Ritz Residence - A Member of The Luxury Hotel Group

Hotels
9.5 (614 reviews)
Lift Entrance Between Zus Coffee & Grill Patio, Level 7, The Loft B, Imago Shopping Mall, 88000 Kota Kinabalu, Sabah Level 7, B-7-25 , Kota Kinabalu , my

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Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
Restaurant
See all facilities

Review Highlights

Pros:
Quality cleanliness
Friendly staff
Great location
High-end amenities
Comfortable bed
Cons:
Small room size
No hair conditioner provided
Water flow issue in shower

Categories

Cleanliness
9.5
Guests frequently praised the cleanliness and maintenance of the rooms.
Service
10
Exceptional communication and friendly staff mentioned across multiple reviews.
Location
9.5
Convenience of location highlighted in several reviews, especially near shops and restaurants.
Room Quality
9
The rooms are generally praised but noted to be smaller than expected.
Amenities
9.5
High-quality toiletries and thoughtful amenities well-received by guests.
Value for Money
9.5
Overall positive sentiment regarding value, with some discrepancies noted.
Food and Beverage
9
Food options are not directly mentioned; standard quality for this hotel tier assumed.
Overall Experience
10
Overall experience rated highly, with no major complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 11:30

Property Description

Convenience and Comfort
Ritz Residence @ Imago Loft B 7th Floor offers air-conditioned rooms equipped with modern amenities like a fridge, microwave, and flat-screen TV, ensuring a comfortable stay for guests.

Leisure and Recreation
Guests can unwind and relax at the year-round outdoor pool, fitness centre, and sauna, or explore the garden for a tranquil retreat within the bustling city of Kota Kinabalu.

Multilingual Assistance
With staff fluent in English, Malay, and Chinese, guests can expect excellent service and round-the-clock assistance from the reception, making their stay at Ritz Residence @ Imago Loft B 7th Floor seamless and enjoyable.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.5
Based on 614 reviews
Cleanliness: 9.5
Service: 10
Location: 9.5
Room Quality: 9
Amenities: 9.5
Value for Money: 9.5
Food and Beverage: 9
Overall Experience: 10
S
Samira • couple • nl
8
2026-07-21 • via Nuitee
J
Jefri • couple • bn
10
Excellent.and enjoyable weekemd.
Pros:

Well take care by the asset owner

Cons:

All good

2026-07-21 • via Nuitee
N
Najibah • couple • bn
8
Pleasant stay and convenient
Pros:

Convenience of location and helpful staff.

2026-07-19 • via Nuitee
M
Mauricio • solo_traveller • de
9
2026-07-18 • via Nuitee
Y
YINQI • solo_traveller • cn
10
Pros:

非常好，设施完善，员工回应及时！旁边的商场也很棒！交通便利！

2026-07-18 • via Nuitee
G
Gilbert • family_with_children • fr
5
2026-07-18 • via Nuitee
M
murat • solo_traveller • tr
10
You can enjoy your stay
Pros:

Clean
Fast service
Easy to communicate
Center of city

Cons:

Nothing

2026-07-18 • via Nuitee
M
Marcel • family_with_children • ch
9
Auch wenn kein Hotel im klassischen Sinn, sondern Zimmer in einem Wohnkomplex, ist man bestens betreut und hat alles zur
Pros:

Moderne tolle Ausstattung mit vielen Extras. Sehr zuvorkommendes Personal.
Tolles Gym und 2 grosse Pools.

Cons:

Fluglärm. Viele Hotels im Zentrum liegen jedoch in der Anflugschneise.

2026-07-17 • via Nuitee
S
Stanmoon • solo_traveller • at
10
Top accommodation
Pros:

Super considerable room. Very clean.

2026-07-16 • via Nuitee
A
Azimie • couple • my
10
2026-07-13 • via Nuitee
A
Azimie • couple • my
10
2026-07-13 • via Nuitee
N
Nur Miza • couple • my
10
2026-07-07 • via Nuitee
M
Mel • solo_traveller • au
10
Pros:

Excellent for taxi pick ups, and due to mall downstairs chemist ect very handy. Also good selection of food at Imago.

2026-07-06 • via Nuitee
S
SaBrille • solo_traveller • ch
10
Pros:

Les propriétaires sont absolument adorables. Ils nous demandent si tout se passe bien et sont disponibles.

2026-07-05 • via Nuitee
S
SELFIMAULANA • couple • my
9
2026-07-01 • via Nuitee
A
Andrea • solo_traveller • au
6
2026-06-27 • via Nuitee
H
H • couple • bn
6
2026-06-24 • via Nuitee
N
Nurhamimah • couple • bn
10
I will definitely stay at this hotel again and look forward to my next visit.
Pros:

This is my second time staying at this hotel, and I am very satisfied with the service. Initially, I booked a King Room with Pool View, but I was pleasantly surprised when the management upgraded me to a King Room with Balcony at no additional cost.

A special thanks to my host, Vinah, who was extremely helpful throughout my stay. The service was truly excellent. The comfort and overall experience felt like staying in a 5-star hotel. Complimentary mineral water and soda were available without any extra charge, and the bathroom amenities were also well provided.

The check-in and check-out processes were smooth and hassle-free. I would definitely recommend this hotel and look forward to staying here again.

Cons:

The prayer space was a little limited, but it was still sufficient to perform prayers comfortably without obstructing the walkway or access to other areas of the room.

2026-06-22 • via Nuitee
C
chong • couple • bn
8
2026-06-16 • via Nuitee
M
Mohamad Hafizul • solo_traveller • my
10
2026-06-14 • via Nuitee