Duke of Cumberland

The stairs to the top floor

Nothing.

Nothing springs to mind

No carparking- and carparking is absolutely extortionate!

Everything was of extremely high quality - but we were a bit concerned about how slippery the floor of the shower was . We passed this on to the manager and recommended some non slip strips to alleviate this problem

A bit noisy but to
Be expected. I took ear plugs as I knew it was on a main road

Stairs to bedroom,tricky with luggage, lack of unloading parking.

Manque un petit réfrigérateur pour mettre des boissons au frais
Et pas évident de se garer
Le reste, rien à dire

No air conditioning in room, had to have windows open but very noisy

- Horrendously noisy from outside traffic - it adversely impacted sleep, including us being woken before 6am by what sounded like a bin lorry the first night, and again the next day at 5:57am by a noisy truck. It’s on the apex of 2 busy roads, with no double /secondary glazing so no protection from the noise when lorries, trucks, buses frequently go past early in the morning.
- We were given a pokey, small room. There was a huge gap under bathroom door (see photo) which makes it kind of interesting if one of you needs a poo. There was barely any room between the side of the bed and the wall (see photo), so I had to try not to bash myself on the wall each time I got up.
- Hotel staff were not at all welcoming when we arrived. We even had to ask for help with bags instead of it being offered.
- Well cooked breakfast, lots of choice and really tasty. BUT, the menu says you can only choose one thing: what hotel doesn’t let you start with cereal / porridge then have a hot main?!?! We have literally never come across that before. Days 1 and 3, Scott and a young woman colleague who had just started work that week were great, and let us order a proper hotel breakfast. However, on day 2 I tried ordering porridge followed by an English breakfast (which in the interest of balance he did grudgingly eventually let me have) only to be told by him: “it’s not an all you can eat buffet you know” - which I consider gobsmackingly rude, and not what you want first thing in the morning. On the basis there hadn’t been any issue when Scott took our order the day before we hadn’t realised there would be that time. It made our breakfast a stressful and uncomfortable experience.
- Housekeeping was poor - it seemed to just involve making the bed and replenishing supplies, no cleaning (eg dirty tea cups left in room, sink not cleaned). One of our hand towels had a dirty dark stain on which looked (at best) like blood.
- No onsite parking.