Crowne Plaza Kuala Lumpur City Centre by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
9 (1011 reviews)
No 22, Menara 8 , Kuala Lumpur , MY

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Room cleanliness issues
High price for some services
Limited breakfast variety

Categories

Cleanliness
8.39
Mixed sentiments; some reviews mentioned cleanliness but also included complaints about facilities.
Service
9.86
Multiple reviews highlighted the friendliness and helpfulness of the staff.
Location
9.4
Many positive mentions about the central location and accessibility.
Room Quality
9.35
Overall positive feedback regarding room quality and comfort.
Amenities
8.88
Good amenities mentioned, but some reviews indicated room for improvement.
Value for Money
8.34
A few reviews indicated that the price was considered high for the service provided.
Food and Beverage
8.39
Mixed feedback on breakfast quality; many enjoyed it but others desired more variety.
Overall Experience
9.36
Overall satisfaction expressed in most reviews; a few minor negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:00

Property Description

Luxurious Amenities
Indulge in luxury with an outdoor swimming pool, fitness center, and a terrace.

Top-Notch Services
Enjoy impeccable service with a business center, concierge, and 24-hour front desk.

Prime Location
Explore Kuala Lumpur's hotspots like Petronas Twin Towers and Suria KLCC, just moments away.

To experience luxury and convenience in Kuala Lumpur, book your stay at Crowne Plaza Kuala Lumpur City Centre today.

Important information:

Please note the Terms & Conditions and Operating Hours of our Club Lounge:

Operating Hours: 06:30 – 22:00

Minimum age for access: 16 years and above.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Location

Guest Reviews

9
Based on 1011 reviews
Cleanliness: 8.39
Service: 9.86
Location: 9.4
Room Quality: 9.35
Amenities: 8.88
Value for Money: 8.34
Food and Beverage: 8.39
Overall Experience: 9.36
A
ABDI • solo_traveller • no
10
Absolutely amazing
Pros:

Best

Cons:

Everything

2026-09-17 • via Nuitee
A
Adama • solo_traveller • sn
10
Pros:

Excellent service

Cons:

Rien à signaler

2026-09-07 • via Nuitee
T
Tania • couple • au
4
2026-09-07 • via Nuitee
M
Marlini • couple • my
10
Pros:

Saya amat berpuas hati dengan penginapan saya di Crowne Plaza by IHG. Layanan staf sangat mesra dan profesional, membuatkan saya berasa dialu-alukan sepanjang tempoh menginap. Bilik hotel pula sangat selesa, nyaman, dan bersih dengan suasana yang menenangkan.Satu perkara yang paling mengagumkan ialah rangkaian internetnya yang sangat cemerlang—malah sambungan WiFi tetap kuat dan stabil walaupun semasa berada di dalam lif! Selain itu, menu sarapan pagi (buffet) juga sangat sedap dengan pelbagai pilihan yang menyelerakan. Saya pasti akan kembali lagi!

2026-09-05 • via Nuitee
E
Ekanim • couple • ng
10
2026-09-04 • via Nuitee
E
Eng • couple • my
9
Good experience for couple
Pros:

We went for staycation for 3 nights to celebrate my partner's birthday but we went in a a wrong timing (It was haze period).

This is our impression about the hotel facilities and the hotel services.

Friendly customer services.
When I requested drink water bottles and ice bucket, it took 10 minutes for them to deliver to my room.
They also provide excellent service on helping us to decorate my partner's birthday decoration stuff in the room in a short period of time.

Ideal location.
It located close to restaurants (Italian, Greek, Mediterranean & Korean cuisine) by walking.
20 minutes walk from the hotel to Suria KLCC. Don't think it is good idea to take cab especially the traffic around the KLCC is always congested.

Quick check-in & check-out.
It took me 3 - 5 minutes to check in and out.

Overall, my partner & I are very happy with the hotel services and the stay. Will come back for the next staycation.

Cons:

Not really.

2026-09-03 • via Nuitee
G
Gunalan • couple • my
10
2026-09-02 • via Nuitee
M
Michal • solo_traveller • be
9
2026-09-01 • via Nuitee
M
Michal • solo_traveller • be
9
2026-09-01 • via Nuitee
F
Filipa Marcelino • solo_traveller • es
5
Disappointed
Pros:

The location was the best about it, together with the fantastic breakfast.
The second bedroom they provided us was very nice.

Cons:

The bathroom was absolutely disgusting, dirty, they had to change rooms for us.
The constant bad smell in the bedroom ruined the vacation experience for us, together with the bed smell of the sheets.
Shame as it is something we don't expect in a 5 star hotel.
There was nothing in the mini bar also.

2026-08-31 • via Nuitee
A
Adama • solo_traveller • sn
10
2026-08-30 • via Nuitee
S
Shobee • solo_traveller • gb
10
Superb service and location!
Pros:

The consistency in provision of services- top level!

Cons:

Honestly, no complaints at all.

2026-08-29 • via Nuitee
M
Michelle • couple • ie
10
2026-08-27 • via Nuitee
A
AL-Maktoumi • couple • om
8
2026-08-26 • via Nuitee
L
Lilliluna • solo_traveller • de
10
Tolles Hotel für KL Aufenthalt
Pros:

Wir waren zum dritten Mal hier und wir lieben dieses Hotel. Super freundliche Mitarbeiter, das Frühstück lässt keine Wünsche offen. Beim nächsten Aufenthalt in KL wählen wir es wieder.

2026-08-24 • via Nuitee
I
Ibtisam • solo_traveller • us
1
2026-08-21 • via Nuitee
K
Kam Cheong • couple • hk
8
2026-08-21 • via Nuitee
W
Winnie • extended_group • ke
10
My home away from home, lovely people, best location in KL
Pros:

very friendly and helpful staff, we had a long stay and the Chef was very kind to ask about what we wanted prepared just to make us comfortable. They were very keen on ensuring that our tables were reserved as we had a particular time for our meals. Breakfast was always the highlight for us. Congratulations guys.

2026-08-20 • via Nuitee
M
MD ARIFUL • solo_traveller • ca
8
Everything was good specially stafs
Pros:

Bigger room

Cons:

All are good

2026-08-20 • via Nuitee
N
Nadia • solo_traveller • my
10
Pros:

Great hotel

Cons:

Favourite stay

2026-08-19 • via Nuitee