Citadines Waterfront Kota Kinabalu

Hotels
Citadines
8.2 (821 reviews)
Jalan Tun Fuad Stephens , Kota Kinabalu , my

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Spacious rooms
Professional staff
Cons:
Cleanliness issues
Crowded with tour groups
Inconsistent service timing

Categories

Cleanliness
7.53
The presence of cockroaches and trash accumulation noted in reviews.
Service
9
Most reviews highlighted professional staff and prompt fixing of issues.
Location
8.54
Great location with sea views and proximity to local markets.
Room Quality
7.99
Spacious and comfortable rooms, although issues like power trips were noted.
Amenities
8.02
Good amenities with new water dispensers, but no sauna and window framing issues.
Value for Money
8.48
Fair pricing for the location and amenities offered.
Food and Beverage
8.03
Dining options available nearby but not extensively reviewed.
Overall Experience
8
Generally positive experiences, but some operational hiccups noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 19:57

Property Description

Modern Amenities
Citadines Waterfront Kota Kinabalu offers air-conditioned rooms with a range of modern amenities including a fridge, microwave, and flat-screen TV.

Convenient Location
Situated just 200 metres from Filipino Market Sabah, guests can easily explore nearby attractions like Atkinson Clock Tower and Signal Hill Observatory.

Leisure Facilities
Guests can unwind at the hotel's outdoor swimming pool or stay active at the fitness centre before enjoying a relaxing time at the terrace overlooking the city.

Book now for a remarkable stay at Citadines Waterfront Kota Kinabalu, where comfort and convenience meet elegance.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: SZB

Location

Guest Reviews

8.2
Based on 821 reviews
Cleanliness: 7.53
Service: 9
Location: 8.54
Room Quality: 7.99
Amenities: 8.02
Value for Money: 8.48
Food and Beverage: 8.03
Overall Experience: 8
I
Ibrahim couple fr
5
2026-05-22 via Nuitee
C
Chunzhi couple ca
9
2026-05-22 via Nuitee
F
Figo T solo_traveller my
9
Central location with sunset view
Pros:

Location in the city centre is good if you don't have a car, can explore the city conveniently. 24hr gym, sunset view. Pantry, which gives space for simple breakfast preparation

Cons:

The fishy smell from the fish market, nothing bad as it's part of the experience. Good thing is I don't smell it in the room

2026-05-20 via Nuitee
N
Nur Haziatul Ainaa couple my
10
Pros:

The bed so comfortable and the room very clean

2026-05-19 via Nuitee
T
Tracey extended_group tw
9
2026-05-17 via Nuitee
K
Kung-Chi couple tw
5
空間真的太小,感覺被分配到特別小的邊間。
Pros:

住宿地點位置算方便,員工算是友善

Cons:

房間太小,同樣價錢不知道是否被分配到特別小的邊間。電梯難等。浴室洗澡水會流出來。

2026-05-16 via Nuitee
K
Kali couple my
9
2026-05-16 via Nuitee
A
Abdullah couple au
4
Pros:

The location of the hotel is nice

Cons:

Housekeeping seemed lazy, the tissue boxes were not restocked when we checked in and was missing a towel. The air conditioning was also not working properly and when they opened the unit it turned out the air filters were clogged from not being cleaned for probably months! The sound insulation is also not the best, the street noise can get loud so don’t expect the best sleep.

2026-05-15 via Nuitee
H
Hashim solo_traveller my
8
2026-05-13 via Nuitee
N
Nurul Syafiqah family_with_children my
10
Pros:

Our stay for 3 days 2 nights here was very good, we were upgraded to studio room & the facilities were absolutely accomodating. No complaint at all, location wise was okay & there's even parking provided for guest. Room and toilet was clean and spacious will definitely be our go to hotel in KK

Cons:

Slight fishy smell in parking lot but understandable due to the fish market right opposing the hotel

2026-05-12 via Nuitee
L
Laura couple es
10
2026-05-11 via Nuitee
A
Azita solo_traveller my
9
Excellent
Pros:

Strategic location. Very flexible and able to accommodate to my request. The staff were all very friendly and helpful.

Cons:

No

2026-05-11 via Nuitee
L
Lisa couple au
10
It felt like luxury after facing the humidity and heat of Sabah
Pros:

The room was clean and the bed felt like a cloud - the pillows were amazing. It was lovely - the staff were so patient and kind and there was a beautiful lady in the restaurant that was so welcoming and helpful. I’m sure her name started with an L. Just beautiful.

Cons:

The water went everywhere when you had a shower. You couldn’t stop it, so the floor was flooded.

2026-05-11 via Nuitee
J
Janis.n solo_traveller sg
7
Okay for the price
Pros:

Able to do laundry (RM10 for washer and dryer each), near to major places, comfortable bed and bedding, good size toilet, has a massage, coffee place and 24hour store

Cons:

Corridor smelled of fishes (coz near seaport), creaky door, room not that clean, 5am prayers.

2026-05-10 via Nuitee
C
Chee solo_traveller my
4
I am not enjoying the stay.
Pros:

The location and the laundry. The bed is comfortable

Cons:

It wasn’t clean, shower room a bit small and on day one, while my son was taking shower, the water flow to the room and the carpet all wet.

2026-05-09 via Nuitee
L
Loges couple my
10
2026-05-06 via Nuitee
P
Pinny family_with_children my
10
Pros:

strategic location
very helpful frontdesk
breakfast delicious
clean room
Seaview room - what a soothing view
overall very satisfied

Cons:

fishy smell coming from Todak Waterfront

2026-05-06 via Nuitee
R
Ralna couple us
9
2026-05-05 via Nuitee
R
ruzilah solo_traveller my
8
Pros:

New hotel, room clean and spacious, nice seaview

Cons:

The fishy smell from the surrounding ie market, jetty. Expanding the breakfast range to include more eclectic choices would be a great improvement.

2026-05-05 via Nuitee
A
AliyaZakaria solo_traveller my
10
Pros:

Proximity to all the attractions 👍

2026-05-05 via Nuitee