Scalloway Hotel

Hard to watch tv

While it is convenient to have a restaurant in house, especially as there aren't other options in Scalloway, the chef lacks transportation and at times doesn't show up. That happened twice during our six days. We were directed to get take out Chinese from up the road.

The bar is available to all locals as well as hotel guests and at times was extremely busy and very loud.

Litt mye venting ved kaffe maskinen.

It felt as if the staff were a man down, but that didn't stop the ones who were there from working doubly hard to make dure it didn't affect the experience.

My room on second floor was adjacent to what seemed like the staff smoking area behind the bar/kitchen which was a bit noisy and had wafting smoke come I through my bathroom window which wasn’t so great. Staff could have been more friendly and the breakfast options for cooked breakfast wasn’t available one morning.

Service at breakfast was a bit random at times, and it was confusing that there was a breakfast price list on the table when breakfast was included in the room price.
Having a room above the smoking shelter meant that is was a bit noisy at times.

No cooked breakfast on second morning, just a sign saying so and that breakfast was "continental". That was cereal, bread and some fruit, which doesn't amount to much of a continental breakfast. Quite disappointed as we had paid for bed and breakfast, and on the first morning the cooked offering was pretty good.

Ventilator aussen Erdgeschoss.

Issues from the very beginning and poor service throughout. We stayed at Scalloway with a group of 13 people across 10 rooms. When we arrived, the hotel was at capacity and bar was full with only one person as staff. Rather than a smooth and warm check in, we were poorly received by an overworked and stressed woman.

The situation was made worse by our incorrect reservation. Specifically, we booked two rooms with two twin beds, for guests who did not know each other and did not want to share a bed, but the hotel only offered us rooms with one bed each, meaning clients who did not previously know each other had to share a bed. How uncomfortable! Rather than taking accountability for this mistake, offering any kind of compensation or support, staff was unfriendly, rude and unsupportive.

Beyond that, the wifi simply does not work in the hotel. The router was just outside of my room and it didn't work. I checked with three other guests in our group, and it didn't work for them either. Even messages weren't going through.

In general, the place felt unclean. Dirty glasses were left in the hallways for a few consecutive days, a room smelled of cabbage, hallways smelled of a gross cleaning product.

At the end of the stay, two guests were not feeling well and wanted to stay a couple hours later. When we asked about a late check out, we were first told it wasn't an option at all, and later offered the service for 20 pounds per hour. A ridiculous price, especially considering this could have been an opportunity for them to make amends in some simple gesture.

A fine stay if you have low expectations and just need a basic place to stay. I would not recommend if you need wifi, or are hosting a group in any professional capacity.

TO HOTEL MANAGEMENT:
Hire more staff. These problems could have been perevented if there were simply a few people working at once. Also, update your system with Booking and Expedia to avoid incorrect room reservations.

Food was ok but mixed and limited due to changes in the menu and staffing. Helpful staff made sure I could have a vegetarian meal.

I was made to understand that I would not be welcomed ordering food half an hour before last orders because they were busy. Sausage roll for me that night. Breakfast service equally slow I did not bother in the end. Small and tired room.