gemütlichen Umfeld.
Pros:

Das Personal war außergewöhnlich freundlich und zuvorkommend. Es wurde uns stets mit einem warmen Lächeln die Eingangstür geöffnet - egal, ob es früh am Morgen oder spät in der Nacht war.
Die Lage ist unglaublich gut. Das Hotel liegt an den vier wichtigsten Straßen - Chulia Street (Bars), Jalan Penang (Penang Road), Jalan Argyll und Jalan Leith (Leith Street). Auch die bekannte Armenien Street ist fussläufig sehr nah. Wunderbares Hotel und eine klare Empfehlung!

Cons:

Nichts

2026-07-02 via Nuitee
A
Alena family_with_children au
3
Great location, luxury boutique hotel but leaking toilet & bathtub
Pros:

Beautiful hotel, lovely room and very comfortable. Best part about colonial suite was the massage chair. Great location - easy to talk to eateries and explore the area.

Cons:

Our bathtub and toilets leaked. We slipped and nearly fell a few times. We informed the hotel staff of this but the issue was not rectified and we weren’t offered any room to change to (as initially offered by receptionist). We also were not offered any complimentary tokens as a gesture to make up for this issue with our room. Nor were we offered a partial refund for a room that had safety issues due to malfunctioning bathroom fixtures (leaky toilet and bathtub).

2026-07-01 via Nuitee
P
Pearlyn couple sg
9
2026-06-30 via Nuitee
S
S E extended_group sg
10
Great stay at the George!
Pros:

Always wanted to stay at The George, and finally did when there was a promo. Happy to experience a 5-star hotel stay in Penang!

Cons:

Hotel driveway was quite narrow and small. Lobby was small as well.

2026-06-29 via Nuitee
Z
Zulreen Sham Binti extended_group my
10
Excellent
Pros:

Near to places i wanna go like Sam Batik, Line Clear, Komtar

Cons:

N/A

2026-06-29 via Nuitee
黃富源 solo_traveller tw
10
Pros:

老城區出行吃喝方便

Cons:

浴室花灑無提供沐浴椅
老人家洗澡不方便

2026-06-29 via Nuitee
F
Federico couple it
7
2026-06-27 via Nuitee