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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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24-hour front desk
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Restaurant
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Heating
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Family rooms
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Lift / Elevator
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Safety deposit box
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Soundproof rooms
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Facilities for disabled guests
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Meeting/banquet facilities
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Non-smoking throughout
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Private parking
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Designated smoking area
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Accessible parking
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Minimarket on site
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Concierge service
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Wheelchair accessible
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Toilet with grab rails
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Key access
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CCTV outside property
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CCTV in common areas
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Experience a lavish stay at The Aurora Suites and Pavilion - Subic, conveniently located near Harbor Point and Subic Bay Convention Center. Revel in the comfort of air-conditioned rooms with modern amenities such as a flat-screen TV, minibar, and private balcony.
Convenient Services
Enjoy the convenience of a 24-hour front desk, concierge service, and free WiFi throughout the property. Guests can also indulge in delicious meals at the on-site restaurant and make use of the free private parking.
Family-Friendly Environment
Ideal for families, this 4-star hotel offers spacious family rooms and ensures a relaxing stay with complimentary bed linen and towels. Create unforgettable memories at The Aurora Suites and Pavilion - Subic.
Book now for a delightful stay at The Aurora Suites and Pavilion - Subic!
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.
Location
Guest Reviews
They failed to provide service
The pool and large beds
Zeer mooi hotel, goed verzorgde kamer. Personeel was zeer vriendelijk en behulpzaam. Veel parkeergelegenheden nabij het hotel. Zwembad op het dak van het hotel was zeer aangenaam.
Geen opmerkingen. Alles was goed.
Location and Very helpful staff ✨
Pool with a view and Bar area
Excellent hotel with great location though parking is limited at the hotel perimeter and first come first served though valet and front desk and security was very attentive and accommodating. The absence of bathtubs was made up by the rooftop L-shaped pool with scenic bay view. Adequate breakfast buffet more than made up by the ala carte breakfast menu choices.
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We stayed at The Aurora Hotel Subic for 3 nights and 4 days. While the location was convenient, our overall experience was disappointing mainly because of the staff’s professionalism and customer service.
From our very first visit to the hotel café, several staff members were loudly talking about their personal lives and using inappropriate language that could clearly be heard by guests. I was with my children, and even my father had to politely call their attention because the conversation and choice of words were uncomfortable in a family setting. Unfortunately, after that incident, my children no longer wanted to dine at the hotel’s cafe for the remainder of our stay.
Throughout our stay, some staff members also appeared unfriendly and lacked basic professional greetings or hospitality toward guests. Simple gestures such as welcoming guests warmly or maintaining a professional atmosphere seemed missing.
We understand that hospitality work can be stressful, but guests — especially families — expect professionalism, courtesy, and a respectful environment during their stay. We hope management can improve staff training and customer service standards so future guests can have a better experience.
I was not provided an invoice after asking in-person, and receiving making several phone calls. I cannot get reimbursed for my work travel. The hotel should be able to provide me a receipt without referring me to Booking.com's receipt; Booking.com cannot provide an official invoice. The hotel has to provide an official invoice.
Service, staff and cleanliness
None
Be careful they contacted me 10 days prior to the check saying they have over booked the hotel.
I booked 3 months in advance!
Be careful they contacted me 10 days prior to the check saying they have over booked the hotel.
I booked 3 months in advance!
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