Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Helpful staff
Beautiful location
Cons:
Maintenance issues
Overpriced services

Categories

Cleanliness
6.86
Several reviews mentioned issues with water quality and room cleanliness.
Service
9.33
Staff were consistently praised for being helpful and friendly.
Location
8.87
The location is frequently mentioned as fantastic, close to the lake and villages.
Room Quality
7.82
Rooms are described as lovely with good views but have some maintenance issues.
Amenities
7.35
Amenities include a good pool, though some facilities are under renovation.
Value for Money
7.31
Some reviewers felt the prices were high for the offered experience.
Food and Beverage
6.86
The kitchen was under renovation during some stays, affecting dining options.
Overall Experience
8.83
Guests enjoyed their stay despite several drawbacks, overall positive feedback.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-22 11:50

Property Description

Luxurious Accommodation with Modern Amenities

Unwind by the Pool or Explore the Garden

Delicious Dining Options for Every Palate

Experience luxury at Serene Park Hotel By Ark in Tissamaharama. Indulge in air-conditioned rooms with free WiFi, some offering picturesque pool views and balconies. Relax by the outdoor swimming pool or take a leisurely stroll through the lush garden. Start your day with an à la carte breakfast and savor Chinese, local, and Asian cuisine at the on-site restaurant.

Conveniently located near Tissa Wewa, Bundala Bird Sanctuary, and Situlpawwa, this 3-star hotel is the perfect choice for travelers seeking comfort and relaxation. Book now and let us pamper you during your stay.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.9
Based on 366 reviews
Cleanliness: 6.86
Service: 9.33
Location: 8.87
Room Quality: 7.82
Amenities: 7.35
Value for Money: 7.31
Food and Beverage: 6.86
Overall Experience: 8.83
A
Akila • extended_group • lk
8
It was good,quite stay
Pros:

Location and the atmosphere

Cons:

Nothing to see

2026-07-04 • via Nuitee
K
KANDEPAN • extended_group • gb
1
Disappointing stay with misleading advertised amenities, poor room conditions, and overcharged safari services.
Pros:

The pool area was the only nice part of the stay and the setting of the property looked pleasant at first.

Cons:

Unfortunately, the stay was very disappointing and several advertised amenities were not actually provided. The safari service was charged around 15 to 20 USD more in person than the price advertised online and on posters at the hotel. When I asked about the difference, staff refused to properly acknowledge or explain it.

The website also said there was a kitchen/restaurant open, but when we arrived, we were told it was closed for renovations. From what we saw, it looked like it could remain closed for several more months, so guests should be aware before booking.

The safari package was also meant to include late checkout and a welcome back drink, but neither were provided. We later found out that other people paid much less for similar safari services elsewhere.

We booked three rooms and all three had problems. My room had no working lock or key, meaning anyone could walk in, and there was no safe to store valuables. In high winds, it felt like the door could open on its own. My parents’ room had no working AC or fan, and staff only apologised. My cousin’s shower did not work, so they had to use our room.

The pool was the only nice feature, but even that was not properly maintained. There was no visible filter, leaves were in the water, and my brother saw a clump of hair at the bottom of the pool. The chlorine also felt very strong and could sting your eyes.

2026-07-03 • via Nuitee
C
Cait-Lyn • couple • au
9
Wonderful stay highly recommend
Pros:

This stay was well above what we expected as the price was very seasonable and the room and hotel in general was lovely. The staff were great very helpful offering dinner and anything else that we had asked about.

Cons:

The wifi didn’t work in the room which wasn’t a huge problem it worked very well in the reception and common lounge area. Also there was no restaurant, again this wasn’t a huge issue as the staff were very helpful ordering. I think once they have a restaurant it is going to be an extremely good option for hotel

2026-07-03 • via Nuitee
P
Pawan • extended_group • in
7
So So
Pros:

Calm and peaceful

Cons:

1. Service was not at all satisfactory , we had i climb down to call someone at reception for anything and many a times there was no one.
2. We asked for the tea in breakfast but it took almost one hour to get and that too very tasteless

2026-07-02 • via Nuitee
D
Dario • solo_traveller • it
9
Pros:

la stanza molto bella e spaziosa
biliardo gratuito per ospiti

Cons:

staff non molto gentile

2026-06-30 • via Nuitee
K
Kebsi • couple • ae
5
2026-06-30 • via Nuitee
O
Osman • family_with_children • de
9
Pros:

Top Lage und super view.
Fruhstück wurde für die Tour morgens zusammen gepackt.

2026-06-27 • via Nuitee
O
Olivia • solo_traveller • au
10
Amazing location and good staff!
Pros:

Amazing location! Very clean room! Nice staff! Such a good value for money! The pool table and swimming pool were amazing fun to fill in our time before yala national park :) the safari jeeps will pick you up from the location and the staff did all the organising so we didn’t have to worry about a thing!

Cons:

If they served drinks, alcoholic & non-alcoholic beverages it would be very convenient

2026-06-23 • via Nuitee
T
Tayssié • couple • fr
9
2026-06-20 • via Nuitee
J
Josh • solo_traveller • gb
10
Pros:

Staff were so friendly , great place for anyone doing the Yala national park safari. The pool is so cool as it overlooks rice fields and is perfect for sunset

2026-06-19 • via Nuitee
U
Ushan • extended_group • lk
10
2026-06-17 • via Nuitee
E
Evelyne Yvonne • couple • ch
10
Pros:

sehr schönes Hotel, rundherum Reisfelder und Blick zum See

2026-06-14 • via Nuitee
A
Agnes • extended_group • de
8
Traumhafte Anlage mit Mängeln
Pros:

Das Anwesen ist wunderschön ! Die Lage und Weite in die Ferne traumhaft ! Due Zimmer waren gut und das Bad neu ! Mitarbeiter bemühen sich sehr !! Unbedingt abends 18 Uhr links laufen zu dem Fledermäusen 🥰 an den Bäumen .

Cons:

Die Unterkunft renoviert grad überall an jeder Ecke .
Es gibt kein Restaurant oder eine Bar ! Also auch keine Getränke . Das wollen sie noch bauen , laut eines Mitarbeiter . ( das wäre dann perfekt )
Wir wollten spontan von 2 Nächten auf 1 Nacht reduzieren , das ging nicht . Also kein Geld zurück bekommen . Der Pool war noch grün ! Was sie aber auch ändern wollen ( laut Mitarbeiter ) .

2026-06-13 • via Nuitee
K
Kumkuma Kumanjalee • solo_traveller • gb
10
Pros:

Everything was great

2026-06-12 • via Nuitee
G
Gert • couple • nl
6
Prima verblijf gehad met een aantal minpuntjes
Pros:

Hele mooie locatie waar absoluut iets van te maken is. Tijdens ons verblijf waren ze van vroeg in de ochtend tot laat in de middag aan het schuren, zagen en timmeren. 3 a 4 man personeel die zich stierlijk liepen te vervelen. Met afstand de duurste locatie tijdens onze rondreis maar voor ons dit zeker niet waard. Safari hier geboekt naar Yala. Viel ons tegen, niet zo heel veel gezien en chauffeurs staan allemaal met elkaar in verbinding. Als er dan iets gespot is waarschuwen ze elkaar en rijden als gekken door het park allemaal naar dezelfde locatie.

Cons:

Het continue zagen, timmeren en schuren.

2026-06-10 • via Nuitee
A
Abhita Meet • solo_traveller • in
9
2026-06-06 • via Nuitee
S
Swapnil K • couple • in
10
2026-06-02 • via Nuitee
L
Lahiru Sampath • solo_traveller • lk
10
2026-06-02 • via Nuitee
A
AWEB • solo_traveller • fr
8
Pros:

Vue sur lac et hôtel situé en plein champs de riz comme un palace avec ses palmiers et vue 360°

Cons:

Petit-déjeuner léger et restaurant fermé

2026-06-01 • via Nuitee
R
Rajarajan • family_with_children • ae
7
2026-05-30 • via Nuitee