Citadines Waterfront Kota Kinabalu

Hotels
Citadines
8.2 (963 reviews)
Jalan Tun Fuad Stephens , Kota Kinabalu , my

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Spacious rooms
Professional staff
Cons:
Cleanliness issues
Crowded with tour groups
Inconsistent service timing

Categories

Cleanliness
7.53
The presence of cockroaches and trash accumulation noted in reviews.
Service
9
Most reviews highlighted professional staff and prompt fixing of issues.
Location
8.54
Great location with sea views and proximity to local markets.
Room Quality
7.99
Spacious and comfortable rooms, although issues like power trips were noted.
Amenities
8.02
Good amenities with new water dispensers, but no sauna and window framing issues.
Value for Money
8.48
Fair pricing for the location and amenities offered.
Food and Beverage
8.03
Dining options available nearby but not extensively reviewed.
Overall Experience
8
Generally positive experiences, but some operational hiccups noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 19:57

Property Description

Modern Amenities
Citadines Waterfront Kota Kinabalu offers air-conditioned rooms with a range of modern amenities including a fridge, microwave, and flat-screen TV.

Convenient Location
Situated just 200 metres from Filipino Market Sabah, guests can easily explore nearby attractions like Atkinson Clock Tower and Signal Hill Observatory.

Leisure Facilities
Guests can unwind at the hotel's outdoor swimming pool or stay active at the fitness centre before enjoying a relaxing time at the terrace overlooking the city.

Book now for a remarkable stay at Citadines Waterfront Kota Kinabalu, where comfort and convenience meet elegance.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: SZB

Location

Guest Reviews

8.2
Based on 963 reviews
Cleanliness: 7.53
Service: 9
Location: 8.54
Room Quality: 7.99
Amenities: 8.02
Value for Money: 8.48
Food and Beverage: 8.03
Overall Experience: 8
M
Mei Khing solo_traveller au
10
Best hotel stay ever,!!
Pros:

Amazing service, facilities, location and warm hospitality. Best stay ever!! 😀

2026-08-15 via Nuitee
E
E.enzek solo_traveller my
10
2026-08-15 via Nuitee
R
Ragu couple au
9
2026-08-15 via Nuitee
A
Alex couple gb
10
2026-08-15 via Nuitee
K
Kaye couple au
7
Whilst the location was fantastic some small improvements in helping guests would go a long way.
Pros:

Location is central, the staff member who assisted us when we arrived at 2 am was amazing and super helpful when I couldn’t unlock my case.

Cons:

Staff not informed about tourism maps and what to do and that there was a lovely restaurant on the 6th floor where you could get a glass of wine. Where the staff said nothing was open in the hotel and go to water front.

2026-08-13 via Nuitee
M
Mei Khing solo_traveller au
10
Amazing all round experience!
Pros:

Amazing experience all round. Staff were super accommodating - location was super great too! We enjoyed our stay and look forward to coming again!

2026-08-13 via Nuitee
R
Ramizah couple bn
9
2026-08-13 via Nuitee
M
MAI family_with_children jp
7
Pros:

街の真ん中にあり、ロケーション抜群!
シービューのお部屋からは、コタキナバルの素敵な夕陽をお部屋から眺めることができます。

コインランドリーもあり、ビーチに行った後などとても助かります。
お部屋はとても清潔で、キッチン用具も揃っています。電子レンジもあります。

1階には、コンビニ、バーガーキング、人気の中華發記、spa、カフェ、なんでもあります。

コスパ最高に良いです。

Cons:

チェックインに時間がかかった。

2026-08-12 via Nuitee
瓜生 couple jp
8
2026-08-11 via Nuitee
F
Farizal extended_group my
10
sangat berpuashati
Pros:

The room was clean and comfortable, and the staff were friendly and welcoming. However, the breakfast menu could be improved, as it did not quite meet the expected standard. Overall, the hotel is highly recommended and reasonably priced. Its convenient location, close to various eateries and the night market, is definitely a plus.

Cons:

menu on breakfast need improvement

2026-08-11 via Nuitee
F
Franziska couple de
6
2026-08-10 via Nuitee
H
hayati azhar solo_traveller sg
8
Perfect location!
Pros:

Location is great; near to the airport (about 30 mins drive during peak hour), and Anjung Kinabalu (night market + seafood spread) was a 5 mins walk, amongst other locations. Pretty centralised, walkable distance - perfect for exploring.

Great view of the sea from the room. Comfortable bed, clean room.

Friendly staff.

Cons:

The room might be due for a renovation or maintenance. Visible signs of "wear and tear" such as bad waterproofing in the bathroom which leads to a stagnant smell.

Unpleasant odour in the corridor that I suspect came from the carpeted floor.

These two factors aren't a big deal if you are only here for a short stay.

2026-08-10 via Nuitee
L
Ludo_Chine solo_traveller fr
1
Pros:

L hotel et ses équipements, le petit déjeuner. La proximité de tout.

Cons:

Je ne retournerai jamais dans cet hôtel à cause de sa proximité immédiate (600m) d une mosquée. Nos vacances furent gâchées par l appel de la prière de 4/5h TOUT LES MATINS!!!.

Je comprends que la Malaisie est un pays musulman, le problème c est la totale inexistance d isolation phonique des chambres, et c est le cœur du problème, l expérience de ce très bon hôtel est totalement gâchée par ce manquement.

Étant donnée que la Malaisie vit grâce au tourisme, que les hôtel s assure de la bonne isolation de ses chambres, c est le stricte minimum surtout étant donné la proximité avec un mosquée.

Pour les esprits chagrin, j ai poursuivi mon voyage vers kuala lumpur après KK et je n ai pas eu à souffrir de ce type de désagrément pourtant il s agit du même pays.

2026-08-10 via Nuitee
H
henry ho solo_traveller sg
10
Pros:

good location

Cons:

jam during peak time

2026-08-09 via Nuitee
J
Jon solo_traveller gb
10
Highly recommend 👌
Pros:

Everything.... wonderful place to stay and the staff are fantastic.

Cons:

Nothing.

2026-08-07 via Nuitee
L
Lia Prentiss couple us
10
Lovely stay on the 19th floor
Pros:

Amazing view, extremely clean, very comfortable beds, high quality, soft bedding and towels, toaster, oven/microwave combo, excellent facilities, top notch massage at UluUlu spa in lobby.

2026-08-07 via Nuitee
M
monica couple it
8
ci ritornerei
Pros:

la posizione era ottima

Cons:

nulla

2026-08-06 via Nuitee
Y
YOONSOO couple kr
7
2026-08-06 via Nuitee
M
Mohamed couple eg
9
2026-08-06 via Nuitee
H
Han family_with_children cn
6
2026-08-05 via Nuitee