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Facilities
Property facilities
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Offsite parking discounted rates available
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Parking
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Non-smoking rooms
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Air conditioning
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Restaurant
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Family rooms
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Lift / Elevator
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Safety deposit box
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Soundproof rooms
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Facilities for disabled guests
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Non-smoking throughout
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Concierge service
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Wheelchair accessible
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Key access
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CCTV outside property
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Shopping on site
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Self parking (surcharge)
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Offsite parking discounted rates available
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Internet access
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Reception hall
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Secured parking
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Experience a lavish stay at The Aurora Suites and Pavilion - Subic, conveniently located near Harbor Point and Subic Bay Convention Center. Revel in the comfort of air-conditioned rooms with modern amenities such as a flat-screen TV, minibar, and private balcony.
Convenient Services
Enjoy the convenience of a 24-hour front desk, concierge service, and free WiFi throughout the property. Guests can also indulge in delicious meals at the on-site restaurant and make use of the free private parking.
Family-Friendly Environment
Ideal for families, this 4-star hotel offers spacious family rooms and ensures a relaxing stay with complimentary bed linen and towels. Create unforgettable memories at The Aurora Suites and Pavilion - Subic.
Book now for a delightful stay at The Aurora Suites and Pavilion - Subic!
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.
Location
Guest Reviews
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We stayed at The Aurora Hotel Subic for 3 nights and 4 days. While the location was convenient, our overall experience was disappointing mainly because of the staff’s professionalism and customer service.
From our very first visit to the hotel café, several staff members were loudly talking about their personal lives and using inappropriate language that could clearly be heard by guests. I was with my children, and even my father had to politely call their attention because the conversation and choice of words were uncomfortable in a family setting. Unfortunately, after that incident, my children no longer wanted to dine at the hotel’s cafe for the remainder of our stay.
Throughout our stay, some staff members also appeared unfriendly and lacked basic professional greetings or hospitality toward guests. Simple gestures such as welcoming guests warmly or maintaining a professional atmosphere seemed missing.
We understand that hospitality work can be stressful, but guests — especially families — expect professionalism, courtesy, and a respectful environment during their stay. We hope management can improve staff training and customer service standards so future guests can have a better experience.
I was not provided an invoice after asking in-person, and receiving making several phone calls. I cannot get reimbursed for my work travel. The hotel should be able to provide me a receipt without referring me to Booking.com's receipt; Booking.com cannot provide an official invoice. The hotel has to provide an official invoice.
Service, staff and cleanliness
None
Be careful they contacted me 10 days prior to the check saying they have over booked the hotel.
I booked 3 months in advance!
Be careful they contacted me 10 days prior to the check saying they have over booked the hotel.
I booked 3 months in advance!
The roof top pool was amazing.
The breakfast. The scrambled eggs were the only western style breakfast and they were not very good. The other breakfast foods were more like lunch or dinner foods.
The pool area is very nice and a very good length for swimming. It has a lovely view of the ocean and a pool bar. The bed was very comfortable and the AC worked well.
Breakfast could have been better but then I didn't want to eat Philippino food for breakfast so this is my fault and perhaps the Philippino options would have been good. The sound proofing on the rooms was not great and it was quite noisy from outside or other rooms when people were being noisy.
The staff were very helpful. The price was very good. .The café food was very good along with the staff service. I plan to return.
We had no problems.
Welcoming.
Location
Small car park
来苏比克潜水，住在这个酒店很方便，早饭比之前丰富了，环境也不错，这次没有看到蟑螂，房间也很安静，除了有一天凌晨被外面走廊大声说话的人吵醒。
浴室只有半扇玻璃隔门，干湿分离做的不足，洗澡冲淋时水特别容易溅到外面，导致厕所地板很湿。
Location
Staff professionalism
Poor performance
Location
Limited food choices
Staff were great. Rooms were nice and new. View from the room was great
Building is a bit old looking from the outside. Not a huge issue though
Accomodating staff
None
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