Citadines Waterfront Kota Kinabalu

Hotels
Citadines
8.2 (873 reviews)
Jalan Tun Fuad Stephens , Kota Kinabalu , my

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Spacious rooms
Professional staff
Cons:
Cleanliness issues
Crowded with tour groups
Inconsistent service timing

Categories

Cleanliness
7.53
The presence of cockroaches and trash accumulation noted in reviews.
Service
9
Most reviews highlighted professional staff and prompt fixing of issues.
Location
8.54
Great location with sea views and proximity to local markets.
Room Quality
7.99
Spacious and comfortable rooms, although issues like power trips were noted.
Amenities
8.02
Good amenities with new water dispensers, but no sauna and window framing issues.
Value for Money
8.48
Fair pricing for the location and amenities offered.
Food and Beverage
8.03
Dining options available nearby but not extensively reviewed.
Overall Experience
8
Generally positive experiences, but some operational hiccups noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 19:57

Property Description

Modern Amenities
Citadines Waterfront Kota Kinabalu offers air-conditioned rooms with a range of modern amenities including a fridge, microwave, and flat-screen TV.

Convenient Location
Situated just 200 metres from Filipino Market Sabah, guests can easily explore nearby attractions like Atkinson Clock Tower and Signal Hill Observatory.

Leisure Facilities
Guests can unwind at the hotel's outdoor swimming pool or stay active at the fitness centre before enjoying a relaxing time at the terrace overlooking the city.

Book now for a remarkable stay at Citadines Waterfront Kota Kinabalu, where comfort and convenience meet elegance.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: SZB

Location

Guest Reviews

8.2
Based on 873 reviews
Cleanliness: 7.53
Service: 9
Location: 8.54
Room Quality: 7.99
Amenities: 8.02
Value for Money: 8.48
Food and Beverage: 8.03
Overall Experience: 8
N
Nuranis fairuz couple bn
10
2026-06-20 via Nuitee
S
S solo_traveller au
10
Lovely stay and a perfect location
Pros:

A wonderful stay, seamless checkin and check out. Could leave luggage before and after our stay. Staff always welcoming and very helpful

Cons:

Nothing

2026-06-19 via Nuitee
H
HANIRA solo_traveller my
10
Pros:

we are local guest..
1st time heen here...
very comfy n spacious ...
i though it just a room..
but it is like an entire studio home
with kitchen appliances
and standard tableware n cutlery
the location is in the center of kk town.
walking distance to mall, food or everywhere in town.

2026-06-19 via Nuitee
A
Ariza Binti couple my
8
Pros:

Location. Right in front KK central market. Nite Market. In the evening, there are stall selling street food along the corridor.

Cons:

Nothing. May be they can improve on the breakfast spread. Too basic for Ascott Group.

2026-06-19 via Nuitee
V
Victoria couple gb
8
Great reliable place to stay , great location and lovely rooms
Pros:

Great location, clean and room had everything we needed in it

Cons:

Breakfast wasn’t that great. Not food not that hot

2026-06-19 via Nuitee
S
Sharon couple my
9
2026-06-18 via Nuitee
K
Kit Lun solo_traveller my
8
2026-06-17 via Nuitee
J
Juli couple au
10
Pros:

Staff were lovely and most helpful.

2026-06-16 via Nuitee
S
Suryanee solo_traveller my
9
Excellent!!
Pros:

Location was great, staff was helpful and clean.

Cons:

None.

2026-06-16 via Nuitee
J
Juli couple au
9
2026-06-16 via Nuitee
H
Ho solo_traveller hk
8
Pros:

location, view

Cons:

none

2026-06-13 via Nuitee
A
alobaidan solo_traveller kw
10
2026-06-13 via Nuitee
J
Jayhan couple my
7
2026-06-13 via Nuitee
C
Colin solo_traveller nz
6
Good facilities, just lack of water
Pros:

Location

Cons:

21st floor rather high.
No drinking water in room. Had to walk a long way in the corridor to a dispensing station for the whole floor

2026-06-13 via Nuitee
E
Emily couple gb
9
Lovely pool and comfortable room
Pros:

The location and the pool were fantastic.
The room was clean and the bed insanely comfortable! I loved the drinking water dispensers on every floor and easy access to pool towels.

Cons:

The reception staff especially were very blunt and cold. Considering it was quiet and there were 4+ reception staff, I had to ask them to use the luggage cart myself and they were reluctant to show me to my room.

The restaurant staff were super friendly though didn’t seem to know what ingredients were in the different food/drinks which is a huge problem in terms of allergies. Also, in order to pay card at the restaurant I had to go back down 6 floors to reception as they didn’t have a card machine. Especially with another hotel in the same building being half the price, citadines need to differentiate and provide better service to justify the price.

2026-06-13 via Nuitee
M
Maswani couple bn
8
2026-06-11 via Nuitee
N
Nor ameza family_with_children my
8
Pros:

Bilik luas dan bersih
Lengkap dengan pelbagai kemudahan.

Cons:

Lebih kan plastik utk sampah dlm bilik.

2026-06-10 via Nuitee
A
ANGELA couple my
9
Wonderful hospitality during our stay. The sea view is incridible!
Pros:

We had a great time and truly appreciated the simple honeymoon setup. It was a thoughtful touch that made our stay extra special. Thanks to the staff (Adrina & Sham) <3

Cons:

The shower is too small/crowded but its clean and the interior is nice.

2026-06-10 via Nuitee
S
Super V family_with_children gb
4
Pros:

The staff was very friendly

Cons:

The smell is the hallway was very u pleasant , the room upon entering stank of greasy food. It was an extremely unpleasant experience. We booked this hotel because it offers laundry facility ( fortunately that was even clear) and we were doing a hike in the middle of the night, meaning that we would not sleep at all. We just needed a place for shower and leave our bags, and to do our laundry the next morning. Our floor’s hallway and room smelt so bad that it wasn’t even good enough for shower and resting of bags. It seems the carpet has never been cleaned.

2026-06-09 via Nuitee
H
Hakim solo_traveller my
8
Pros:

The loction is great to town

Cons:

They only have 4/5 resting chair..and there are no place for me to keep my belonging if all the chairs are take ..could be great if they could add more

2026-06-08 via Nuitee