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Facilities
Property facilities
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Family rooms
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Lift / Elevator
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Luggage storage
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Non-smoking throughout
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Concierge service
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Wheelchair accessible
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Lower bathroom sink
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Coffee Shop on site
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Steam room
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Staff adhere to local safety protocols
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Hand sanitizer in guest room and key areas
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Food delivered to guest room
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Snack bar/deli
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Access to nearby indoor pool
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Self parking (surcharge)
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Pool sun loungers
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Secured parking
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Swimming nearby
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Bulk dispenser for toiletries
Review Highlights
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Property Description
Luxurious Amenities
Experience 5-star luxury at The George Penang by The Crest Collection, with an indoor pool, fitness centre, and concierge service available.
Elegant Rooms
Indulge in air-conditioned rooms equipped with modern amenities such as a flat-screen TV, minibar, and private bathroom with a bidet.
Convenient Location
Situated in George Town, this hotel is close to Northam Beach, Komtar, Wonderfood Museum, and other popular attractions in Penang.
To book your stay at The George Penang by The Crest Collection and enjoy upscale comfort and convenience.
The hotel is currently undertaking the construction of a new commercial annex building located outside the main hotel building, which will be connected via a link bridge. The project is scheduled to commence in March 2026 and is targeted for completion by December 2026. The hotel remains fully operational; however, minor disturbances may occasionally occur in Deluxe and Pearl Suite Without Balcony rooms located near the adjacent structure during approved working hours (8:00 AM – 10:00 PM). Mitigation measures, including room reassignment and upgrades (subject to availability), are in place to ensure guest comfort.
Complimentary Nyonya Hi-Tea (Redeemable once during check in) is valid for bookings with a minimum stay of two (2) nights, for stays from 5 April to 31 MayPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Parking is subject to availability due to limited spaces.
Location
Guest Reviews
Absolutely nothing.
Lack of transparency and incompetency
Friendly staff. Historic building. Unique swimming pool. Great location.
The in room safe batteries failed and we couldn't get it to open - but the service man was quick to respond.
I suggest it would be nice to have a small coffee table and two chairs on the balcony.
Location right where the actions are...nasi kandar, cafes etc
Lack of lightings at duplex staircase...
The room could be brighter.
Overall the George Hotel is an exceptional place -- excellent location , wonderfully helpful staff , good facilities , my only criticism is the rather poor selection of food options at breakfast , i.e. limited choice and amounts available for selection could be more generous . Apart from improving what's available for breakfast , there is nothing more I could criticise about the George and I'm already considering a return visit in the near future !
As previously noted , the breakfast offerings could be improved. , with a wider selection for guests to chose from and more generous portions available.
Right in the heart of George Town
The construction work going on and can be seen through our room window
Beautiful hotel right in the middle of Georgetown
Nothing to fault
Location, cleanliness, staff…
The duplex bedroom of The Pearl Suite took too long to cool down therefore disrupting sleep.
We arrived and been told that our level that booked got constructions during certain times. We then change the room by upgrading to colonial suites. At first, I thought it will be too much but listening to the what the room going to offer I'm excited. My first impression for the room - WOW! it's spacious and got massage chair! Comfy bed and it so relaxing with huge balcony that coming together. Staff, Elan recommend to us great food around and other useful information for us to enjoy the area. We had great time at The George and could not wait to repeat our stay here.
We forgot our bathing suit and missing the opportunity to enjoy the pool.
Excellent location, good room size, very nice bathroom, very clean and comfortable.
Everything and everyone!!!
None!!!
Great look and feel when arriving and inside. Loved the history info built in as decoration. Location for Georgetown perfect. Rooms clean and modern. Great bathroom for the price. Swimming pool perfect for laps, really big.
Air con struggled a little, but not a major problem.
Very nice hotel with a pleasant atmosphere. The room was spacious and comfortable. We also had a meal at the hotel and the food was good. Overall, an enjoyable stay.
The room felt a bit dark, especially around the wardrobe area, where lighting could be improved.
The George is located in the heart of Georgetown and the building is a beautiful looking building with a nice balance between heritage charm and modern design. Photographed beautifully at night when it's lit up.
Rooms were well presented and we totally enjoyed having the electronic toilet seat functions! Several of the staff did go out of their way to help in a friendly manner with directions and other requests, especially Syafiq the concierge and Elan at front desk. Unfortunately the negatives outweigh the positives.
In my opinion, The George does not rate as a 5 star hotel (I have been to many others) - there were many things lacking.
- To start, the check in process was not a pleasant one as the check in girl was unfriendly and seemed quite disinterested. I asked that she informs as soon as the room became available as we had travelled all night without sleep. She didn't do so. When I finally returned to the hotel around 2pm, another staff told us the room is ready (and may have been much earlier).
- When I booked the rooms via booking.com, it stated there was complimentary afternoon tea however when asked, they said no, and that promotion was only for people who made bookings in April and May (I booked in Feb). I pointed out that that was not clearly stated on booking.com and the hotel should have that corrected. Due to the ambiguity, I felt the hotel should have honoured the complimentary afternoon tea. I kept following up on this matter over 2 days and Elan finally agreed to honour it.
- The shower cubicle is showing some signs of mould and the water took ages to heat up.
- Pool was advertised as a salt water pool but it wasn't. The water was very cold and not pleasant to swim in. The lounge chairs in the pool area were metal and did not have cushions on them.
- No bottled water provided - we were told to go outside to fill up from this machine which does not dispense cold water just room temperature. There were no teaspoons provided to make coffee/tea.
- No luggage rack in my room
- Hairdryer was so weak it couldn't blow a fly
In my opinion, the hotel falls short of being a luxury 5 star hotel and management should address some of the issues and train staff to handle customer concerns. It is concerning when the only thing that I appreciated was the toilet seat.
Nice hotel, staff are friendly and helpful. Very close to hot spots like only few mins of drive. Walking to all these hot spots may need to reconsider due to Malaysia hot weather. The room is spacious and comfortable bed
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